The Business Policy staff serves as the principal advisors to the CBO on matters relating to patient administration, eligibility, first and third party reimbursements, and veterans' co-payments.  Business Policy identifies and promotes opportunities to develop and institute patient administration programs and activities that mirror industry best practices.

Business Policy develops and maintains effective partnerships in promoting cost-effective programs and initiatives that enhance service to veterans.  Responsible for all administrative aspects of patient administration and eligibility determination, Business Policy also provides legislative analysis and proposes business policy-related legislative initiatives.

In developing policy and governance activities that support and facilitate VHA facilities' ability to establish eligibility for VA sponsored health care benefits, Business Policy demonstrates leadership through effective regulatory and policy formulation, implementation, and coordination.