| Back Office Services |
751: Data Management |
601: Data Exchange |
|
|
602: Data Mart |
|
|
603: Data Warehouse |
|
|
604: Meta Data Warehouse |
|
|
605: Data Cleansing |
|
|
606: Extraction and Transformation |
|
|
607: Loading and Archiving |
|
|
608: Data Recovery |
|
|
609: Data Classification |
|
752: Human Resources |
610: Recruiting |
|
|
611: Resume Management |
|
|
612: Career Development and Retention |
|
|
613: Time Reporting |
|
|
614: Awards Management |
|
|
615: Benefit Management |
|
|
616: Retirement Management |
|
|
617: Personnel Administration |
|
|
618: Education / Training |
|
|
619: Health and Safety |
|
|
620: Travel Management |
|
753: Financial Management |
621: Billing and Accounting |
|
|
622: Credit / Charge |
|
|
623: Expense Management |
|
|
624: Payroll |
|
|
625: Payment / Settlement |
|
|
626: Debt Collection |
|
|
627: Revenue Management |
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|
628: Internal Controls |
|
|
629: Auditing |
|
|
630: Activity-Based Management |
|
|
631: Currency Translation |
|
754: Asset / Materials Management |
632: Property / Asset Management |
|
|
633: Asset Cataloging / Identification |
|
|
634: Asset Transfer, Allocation, and Maintenance |
|
|
635: Facilities Management |
|
|
636: Computers / Automation Management |
|
755: Development and Integration |
637: Legacy Integration |
|
|
638: Enterprise Application Integration |
|
|
639: Data Integration |
|
|
640: Instrumentation and Testing |
|
|
641: Software Development |
|
756: Human Capital / Workforce Management |
642: Resource Planning and Allocation |
|
|
643: Skills Management |
|
|
644: Workforce / Directory / Locator |
|
|
645: Team / Org. Management |
|
|
646: Contingent Workforce Management |
|
|
647: Workforce Acquisition / Optimization |
| Business Analytical Services |
741: Analysis and Statistics |
583: Mathematical |
|
|
584: Structural / Thermal |
|
|
585: Radiological |
|
|
586: Forensics |
|
742: Visualization |
587: Graphic / Charting |
|
|
588: Imagery |
|
|
589: Multimedia |
|
|
590: Mapping / Geospatial / Elevation / GPS |
|
|
591: CAD |
|
743: Knowledge Discovery |
592: Data Mining |
|
|
593: Modeling |
|
|
594: Simulation |
|
|
595: Demand Forecasting / Management |
|
|
596: Balanced Scorecard |
|
|
597: Decision Support and Planning |
|
|
598: Ad hoc |
|
|
599: Standardized / Canned |
|
|
600: OLAP |
| Business Management Services |
721: Management of Process |
535: Change Management |
|
|
536: Configuration Management |
|
|
537: Requirements Management |
|
|
538: Program / Project Management |
|
|
539: Governance / Policy Management |
|
|
540: Quality Management |
|
|
541: Business Rule Management |
|
|
542: Risk Management |
|
722: Organizational Management |
543: Workgroup / Groupware |
|
|
544: Network Management |
|
723: Investment Management |
545: Strategic Planning and Management |
|
|
546: Portfolio Management |
|
|
547: Performance Management |
|
724: Supply Chain Management |
548: Procurement |
|
|
549: Sourcing Management |
|
|
550: Inventory Management |
|
|
551: Catalog Management |
|
|
552: Ordering / Purchasing |
|
|
553: Invoice / Requisition Tracking and Approval |
|
|
554: Storefront / Shopping Cart |
|
|
555: Warehouse Management |
|
|
556: Returns Management |
|
|
557: Logistics and Transportation |
| Component Framework |
Business Logic |
890: Platform Independent Technologies |
|
|
891: Platform Dependent Technologies |
|
Data Interchange |
892: Data Exchange |
|
|
Native Audio Formats* |
|
|
Native Document Formats* |
|
|
Native Graphics Formats* |
|
|
Native Video Formats* |
|
Data Management |
893: Database Connectivity |
|
|
894: Reporting and Analysis |
|
Security |
884: Certificates / Digital Signature |
|
|
885: Supporting Security Services |
|
|
Confidentiality Services* |
|
|
Security Controls* |
|
Service Interface and Integration |
896: Enterprise Application Integration |
|
User Presentation/Interface |
886: Static Display |
|
|
887: Dynamic Server-Side Display |
|
|
888: Content Rendering |
|
|
889: Wireless / Mobile / Voice |
| Customer Services |
701: Customer Relationship Management |
510: Call Center Management |
|
|
511: Customer Analytics |
|
|
512: Sales and Marketing |
|
|
513: Product Management |
|
|
514: Brand Management |
|
|
515: Customer / Account Management |
|
|
516: Contact and Profile Management |
|
|
517: Partner Relationship Management |
|
|
518: Customer Feedback |
|
|
519: Surveys |
|
702: Customer Preferences |
520: Personalization |
|
|
521: Subscriptions |
|
|
522: Alerts and Notifications |
|
703: Customer Initiated Assistance |
523: Online Help |
|
|
524: Online Tutorials |
|
|
525: Self-Service |
|
|
526: Reservations / Registration |
|
|
527: Multi-Lingual Support |
|
|
528: Assistance Request |
|
|
529: Scheduling |
| Digital Asset Services |
731: Content Management |
558: Content Authoring |
|
|
559: Content Review and Approval |
|
|
560: Tagging and Aggregation |
|
|
561: Content Publishing and Delivery |
|
|
562: Syndication Management |
|
732: Document Management |
563: Document Imaging and OCR |
|
|
564: Document Referencing |
|
|
565: Document Revisions |
|
|
566: Library / Storage |
|
|
567: Document Review and Approval |
|
|
568: Document Conversion |
|
|
569: Indexing |
|
|
570: Classification |
|
733: Knowledge Management |
571: Information Retrieval |
|
|
572: Information Mapping / Taxonomy |
|
|
573: Information Sharing |
|
|
574: Categorization |
|
|
575: Knowledge Engineering |
|
|
576: Knowledge Capture |
|
|
577: Knowledge Distribution |
|
|
578: Smart Documents |
|
734: Records Management |
579: Record Linking / Association |
|
|
580: Document Classification |
|
|
581: Document Retirement |
|
|
582: Digital Rights Management |
| Service Access and Delivery |
Access Channels |
850: Web Browser |
|
|
851: Wireless / PDA |
|
|
852: Collaboration / Communications |
|
|
853: Other Electronic Channels |
|
Delivery Channels |
854: Internet |
|
|
855: Intranet |
|
|
856: Extranet |
|
|
857: Peer to Peer (P2P) |
|
|
858: Virtual Private Network (VPN) |
|
Service Requirements |
859: Legislative / Compliance |
|
|
860: Authentication / Single Sign-on |
|
|
861: Hosting |
|
Service Transport |
862: Supporting Network Services |
|
|
863: Service Transport |
|
|
IP Routing Services* |
|
|
IPv6 Stack Design* |
|
|
Multimedia Transport* |
|
|
Network Management Services* |
|
|
Network Transport* |
|
|
Remote Access Protocol* |
| Service Interface and Integration |
Integration |
895: Middleware |
|
|
896: Enterprise Application Integration |
|
Interface |
900: Service Discovery |
|
|
901: Service Description / Interface |
|
Interoperability |
897: Data Format / Classification |
|
|
898: Data Types / Validation |
|
|
899: Data Transformation |
| Service Platform and Infrastructure |
Database/Storage |
875: Database |
|
|
876: Storage Devices |
|
|
Warehouse Services* |
|
Delivery Servers |
871: Web Servers |
|
|
872: Media Servers |
|
|
873: Application Servers |
|
|
874: Portal Servers |
|
|
Discovery Services* |
|
Hardware/Infrastructure |
877: Servers / Computers |
|
|
878: Embedded Technology Devices |
|
|
879: Peripherals |
|
|
880: Wide Area Networks (WAN) |
|
|
881: Local Area Networks (LAN) |
|
|
882: Network Devices / Standards |
|
|
883: Video Conferencing |
|
|
Cable Plant* |
|
|
Campus Area Network (CAN)* |
|
|
Domain Name Service* |
|
|
Metropolitan Area Network (MAN)* |
|
Software Engineering |
867: Integrated Development Environments (IDE) |
|
|
868: Software Configuration Management |
|
|
869: Test Management |
|
|
870: Modeling |
|
Support Platform |
864: Wireless / Mobile |
|
|
865: Independent Platform |
|
|
866: Dependent Platform |
| Support Services |
761: Security Management |
648: Identification and Authentication |
|
|
649: Access Control |
|
|
650: Cryptography |
|
|
651: Digital Signature Management |
|
|
652: Intrusion Protection |
|
|
653: Intrusion Dectection |
|
|
654: Incident Response |
|
|
655: Audit Trail and Capture Analysis |
|
|
656: Certification and Accreditation |
|
|
657: FISMA Management and Reporting |
|
|
658: Virus Protection |
|
762: Collaboration |
659: Email |
|
|
660: Threaded Discussions |
|
|
661: Document Library |
|
|
662: Shared Calendaring |
|
|
663: Task Management |
|
763: Search |
664: Query |
|
|
665: Precision / Recall Ranking |
|
|
666: Classification |
|
|
667: Pattern Matching |
|
764: Communication |
668: Real Time / Chat |
|
|
669: Instant Messaging |
|
|
670: Audio Conferencing |
|
|
671: Video Conferencing |
|
|
672: Event / News Management |
|
|
673: Community Management |
|
|
674: Computer / Telephony Integration |
|
|
675: Voice Communication |
|
765: Systems Management |
676: License Management |
|
|
677: Remote Systems Control |
|
|
678: System Resource Monitoring |
|
|
679: Software Distribution |
|
|
680: Issue Tracking |
|
766: Forms Management |
681: Forms Creation |
|
|
682: Forms Modification |