2001 Performance Plan Table of Contents

Department of Veterans Affairs

Departmental Performance Plan

Fiscal Year 2001

Table of Contents

Click here to download the Performance Plan in its entirety.

Executive Summary

Introduction

Background

Improvements to the Strategic Plan and the Performance Plan

Mission, Vision, and Program Descriptions

OneVA Conferences

Key Performance Goals and Measures

Strategic Goal: Restore the Capability of Disabled Veterans to the Greatest Extent Possible and Improve Their Quality of Life and that of Their Families

Compensation and Dependency and Indemnity Compensation Program Outcomes

Vocational Rehabilitation and Employment Rehabilitation Rate

Strategic Goal: Ensure a Smooth Transition for Veterans from Active Military Service to Civilian Life

Montgomery GI Bill Usage Rate

Foreclosure Avoidance Through Servicing (FATS) Ratio

Strategic Goal: Honor and Serve Veterans in Life and Memorialize Them in Death for Their Sacrifices on Behalf of the Nation

Chronic Disease Care Index and Prevention Index

Pension Program Outcomes

Insurance Program Outcomes

Percentage of Veterans Served by a Burial Option

Strategic Goal: Contribute to the Public Health, Socio-Economic Well Being and History of the Nation

Research Projects Relevant to VA’s Health Care Mission

Primary Care Training for Residents

Appearance of National Cemeteries

Strategic Goal: Provide One VA World-Class Service to Veterans and Their Families Through the Effective Management of People, Technology, Processes, and Financial Resources

Waiting Time for Appointments and Treatments

Abandoned and Blocked Call Rates

Customer Satisfaction with Health Care Services

Veteran Satisfaction – Compensation and Pension Claimants

Quality of Service Provided by the National Cemeteries

National Accuracy Rate – Core Rating Work

Average Days to Process Rating-Related Actions

Appeals Resolution Time

Average Days to Complete Education Claims

Unique Patients

Average Cost Per Patient

Revenue Stream for the Health Care System