Denver Acquisition and Logistics Center Remote Order Entry System (ROES)
The VA Denver Acquisition & Logistics Center (DALC) has a long history as an award-winning government program in procurement of medical products for use in the Department of Veterans Affairs healthcare system. The DALC exemplifies the benefits of volume purchasing and centralized distribution to achieve cost efficiencies for VA and elsewhere in federal government. The DALC is well-known to VA clinical staff in the audiology & speech pathology, prosthetic and sensory aids, and blind rehabilitation disciplines. The DALC’s Remote Order Entry System (ROES) is a model online ordering application used exclusively by clinical and administrative professionals within VA.
Now, a new ROES application allows authorized individuals other than VA clinicians to place orders online for products and/or services available through the DALC. ROES provides a convenient, secure means of using the Internet to place orders for products available through the DALC. ROES will be accessed through a link on this webpage or through the GSA E-Authentication website. ROES extends selected capabilities of the original ROES application to designated customer communities outside the VA clinical community. Keep reading for specific information regarding who can place orders through the DALC, what types of products are available, and the DALC program in general.
Veterans who currently receive VA care for designated medical/physical conditions can use ROES to request items for which they require an ongoing supply. The most common example is hearing aid batteries. For hearing aids issued to veterans by VA, or hearing aids obtained elsewhere by veteran patients but registered in the VA system, the DALC provides an ongoing supply of hearing aid batteries as long as the device is authorized for use on the veteran’s clinical record. In addition to the previous methods of requesting replacement batteries (mail-in battery request card, e-mail request, phone request, etc.), ROES now allows battery requests to be entered online. It is important to note that a veteran patient must be under VA care for hearing loss and have their hearing device authorized in the VA system in order for them to request and receive batteries from the DALC.
At its inception, ROES provides ordering capability for batteries only, as described above. Additional DALC products to be made available to veterans through ROES at a later time include prosthetic socks.
A number of other government agency (OGA) clinical professionals also currently place orders for designated products through the DALC. These clinicians, many of whom practice within the Department of Defense (DoD) healthcare system, are already familiar with the DALC as a convenient source for designated medical products. DoD clinicians can now place orders through ROES, giving them access to an ordering system similar to that enjoyed by VA clinicians. Most notably, DoD audiologists already ordering hearing aids through VA’s government-wide contracts can use ROES to do so, increasing the efficiency and accuracy of hearing aid and accessory orders.
The DALC serves eligible veterans worldwide by distributing hearing aids, accessories, and batteries; prosthetic items; aids for the visually impaired; and orthopedic items to their homes and VA clinics, as well as providing them with hearing aid repair service. The DALC is also a premier purchasing and logistics provider to VA clinics. For medical items required by certain VA clinical specialties, the DALC establishes centralized contracts with commercial sources, achieving volume price reductions well below what is available to private sector consumers. DALC order fulfillment systems are linked with these contracts and with patient-centered clinical practice as exemplified by VA’s award-winning healthcare system. The DALC has long been a partner and advocate for VA clinical communities in audiology and speech pathology, prosthetic and sensory aids, and blind rehabilitation. Our nation’s military veterans who have served in times of war and peace are the ultimate focus of the DALC’s commitment to quality and excellence.
For more information about the DALC or the ROES online ordering application, contact the DALC at (303) 273-6200.