Office of Acquisition Operations — Customer Advocacy Service
The Customer Advocacy Service (CAS) is staffed by senior acquisition personnel who are chartered with resolving acquisition issues. The CAS seeks to ensure that the customers supported by OAO, our internal staff, vendors, contractors, or other interested parties have a venue to raise concerns and seek assistance when they have questions about the acquisition process. The support provided by the CAS can be in one of several areas.
The Customer Advocacy Service provides acquisition planning support to VACO customers by assisting in requirements documents development and review of acquisition related strategies including annual procurement plans. The CAS conducts training on acquisition processes (refer to the Customer Training Schedule). Additionally, the CAS provides advice to senior VA staff on acquisition approaches and reporting/feedback to program offices and OAO management. The primary CAS focus is to enhance customer service by improving communications and insight into the acquisition process.
Department of Veterans Affairs
Office of Acquisition Operations
Customer Advocacy Service
810 Vermont Avenue, NW
Washington, DC 20420
Tel: (202) 461-7753