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Office of Management

Business Oversight Services

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Overview

The Office of Business Oversight (OBO) is the Department’s primary quality assurance organization for finance, logistics, and capital-asset management activities.  Other functions include improving internal review coverage of VA field activities; ensuring consistent application of policy, procedures, and regulations; and ensuring the integrity of VA financial operations.  OBO’s Director’s Office and two supporting services-Management Quality Assurance Service (MQAS) and Internal Controls Service (ICS)-are located in Austin, TX.

Functions and Activities

  • Develops and implements an organizational vision that integrates key organizational and program goals, priorities and values.

  • Assesses and adjusts to changing situations, implementing innovative solutions to make organizational improvements, ranging from incremental improvements to major shifts in direction or approach, as appropriate.

  • Continually strives to improve service and program performance; encourage creative thinking, collaboration, and transparency; and maintains program focus.

Internal Controls Service (ICS)

Overview

The Internal Controls Service (ICS) reviews internal controls over financial reporting.

Functions and Activities

  • Performs assessments of VA’s internal controls over financial reporting, remediation activities, and the preparation of the Department’s annual Statement of Assurance related to internal controls over financial reporting.

  • Tests VA’s internal controls over financial reporting.

  • Assists with the remediation of deficiencies found in the assessment and testing of VA’s internal controls over financial reporting.

  • Prepares the Department’s annual Statement of Assurance related to internal controls over financial reporting.

  • Coordinates the VA Senior Assessment Team’s conduct of business on issues of enterprise-wide importance, such as internal controls over financial reporting.

  • Tests VA’s USAspending.gov submissions/program established to fulfill requirements of the Transparency Act, which requires all Government agencies to report all expenditures spending on the Website.

  • Assists with the remediation of deficiencies found in VA’s USAspending.gov submissions and program.

Authorities

  • OMB Circular A-123
  • OMB Circular A-127
  • P.L. 97-255
  • P.L. 109-282

Management Quality Assurance Service (MQAS)

Overview

The Management Quality Assurance Service (MQAS) reviews the Department’s financial, logistics, and capital asset management activities, primarily through field station reviews, to ensure compliance with various Federal and Departmental laws, regulations, and policies.  MQAS also conducts advisory reviews and services, data analytics, and continuous monitoring, as requested by VA Chief Financial Officer and other customer groups.

Functions and Activities

  • Provides management oversight of internal review operations and divisions conducting compliance/internal reviews of the Department’s financial, logistics, and capital asset management activities.

  • Advises senior leadership on internal audit topics.

  • Provides strategic direction and sets organizational performance measures.

  • Oversees the organizational audit planning and reporting process.

  • Manages all financial aspects of the organization include budget formulation and execution and financial operations.

  • Develops and maintains organizational policies and procedures.

  • Develops and maintains the employee development and training program.

  • Manages the organization’s executive correspondence/concurrence actions.

  • Manages human resources actions for the organization.

  • Oversees the procurement and logistics functions of the organization.

  • Recommends changes to VA and Administration policies and procedures.

  • Serves on various VA advisory boards and committees.

Administrative Services Division

Overview

The Administrative Services Division provides all operational administrative support for MQAS management and audit staff.

Functions and Activities

Provides administrative support for classification, recruitment, employee relations, and performance management actions.

  • Manages the Talent Management Systems (TMS) mandatory training, compliance, and deficiencies.

  • Serves as organizational telework coordinators.

  • Serves as the Position Management Committee.

  • Provides oversight for payroll activities affecting MQAS employees.

  • Serves as MQAS Agency/Organization Program Coordinator for travel cards.

  • Manages the time and leave units in MQAS and provides oversight for timekeepers.

  • Manages the travel process.

  • Provides support for formulation, preparation, submission, and execution of the MQAS internal budget, operating plans, OMB submissions and President’s Budget.

  • Ensures proper execution and reporting MQAS operating budget.

  • Ensures prompt obligations, payments, and oversight for financial obligations.

  • Manages daily, monthly, quarterly, and annual reporting on budget execution.

  • Provides oversight for mid-year and internal budget formulation.

  • Procures goods and services at or below the micro-purchase level.

  • Serves as liaison, managing all procurements over the micro-purchase level in coordination with acquisition professionals.

  • Issues all MQAS official audit correspondence.

  • Reviews internal and external program and policy issues affecting the Office and recommending adjustments to internal policies and procedures as necessary.

  • Manages and procures office supplies.

Review Services Division (RSD)

Overview

The Review Services Division (RSD) provides oversight of Government charge card transactions (purchase cards, fleet cards, and convenience checks), identified through data mining and statistical sampling, for compliance with Federal and VA policies and procedures.  RSD also supports other MQAS divisions by providing recommendation implementation verification activities, IT liaison functions, and document management support services, as well as technical and administrative expertise.

Functions and Activities

  • Performs data analytics and statistical sampling of charge card transactions and associated follow-up activities.

  • Provides specialized review support to each division, including augmenting audit staff from other divisions.

  • Supports the IT environment for the Service through liaison activities with the Chief Information Officer organization.

  • Supports MQAS staff with the front- and back-end correspondence requirements of the reporting process.

  • Provides management support services for MQAS, including physical security planning and monitoring, inventory and records management, and Contracting Officer’s Technical Representative responsibilities for MQAS contracts.

Purchased Care Division (PCD)

Overview

The Purchased Care Division (PCD) provides oversight and reviews to evaluate and improve Department purchased non-VA care activities and to ensure compliance with various Federal and Departmental laws, regulations, and policies.  PCD oversight is accomplished through a combination of site reviews of field facilities, enterprise wide special projects, data analytics, and continuous monitoring.

Functions and Activities

  • Evaluates VHA and CBO clinical and financial operations to verify compliance with determination of Veteran and payment eligibility requirements for treatment provided through the purchased care program.

  • Provides oversight of medical and financial authorizations associated with purchased care activities.

  • Ascertains payment accuracy for Millennium Health Care Benefits Act (Mill Bill) inpatient and outpatient care, authorized inpatient and outpatient care, home health care, unauthorized inpatient care, dental services, community nursing home care, and dialysis services provided by non-VA health care providers.

  • Facilitates improvements in purchased care management activities by providing oversight of internal controls.

  • Ensures operational improvements by building effective, value-added recommendations to ensure weaknesses identified during purchased care reviews are addressed and changes in resource utilization, processes, and workflows are reported to management.

Health Care Financial Assurance Division (HCFAD)

Overview

The Health Care Financial Assurance Division (HCFAD) provides oversight and reviews to evaluate and improve VHA financial management operations primarily in the areas of expenditures and revenues.  HCFAD oversight is accomplished through a combination of site reviews of VHA medical facilities and data analytics.

Functions and Activities

  • Evaluates VHA and CBO medical facility financial operations for compliance with applicable guidance, policies, and procedures.

  • Ensures VA medical facilities have effective and efficient internal controls and provides oversight for collecting and managing revenue and expenses.

  • Ensures operational improvements by building effective, value-added recommendations to ensure weaknesses identified during reviews are addressed and changes in resource utilization, processes, and workflows are reported to management.

  • Provides management assistance and training to VHA medical facility personnel.

Asset Accountability Division (AAD)

Overview

The Asset Accountability Division (AAD) provides oversight and reviews to evaluate and improve VA capital asset, financial, and logistics management operations by conducting reviews of property, plant, and equipment (PPE) payment accountability, and logistics management operations.  AAD oversight is accomplished through a combination of site reviews of field facilities, special projects, data analytics, and continuous monitoring.

Functions and Activities

  • Evaluates environmental and disposal liabilities and deferred maintenance to ensure they are properly estimated, recorded, and supported.

  • Ensures projects associated with work-in-process transactions are still active.

  • Ensures real property assets are properly recorded, capitalized, and supported.

  • Evaluates proper funding for minor construction and non-recurring maintenance projects.

  • Ensures payments are made in accordance with contract requirements and controls over the payment function are in place, being used as intended, effective, and managed in accordance with applicable guidance.

  • Ensures proper oversight by the contracting officer’s representative, contracting officer, or certifying official.

  • Reviews VHA medical facilities to ensure appropriate control of accountable, nonexpendable property inventories through accurate personal property management processes.

  • Reviews expendable inventory management to ensure accurate reporting and recording in the Generic and Prosthetics Inventory Packages.

  • Evaluates facility receiving, shipping, distribution, stock, and excess property holding practices to ensure they provide adequate protection and accountability of supplies and equipment.

  • Ensures operational improvements by building effective, value-added recommendations to ensure weaknesses identified during reviews are addressed and changes in resource utilization, processes, and workflows are reported to management.

Benefits Financial Assurance Division (BFAD)

Overview

The Benefits Financial Assurance Division (BFAD) provides oversight and reviews to evaluate and improve VBA financial operations, policy, and procedures.  BFAD performs compliance reviews for VBA Compensation and Pension (CP) and Financial Management business lines.  BFAD oversight is accomplished through a combination of site reviews, special projects, data analytics, and continuous monitoring.

Functions and Activities

  • Performs reviews that evaluate field compliance with applicable guidance, policies, and procedures and identified potential improper CP payments.

  • Partners with VBA management to proactively address high-risk areas, develop initiatives for organizational- wide improvements, and identify emerging issues.

  • Researches financial trends and technologies to provide VBA management the expertise, tools, and techniques needed to improve VA financial operations.

  • Ensures operational improvements by building effective, value-added recommendations to ensure weaknesses identified during reviews are addressed and changes in resource utilization, processes, and workflows are reported to management.

  • Provides management assistance and training to VBA regional office personnel.

Authorities

  • OMB Circular A-123
  • OMB Circular A-127
  • PL 97-255
  • PL 109-282

Additional information may be accessed at the OBO web site.

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