United States Department of Veterans Affairs

VA Homeland Security Presidential Directive-12 (HSPD-12)Program Communications

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VA HSPD-12 Program Communications- 2015

 

 

PACS - Inbox National Capital Region

The Office of Operations, Security, & Preparedness (OSP), PSIM, HSPD-12 Program Management Office (PMO) has become the lead office for Physical Access Control Systems (PACS) sustainment. 

 

What this means to you :

 

If you are located in the National Capitol Region (NCR) [and are in a building noted below] then your building is now covered by a Service Contract to repair PACS [Security] equipment.  This also means that if you need new equipment installed then you can use the same service to have it installed at no cost to your office… provided the request can be justified by VA Directives.

 

The effected buildings are:

Address

City

State

90 K Street, NE

Washington

DC

131 M Street, NE

Washington

DC

425 I Street, NW

Washington

DC

801 I Street, NW

Washington

DC

810 Vermont Ave,

Washington

DC

1100 1st Street, NE

Washington

DC

1575 I Street, NW

Washington

DC

1717 H Street, NW

Washington

DC

1722 I Street, NW

Washington

DC

1800 G Street, NW

Washington

DC

2011 Crystal Drive

Arlington

VA

8455 Colesville Road

Silver Spring

MD

8380 Colesville Road

Silver Spring

MD

7100 Old Landover Road

Hyattsville

MD

7485 New Horizon Way

Frederick

MD

 

How to get service?  Email requests to HSPD12PMOPACSSR@va.gov

 

What your email must contain in order to receive a response:

  • Email subject title that includes the Building address and the words “Repair” or “New Equipment" 
  • In the email we ask that you include the following:

Who.  Who is the single point of contact for the request as well as both phone & email data for the main POC.

 

What.  What is the issue you want to be addressed?  It is important that the “what” of the request describes in detail what the issue is and what you would like to have occur. The what may be a programing issue of the system e.g. setting doors to new times….please be concise and specific as to what end state result you desire.

  •  Also required would be a statement as to what the impact would be if the request were not acted upon. This assists in prioritizing the requests.

General response to repair requests should be less than 72 hours.

 

General response to new equipment should be 30 days or less.  It must be understood that some of these changes to infrastructure require coordination with several facility stakeholders and that takes time.  Additionally, the contract has a limited amount of money for new equipment so new requests will be prioritized based on available funds.

 


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