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Office of Resolution Management (ORM)


About ORM

ORM promotes a healthy working environment through prevention, resolution, and processing of workplace disputes, including complaints of discrimination. We foster prevention by ensuring that managers and staff are educated on the elements of a healthy working environment.  ORM has resolution experts who promote and deliver alternative dispute resolution techniques for all workplace disputes, including alleged equal employment opportunity (EEO) discrimination.  In cases where resolution can't be reached informally, ORM processes complaints of EEO discrimination in a timely and proficient manner.

Discrimination in a Federal Program

ORM's External Affairs Program is VA's liaison with the Department of Justice for external complaints filed against VA under Title VI of the Civil Rights Act of 1964 and other similar statutes, such as Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973 and various Presidential Executive Orders.

Veterans or other individuals who believe they have suffered such discrimination in Federal programs operated and funded by the VA should call (888) 566-3982.

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