Strategic Goal

Restore the capability of disabled veterans to the greatest extent possible and improve their quality of life and that of their families

Compensation and dependency and indemnity compensation (DIC) program outcomes

N/A

N/A

N/A

N/A

N/A

Vocational rehabilitation and employment rehabilitation rate

N/A

42%

53%

60%

65%

Ensure a smooth transition for veterans from active military service to civilian life

Montgomery GI Bill usage rate

52.8%

54.0%

55.6%

57.0%

60.0%

Foreclosure avoidance through servicing (FATS) ratio

41.0%

37.0%

37.6%

39.0%

40.0%

Honor and serve veterans in life and memorialize them in death for their sacrifices on behalf of the Nation

Chronic disease care index

76%

85%

89%

89%

95%

Prevention index

67%

79%

81%

89%

90%

Pension program outcomes

N/A

N/A

N/A

N/A

N/A

Insurance program outcomes

N/A

N/A

N/A

N/A

N/A

Percentage of veterans served by a burial option

65.7%

65.5%

66.8%

75.1%

76.2%

Contribute to the public health, socio-economic well being and history of the Nation

Research projects relevant to VA’s health care mission

97%

99%

99%

99%

99%

Percent of residents trained in primary care

39.3%

41.3%

46.0%

47.0%

48.0%

Percent of customers who rate the appearance of national cemeteries as excellent

78%

77%

79%

82%

88%

Provide One VA world-class customer service to veterans and their families through effective management of people, technology, processes, and financial resources

Percent of patients able to schedule primary care appointment within 30 days

N/A

N/A

N/A

N/A

N/A

Percent of patients able to schedule specialist appointment within 30 days

N/A

N/A

N/A

N/A

N/A

Percent of patients with scheduled appointments at VA health care facilities seen within 20 minutes

55%

66%

68%

75%

79%

Abandoned call rate for compensation and pension

9%

13%

9%

10%

7%

Blocked call rate for compensation and pension

45%

52%

27%

15%

12%

Percent of patients who rate VA health care service as very good or excellent:
     Inpatient
     Outpatient

Percent of compensation and pension claimants who are satisfied with the handling of their claims

58%

57%

57%

65%

70%

Percent of customers who rate the quality of NCA service as excellent

86%

85%

84%

88%

90%

National accuracy rate for core rating work

N/A

64%

68%

81%

85%

Average days to process rating-related actions on compensation and pension claims

94

128

166

160

142

Appeals resolution time (in days)

628

686

745

670

650

Average days to complete:
     Original education claims       Supplemental education claims

Percent reduction from 1997 in average cost (obligations) per patient

N/A

-10%

-16%

-16%

-16%

Percent increase from 1997 in number of unique patients treated

N/A

9%

15%

21%

24%

Percent of medical care operating budget derived from alternative revenue streams

<1%

4%

4%

4%

3%