The Health Revenue Center (HRC) has two primary lines of business: contact center support for veterans, family members and members of the general public and centralized Human Resources and Payroll services for selected organizations within the VA.

Contact Management:

• Health Benefits Contact Center
• First Party Contact Center
• Pharmacy Support Contact Center
• Inquiry Routing Information Center
• Employee Express
• VA Disaster Support Contact Center

Human Resources:

• Human Resources Management
• Retirement

Mission: To serve America’s Veterans by providing the highest quality, value-added Human Resource and Contact Management services, while being the employer of choice.

Vision: "The right place, with the right people, with the right answer!”