Reviewed/Updated 2/17/2000
Comments/Questions should be directed to Thom Rochford @ 202.273.5675.
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| Performance Measures by Program | ||||||
| The following tables present resources, performance measures and performance data for each of VA's ten programs. This GPRA program activity structure is somewhat different from the program activity structure shown in the program and financing (P&F) schedules of the President's Budget. However, all of the P&F schedules (budget accounts) have been aligned with one or more of our ten programs to ensure that all of VA's program activities have been covered in the Departmental Performance Plan. The program costs represent the total resource requirements for each of the programs, regardless of which organizational element has operational control of the resources. The performance measures and associated data for each major program apply to the entire group of schedules listed for that program. The other volumes of this budget submission contain additional explanations of performance goals presented in the plan as well as more detailed performance goals and performance data for each program. | ||||||
| Veterans Health Administration Performance Measures | ||||||
| Medical Care | P&F ID Codes: 36-0160-0-1-703; 36-0160-0-2-703; 36-5287-0-1-703; 36-5287-0-2-703; 36-5014-0-2-703; 36-2431-0-1-703; 36-5014-0-1-703; 36-0152-0-1-703; 36-0163-0-1-703; 36-4014-0-3-705; 36-4048-0-3-703; 36-4138-0-3-703; 36-8180-0-7-705; 36-0110-0-1-703; 36-0111-0-1-703; 36-0181-0-1-703; 36-4538-0-3-703; 36-4018-0-3-705; 36-0144-0-1-703; 36-4537-0-4-705; 36-4258-0-1-704 | |||||
| Resources | 1997 | 1998 | 1999 | 2000 | 2001 | Strategic Target |
| FTE | 192,347 | 188,705 | 186,595 | 184,591 | 183,330 | |
| Medical care costs ($ in millions) | $16,775 | $17,623 | $17,859 | $19,929 | $21,261 | |
| Performance Measures | ||||||
| Percent reduction (before the impact of inflation) from FY 1997 in average cost (obligations) per patient (FY 1997 baseline = $5,458) | N/A | -10% | -16% | -16% | -16% | -30% |
| Percent increase from FY 1997 in unique patients in the health care system (FY 1997 baseline = 3,142,000) | N/A | 9% | 15% | 21% | 24% | 20% |
| Medical care cost recoveries, Medicare, and other sharing revenues as a percentage of the medical care operating budget | <1% | 4% | 4% | 4% | 3% | 10% |
| Chronic disease care index | 76.0% | 85.0% | 89.0% | 89.0% | 95.0% | 95.0% |
| Prevention index | 67.0% | 79.0% | 81.0% | 89.0% | 90.0% | 90.0% |
| Percent of patients who use tobacco products | 32.0% | 29.0% | 27.0% | 24.0% | 22.0% | 16.0% |
| Percent of patients with terminal diagnoses or advanced, progressive, incurable illnesses receiving ongoing care through VHA who have a documented individualized plan for palliative care services | N/A | 91.0% | 96.0% | 97.0% | 98.0% | 99.0% |
| Percent of patients who know there is one provider or team in charge of their care | 77.0% | 78.2% | 76.0% | 80.0% | 85.0% | 96.0% |
| Percent of customers rating VA health care service as very good or excellent - Inpatient | 65.0% | 65.3% | 65.0% | 67.0% | 68.0% | 72.0% |
| Percent of customers rating VA health care service as very good or excellent - Outpatient | 63.0% | 64.8% | 65.0% | 67.0% | 68.0% | 72.0% |
| Percent of outpatients who rate the quality of VA health care as equivalent to or better than any other health care provider | 78.4% | 79.3% | 84.0% | 89.0% | 89.5% | 90.0% |
| Percent of patients reporting coordination of care problems in the outpatient customer feedback survey | 19.0% | 17.0% | 16.0% | 15.0% | 14.0% | 12.0% |
| Percent of patients reporting problems on courtesy questions in the annual outpatient customer feedback survey | 9.0% | 9.0% | 7.0% | 7.0% | 6.0% | 4.0% |
| Percent of patients seen within 20 minutes of scheduled appointment at VA health care facilities | 55.0% | 66.0% | 68.0% | 75.0% | 79.0% | 90.0% |
| Number of VISNs ensuring all veterans have access to telephone care 7 days a week, 24 hours a day | N/A | N/A | N/A | N/A | 8 | 22 |
| Number of community based outpatient clinics (CBOC) | 267 | 362 | 519 | 622 | 635 | 659 |
| Percent of VA managed Federal Coordinating Centers that complete at least one NDMS casualty reception exercise every three years | N/A | N/A | 50.0% | 65.0% | 80.0% | 100.0% |
| Special Emphasis Programs | 1997 | 1998 | 1999 | 2000 | 2001 | Strategic Target |
| Rate of prophylaxis for HIV-related, opportunistic infections | N/A | N/A | 65.0% | 70.0% | 75.0% | 95.0% |
| Percent of patients queried on the National Blind Rehabilitation Customer Satisfaction Survey who are satisfied or completely satisfied | N/A | 97.7% | 98.0% | 98.0% | 98.0% | 98.0% |
| Percent of medical centers with at least one clinician trained in problems, diseases, and experiences prevalent in former prisoners of war | N/A | 40.0% | 66.0% | 80.0% | 100.0% | 100.0% |
| Percent of medical facilities that have at least one clinician trained in primary care for Gulf War veterans | N/A | N/A | 92.0% | 95.0% | 100.0% | 100.0% |
| Percent of veterans who acquired independent living arrangements at discharge from a Domiciliary Care for Homeless Veterans (DCHV) Program or a community-based contract residential care program (FY 1997 baseline = 8,502 veterans) | N/A | 52.0% | 50.0% | 53.4% | 54.0% | 56.0% |
| Percent of veterans who obtained employment upon discharge from a DCHV Program or a community-based contract residential care program (FY 1997 baseline = 8,502 veterans) | N/A | 54.0% | 55.0% | 57.0% | 58.5% | 64.0% |
| Number of homeless veterans treated in the VA health care system | N/A | 82,900 | 87,900 | 92,900 | 97,850 | 111,100 |
| Percent of homeless patients with mental illness who receive a follow-up mental health outpatient visit, admission to a CWT/TR or admission to a PRRTP within 30 days of discharge | N/A | 64.0% | 64.5% | 65.0% | 66.5% | 68.0% |
| Percent of veterans using Vet Centers who report being satisfied with services and saying they would recommend the Vet Center to other veterans | N/A | N/A | 95.0% | 95.0% | 95.0% | 95.0% |
| Percent of diabetic patients, at risk for foot amputations, who are referred to a foot care specialist | N/A | 81.0% | 86.0% | 88.0% | 90.0% | 93.0% |
| Percent of spinal cord injury (SCI) respondents to the National Customer Feedback Center Survey who rate their care as very good or excellent - Inpatient | 55.0% | 55.2% | 55.0% | 57.0% | 58.0% | 62.0% |
| Percent of SCI respondents to the National Customer Feedback Center Survey who rate their care as very good or excellent - Outpatient | 57.0% | 55.2% | 55.0% | 57.0% | 58.0% | 62.0% |
| Proportion of discharges from SCI center bed sections to non-institutional settings | N/A | N/A | 93.0% | 94.0% | 95.0% | 95.0% |
| Percent of hospitalized first admission traumatic brain injury (TBI) patients discharged to the community setting (FY 1997 baseline = 305 patients) | 60.0% | 63.0% | 65.8% | 66.0% | 67.0% | 69.0% |
| Percent of patients seen in specialized substance abuse treatment settings who have an initial Addiction Severity Index (ASI) and six month follow-up (FY 1997 baseline = 38,000 patients) | N/A | N/A | 56.0% | 60.0% | 65.0% | 75.0% |
| Mammography examination rate among appropriate and consenting women veterans | 87.0% | 89.0% | 91.0% | 92.0% | 93.0% | 96.0% |
| Cervical cancer screening examination rate among appropriate and consenting women veterans | 90.0% | 93.0% | 94.0% | 94.0% | 95.0% | 95.0% |
| Percent of veterans currently enrolled in the National PTSD Outcomes Monitoring System who were successfully followed-up by the fourth month after discharge (FY 1998 baseline = 2,275 veterans) | N/A | N/A | 51.0% | 52.0% | 53.0% | 58.0% |
| Number of months in which the veteran received VA mental health services during the six months after the first PTSD visit | N/A | 4.28 | 4.32 | 4.36 | 4.40 | 4.56 |
| Medical Education | P&F ID Code: 36-0160-0-1-703 | |||||
| Resources | 1997 | 1998 | 1999 | 2000 | 2001 | Strategic Target |
| Education costs ($ in millions) | $919 | $933 | $902 | $939 | $970 | |
| Performance Measures | ||||||
| Percent of residents trained in primary care (Category I) | 39.3% | 41.3% | 46.0% | 47.0% | 48.0% | 48.0% |
| Medical Research | P&F ID Codes: 36-0160-0-1-703; 36-0161-0-1-703; 36-406-0-3-703 | |||||
| Resources | 1997 | 1998 | 1999 | 2000 | 2001 | Strategic Target |
| FTE | 2,957 | 2,758 | 2,974 | 2,990 | 2,883 | |
| Research costs ($ in millions) | $648 | $725 | $779 | $806 | $803 | |
| Performance Measures | ||||||
| Percent of funded research projects reviewed by appropriate peers and selected through a merit-based competitive process | 99.0% | 99.0% | 99.0% | 99.0% | 99.0% | 99.0% |
| Percent of funded research projects in Designated Research Areas (DRA) relevant to VA’s health care mission | 97.0% | 99.0% | 99.0% | 99.0% | 99.0% | 100.0% |
| Veterans Benefits Administration Performance Measures | ||||||
| Compensation and Pension | P&F ID Codes: 36-0153-0-1-701; 36-0153-2-1-701; 36-0153-4-1-701; 36-0154-0-1-701; 36-0155-0-1-701; 36-0151-0-1-705; 36-0111-0-1-703 | |||||
| Resources | 1997 | 1998 | 1999 | 2000 | 2001 | Strategic Target |
| FTE | 6,931 | 6,770 | 6,841 | 7,263 | 7,791 | |
| Benefits costs ($ in millions) | $19,352 | $20,242 | $21,112 | $22,081 | $23,098 | |
| Administrative costs ($ in millions) | $495 | $491 | $549 | $602 | $688 | |
| Performance Measures | ||||||
| National accuracy rate (core rating work) | N/A | 64.0% | 68.0% | 81.0% | 85.0% | 96.0% |
| National accuracy rate (authorization work) | N/A | 70.0% | 63.0% | 85.0% | 88.0% | 93.0% |
| National accuracy rate (fiduciary work) | N/A | 51.0% | 48.0% | 75.0% | 80.0% | 93.0% |
| Overall satisfaction (C&P) | 58.0% | 57.0% | 57.0% | 65.0% | 70.0% | 90.0% |
| Telephone activities - abandoned call rate (C&P) | 9.0% | 13.0% | 9.0% | 10.0% | 7.0% | 5.0% |
| Telephone activities - blocked call rate (C&P) | 45.0% | 52.0% | 27.0% | 15.0% | 12.0% | 10.0% |
| Rating-related actions - average days to process | 94 | 128 | 166 | 160 | 142 | 74 |
| Rating-related actions - average days pending | 94 | 119 | 144 | 150 | 120 | 78 |
| Non-rating actions - average days to process | 23 | 32 | 44 | 33 | 40 | 17 |
| Non-rating actions - average days pending | 56 | 74 | 94 | 59 | 75 | 44 |
| Fiduciary activities - initial appointment > 45 days | 20.0% | 21.0% | 12.0% | 8.0% | 6.0% | 1.0% |
| Education | P&F ID Codes: 36-0137-0-1-702; 36-0200-0-1-701; 36-8133-0-7-702; 36-2473-0-0-702; 36-0140-0-3-702; 36-4259-0-3-702 (Off Budget); 36-4260-0-3-702; 36-0151-0-1-705; 36-0111-0-1-703 | |||||
| Resources | 1997 | 1998 | 1999 | 2000 | 2001 | Strategic Target |
| FTE | 1,051 | 927 | 849 | 816 | 774 | |
| Benefits costs ($ in millions) | $914 | $891 | $1,209 | $1,218 | $1,456 | |
| Administrative costs ($ in millions) | $72 | $66 | $70 | $67 | $70 | |
| Performance Measures | ||||||
| Montgomery GI Bill usage rate | 52.8% | 54.0% | 55.6% | 57.0% | 60.0% | 70.0% |
| Compliance survey completion rate | 81.8% | 79.8% | 98.1% | 88.0% | 90.0% | 90.0% |
| Customer satisfaction-high ratings (Education) | 76.0% | 76.0% | 78.0% | 79.0% | 80.0% | 95.0% |
| Blocked call rate (Education) | 45.0% | 60.0% | 15.5% | 23.0% | 20.0% | 10.0% |
| Abandoned call rate (Education) | N/A | N/A | N/A | 18.0% | 15.0% | 5.0% |
| Payment accuracy rate (Education) | 92.9% | 94.0% | 94.4% | 95.0% | 95.0% | 97.0% |
| FMFIA compliance rate | 75.0% | 75.0% | 75.0% | 75.0% | 100.0% | 100.0% |
| Average days to complete original education claims | 19 | 25 | 26 | 26 | 20 | 10 |
| Average days to complete supplemental education claims | 11 | 15 | 16 | 17 | 13 | 7 |
| Job satisfaction (Education) | 56.0% | N/A | 56.0% | 58.0% | 60.0% | 75.0% |
| Administrative cost per trainee (Education) | N/A | $156 | $175 | $166 | $163 | $150 |
| Vocational Rehabilitation and Employment | P&F ID Codes: 36-0137-0-1-702; 36-0140-0-3-702; 36-4259-0-3-702 (Off Budget); 36-4260-0-3-702; 36-0151-0-1-705; 36-0111-0-1-703 | |||||
| Resources | 1997 | 1998 | 1999 | 2000 | 2001 | Strategic Target |
| FTE | 1,099 | 919 | 972 | 946 | 971 | |
| Benefits costs ($ in millions) | $402 | $406 | $412 | $416 | $392 | |
| Administrative costs ($ in millions) | $78 | $68 | $72 | $83 | $119 | |
| Performance Measures | ||||||
| Speed of entitlement decisions in average days (VR&E) | N/A | 88 | 88 | 79 | 60 | 60 |
| Employment timeliness in average days (VR&E) | N/A | 83 | 53 | 52 | 50 | 50 |
| Accuracy of decisions (Entitlement) (VR&E) | N/A | N/A | 86.0% | 94.0% | 96.0% | 96.0% |
| Accuracy of decisions (Services) (VR&E) | N/A | 85.0% | 87.0% | 88.0% | 96.0% | 96.0% |
| Accuracy of decisions (Fiscal) (VR&E) | N/A | N/A | 94.0% | 95.0% | 99.0% | 99.0% |
| Rehabilitation rate | N/A | 42.0% | 53.0% | 60.0% | 65.0% | 70.0% |
| SEH rehabilitation rate | N/A | N/A | 49.2% | 55.0% | 60.0% | 65.0% |
| Customer satisfaction (VR&E) | N/A | 86.0% | N/A | 80.0% | 92.0% | 92.0% |
| Housing | P&F ID Codes: 36-0137-0-1-702; 36-1119-0-1-704; 36-1119-0-2-704; 36-4127-0-3-704 (Off Budget); 36-4129-0-3-704 (Off Budget); 36-4025-0-3-704; 36-0140-0-3-702; 36-4259-0-3-702 (Off Budget); 36-0151-0-1-705; 36-0111-0-1-703 | |||||
| Resources | 1997 | 1998 | 1999 | 2000 | 2001 | Strategic Target |
| FTE | 2,254 | 2,075 | 2,108 | 2,058 | 1,828 | |
| Benefits costs ($ in millions) | $1,368 | $1,676 | $1,811 | $1,694 | $531 | |
| Administrative costs ($ in millions) | $139 | $161 | $160 | $157 | $167 | |
| Performance Measures | ||||||
| Loan guaranties issued | 239,000 | 369,000 | 396,000 | 280,000 | 250,000 | N/A |
| Foreclosure avoidance through servicing (FATS) ratio | 41.0% | 37.0% | 37.6% | 39.0% | 40.0% | 45.0% |
| Administrative cost per loan (Housing) | $291 | $233 | $111 | $120 | $125 | $125 |
| Administrative cost per default (Housing) | $212 | $304 | $338 | $340 | $335 | $320 |
| Return on investment (Housing) | 97.2% | 99.0% | 100.6% | 98.0% | 100.0% | 100.0% |
| Property holding time (months) | N/A | N/A | 6.7 | 9.0 | 8.5 | 8.0 |
| Statistical quality index (Housing) | N/A | N/A | TBD | 97.0% | 97.0% | 98.0% |
| Average days to issue certificates of reasonable value | N/A | N/A | 19 | 19 | 17 | 15 |
| Insurance | P&F ID Codes: 36-0120-0-1-701; 36-4012-0-3-701; 36-4010-0-3-701; 36-4009-0-3-701; 36-8132-0-7-701; 36-8150-0-7-701; 36-8455-0-8-701; 36-0151-0-1-705; 36-0111-0-1-703 | |||||
| Resources | 1997 | 1998 | 1999 | 2000 | 2001 | Strategic Target |
| FTE | 584 | 563 | 548 | 525 | 523 | |
| Benefits costs ($ in millions) | $2,778 | $2,724 | $2,595 | $2,608 | $2,570 | |
| Administrative costs ($ in millions) | $38 | $40 | $40 | $42 | $41 | |
| Performance Measures | ||||||
| High customer ratings (Insurance) | 90.0% | 95.0% | 96.4% | 95.0% | 95.0% | 95.0% |
| Low customer ratings (Insurance) | 5.0% | 2.0% | 1.3% | 2.0% | 2.0% | 2.0% |
| Percentage of blocked calls (Insurance) | 44.0% | 17.0% | 6.0% | 6.0% | 5.0% | 1.0% |
| Average hold time in seconds (Insurance) | 70 | 35 | 20 | 21 | 20 | 20 |
| Percentage of insurance disbursements paid accurately | 98.0% | 99.0% | 99.1% | 99.0% | 99.0% | 99.0% |
| Average days to process insurance disbursements | 4.4 | 3.2 | 3.2 | 3.0 | 2.9 | 2.5 |
| Cost per policy maintained (Insurance) | $9.96 | $10.34 | $11.25 | $11.87 | $12.07 | $13.00 |
| Cost per death award (Insurance) | $87.55 | $88.15 | $78.18 | $85.65 | $81.81 | $85.00 |
| Cumulative number of computer based training modules completed (Insurance) | N/A | 1 | 1 | 4 | 5 | 5 |
| Employee satisfaction (Insurance) | N/A | N/A | N/A | 3.5 | 3.7 | 4.0 |
| National Cemetery Administration Performance Measures | ||||||
| Burial | P&F ID Code: 36-0155-0-1-701; 36-0129-0-1-705; 36-8129-0-7-705; 36-0183-0-1-705; 36-0110-0-1-703; 36-0111-0-1-703 | |||||
| Resources | 1997 | 1998 | 1999 | 2000 | 2001 | Strategic Target |
| FTE | 1,283 | 1,328 | 1,357 | 1,406 | 1,453 | |
| Benefits costs ($ in millions) | $113 | $114 | $106 | $126 | $130 | |
| Administrative costs ($ in millions): | ||||||
| Operating costs | $77 | $84 | $92 | $97 | $117 | |
| State cemetery grants | $5 | $6 | $5 | $34 | $25 | |
| Capital construction | $19 | $79 | $21 | $43 | $45 | |
| Performance Measures | ||||||
| Percent of veteran population served by a burial option within a reasonable distance (75 miles) of their residence | 65.7% | 65.5% | 66.8% | 75.1% | 76.2% | 82.0% |
| Number of veterans served by a burial option in a state veterans cemetery (veterans served in thousands) | 2,474 | 2,601 | 2,596 | 2,695 | 2,971 | 3,564 |
| Percent of survey respondents who rate the quality of service provided by the national cemeteries as excellent | 86.0% | 85.0% | 84.0% | 88.0% | 90.0% | 100.0% |
| Cumulative number of kiosks installed at national cemeteries | 2 | 6 | 14 | 24 | 32 | 64 |
| Percent of survey respondents who rate national cemetery appearance as excellent | 78.0% | 77.0% | 79.0% | 82.0% | 88.0% | 100.0% |
| Percent of headstones and markers that are undamaged and correctly inscribed | 95.0% | 94.5% | 94.7% | 96.6% | 97.0% | 98.0% |
| Percent of monuments ordered on-line by other federal and state veterans cemeteries using AMAS-R | N/A | N/A | 65.0% | 75.0% | 80.0% | 95.0% |
| Percent of individual headstone and marker orders transmitted electronically to contractors | 68.0% | 85.0% | 88.0% | 90.0% | 92.0% | 95.0% |
| Percent of Presidential Memorial Certificates that are accurately inscribed | 98.0% | 98.0% | 98.0% | 98.0% | 98.0% | 98.0% |
| Board of Veterans' Appeals Performance Measures | ||||||
| P&F ID Code: 36-0151-0-1-705 | ||||||
| Resources | 1997 | 1998 | 1999 | 2000 | 2001 | Strategic Target |
| FTE | 492 | 483 | 478 | 476 | 500 | |
| Administrative costs ($ in millions) | $36 | $38 | $40 | $41 | $46 | |
| Performance Measures | ||||||
| Percentage of decisions without quality deficiencies (BVA) | N/A | 88.8% | 83.5% | 88.0% | 90.0% | 95.0% |
| Remand rate from CAVC to BVA | 64.4% | 57.7% | 65.0% | 60.0% | 55.0% | 33.0% |
| Appeals resolution time (in days) | 628 | 686 | 745 | 670 | 650 | 365 |
| BVA response time (in days) | 334 | 197 | 195 | 237 | 229 | 175 |
| Appeals decided per FTE | 88.1 | 80.5 | 78.2 | 70.5 | 71.1 | 71.1 |
| Cost per appeals case | $839 | $965 | $1,062 | $1,235 | $1,292 | $1,511 |
| Departmental Management Performance Measures | ||||||
| P&F ID Codes: 36-0151-0-1-705; 36-4539-0-4-705; 36-0110-0-1-703; 36-0111-0-1-703 | ||||||
| Resources | 1997 | 1998 | 1999 | 2000 | 2001 | Strategic Target |
| FTE | 2,170 | 2,216 | 2,483 | 2,660 | 2,906 | |
| Administrative costs ($ in millions) | $281 | $327 | $357 | $377 | $370 | |
| Performance Measures | ||||||
| Cumulative number of program evaluations initiated | N/A | 1 | 4 | 10 | 14 | 30 |
| Number of national standardized contracts for medical and other related products and services | 48 | 99 | 151 | 120 | 120 | 120 |
| Percent increase in purchases made using EDI from FY 1997 baseline | N/A | 16.0% | 48.0% | 50.0% | 50.0% | 100.0% |
| Percent of contract disputes electing ADR | 9.9% | 10.7% | 12.0% | 13.0% | 14.0% | 15.0% |
| Office of Inspector General Performance Measures | ||||||
| P&F ID Code: 36-0170-0-1-705 | ||||||
| Resources | 1997 | 1998 | 1999 | 2000 | 2001 | Strategic Target |
| FTE | 339 | 322 | 342 | 384 | 393 | |
| Administrative costs ($ in millions) | $32 | $33 | $38 | $46 | $49 | |
| Performance Measures | ||||||
| Indictments, convictions and administrative sanctions | 395 | 366 | 696 | 765 | 816 | 1,000 |
| Reports issued | 181 | 171 | 162 | 161 | 173 | 190 |
| Value of monetary benefits ($ in millions) from: | ||||||
| IG investigations | $18 | $17 | $24 | $28 | $29 | $33 |
| IG audit and health care inspection reviews | $104 | $468 | $610 | $615 | $630 | $640 |
| IG contract reviews | $99 | $250 | $47 | $48 | $50 | $65 |
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