Welcome to the Debt Management Center (DMC) Homepage
Veterans, members of the Armed Forces and family members who incur debts as a result of their participation in most VA compensation, pension and education programs as well as home loans closed before January 1, 1990 receive letters from DMC notifying them of their rights as well as their obligation to reimburse the Department of Veterans Affairs. If you have a debt with us, you may have questions concerning payment plans, amounts offset from your benefit payments and what to do if payment of the debt would cause hardship. Many answers can be found on this page and other pages of this Web site. Hover your mouse pointer over the label, "DEBT MANAGEMENT", on the navigation bar at the top of this page for a selection of topics not found on this page.
HOT TOPICS |
HAVE YOU RECEIVED A COLLECTION LETTER FROM THE DEPARTMENT OF THE TREASURY GIVING YOU 10 DAYS TO MAKE PAYMENT TO AVOID FURTHER COLLECTION ACTION?
If Treasury has sent you this letter, sending a payment to VA will delay application of the payment and will not preclude Treasury from adding fees to the amount you owe. Questions regarding Treasury collection should be directed to the telephone number on the Treasury collection letter.
HAVE YOU RECEIVED A COLLECTION LETTER OR PHONE CALL FROM A PRIVATE COLLECTION AGENCY OR LAW FIRM WITH REGARD TO YOUR VA DEBT?
This means the Department of the Treasury has referred your account for private collection. Sending payments to VA will delay application of those payments to your account and will not preclude fees charged by the collection agencies or law firms.
DO YOU HAVE A QUESTION ABOUT A VA MEDICAL CO-PAYMENT?
DMC does not collect nor have information concerning medical billing statements. If you wish to make a VA medical co-payment click here. If you need help completing the co-payment form call 888 827- 4817.
DO YOU HAVE MULTIPLE POST-9/11 G.I. BILL EDUCATION DEBTS? IF SO, PLEASE FOLLOW THESE INSTRUCTIONS:
IF YOU'RE PAYING BY MAIL: Please send us a separate check for each debt and include a payment remittance stub for each payment. Payment remittance stubs are printed at the bottom of our collection letters. You should have received a separate letter for each category of debt. Make sure to write your file number and deduction code on each check. The deduction code tells us what category of debt you're paying (advance payment, housing allowance, tuition and fees, etc.). File numbers and deduction codes are printed on the left side of the payment remittance stubs and in the upper right of the letters. If you wish to send us one check for multiple debts, please enclose separate payment remittance stubs for each debt. If you do not have the collection letters, send us a note listing the debts you're paying and the amounts you want applied to each debt.
IF YOU'RE PAYING BY PLASTIC CARD OR ACH DEBIT: Please pay each debt separately at our online payment site, here. Those of you receiving monthly compensation, pension or educational benefits should call Debt Management Center before making an online payment. We want to be sure you are not overpaying your debt if we have offset benefits. Our telephone number is 800 827-0648.
IF YOU'RE PAYING THE ENTIRE BALANCE OF A DEBT: Call Debt Management Center, first, to confirm the balance you owe. Our telephone number is 800 827-0648.
FOLLOWING THE ADVICE, ABOVE, WILL HELP US APPLY YOUR PAYMENTS PROMPTLY AND HELP YOU AVOID OVERPAYING THE AMOUNT OWED.
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Call DMC, toll free, on 800 827-0648. Our business hours are 7:30 am to 12:15 pm and 12:45 pm to 6:00 pm, Central Time. Mondays and the first business day of the month are always the busiest. The best times to call on those days are10:30 am to 12:15 pm and 1:15 pm to 3:00 pm, Central Time. We are adding staff and telephone lines to handle increased volumes of calls.
If you cannot reach us by phone, try later in the day or consider these alternatives:
E-mail: dmc.ops@va.gov
Write: U.S. Department of Veterans Affairs
Debt Management Center
P.O. Box 11930
St. Paul, MN 55111
Pay Online: Click here to pay the amount you owe using major credit cards, your debit card or ACH Debit from your bank account.
YOUR PRIVACY IS IMPORTANT TO US. PLEASE READ THE FOLLOWING:
Privacy Act Information: Information, including your VA claim number or Social Security Number, furnished on checks, cashier's checks (bank drafts) and money orders made in payment of a debt is used to associate a payment with an accounts receivable record so we may properly credit the account. Disclosure is voluntary. However, without disclosure, we may require payment by some other methods. Personally identifiable information is protected from unauthorized disclosure by 38 U.S.C. 5701. The information may be disclosed outside the Department of Veterans Affairs (VA) only when authorized by the Privacy Act of 1974, as amended. The routine uses for which VA may disclose the information can be found in VA systems of records, including 58VA21/22/28, Compensation, Pension, Education and Rehabilitation Records-VA, and 88VA244, Accounts Receivable Records-VA. VA systems of records and alterations to the systems are published in the Federal Register and can be reviewed at http://www.rms.oit.va.gov/sor_records.asp. Any information provided by you, including your Social Security Number, may be used in computer matching programs conducted in connection with any proceeding for the collection of an amount owed by virtue of participation in any benefit program administered by VA.
