|
Fiscal Year 2006 Performance and Accountability Report
Published November 15, 2006
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Table 1
Table 1 - FY 2006 Performance Measures by Strategic Goal and Objective (G=Green; Y=Yellow; R=Red)
| Strategic Goal/Measure (Key Measures in Bold) |
Results |
Target |
Strategic Target |
| FY 2002 |
FY 2003 |
FY 2004 |
FY 2005 |
FY 2006 Result |
FY 2006 Target |
|
** Pending results of the Veterans' Disability Benefits Commission that began work in May 2005 and will conclude its work in October 2007.
|
| Strategic Goal 1: Restore the capability of veterans with disabilities to the greatest extent possible, and improve the quality of their lives and that of their families. |
| Objective 1.1: Maximize the physical, mental, and social functioning of veterans with disabilities and be a leader in providing specialized health care services. |
| Prevention Index II (Special Populations) (through May) |
N/A |
80% |
86% |
87% |
* 86% G |
86% |
86% |
Percent of veterans who were discharged from a Domiciliary Care for Homeless Veterans (DCHV) or Healthcare for Homeless Veterans (HCHV) Community-based Contract Residential Care Program to an independent or a secured institutional living arrangement
(1) This measure should not have been included in the final FY 2006 performance plan (that is, the FY 2007 budget submission).
|
65% |
72% |
79% |
83% |
(1) |
(1) |
(1) |
| Percent of appointments for specialty health care services scheduled within 30 days of desired date for veterans and service members returning from a combat zone with an injury or illness |
N/A |
N/A |
N/A |
N/A |
Baseline |
Baseline |
90% |
|
* These are partial or estimated data; final data will be published in the FY 2008 Congressional Budget and/or the FY 2007 Performance and Accountability Report.
|
| Objective 1.2: Provide timely and accurate decisions on disability compensation claims to improve the economic status and quality of life of service-disabled veterans. |
| National accuracy rate (core rating work) % (Compensation) (through July) |
80% |
86% |
87% |
84% |
* 88% G |
87% |
98% |
| Rating-related compensation actions - average days pending |
179 |
114 |
120 |
122 |
130 G |
150 |
78 |
| Compensation & Pension rating-related actions - average days to process |
223 |
182 |
166 |
167 |
177 G |
185 |
125 |
| Overall satisfaction rate % (Compensation) |
55% |
58% |
59% |
Available 2007 |
TBD |
58% |
90% |
| Non-rating compensation actions - average days to process |
57 |
49 |
50 |
59 |
76 R |
58 |
40 |
| Non-rating compensation actions - average days pending |
93 |
95 |
94 |
98 |
116 R |
95 |
60 |
| National accuracy rate (compensation authorization work) (through July) |
83% |
88% |
90% |
90% |
* 91% Y |
93% |
98% |
| Average number of days to initiate development of remands at the Appeals Management Center (Compensation) |
N/A |
N/A |
N/A |
28 |
32 R |
16 |
15 |
| Percent of veterans in receipt of compensation whose total income exceeds that of like circumstanced veterans |
N/A |
N/A |
N/A |
TBD ** |
TBD ** |
TBD ** |
50% |
| Percent of compensation recipients who were kept informed of the full range of available benefits |
40% |
42% |
43% |
Available 2007 |
TBD |
45% |
60% |
| Percent of compensation recipients who perceive that VA compensation redresses the effect of service-connected disability in diminishing the quality of life |
N/A |
N/A |
N/A |
TBD ** |
TBD ** |
TBD ** |
70% |
| National accuracy rate (fiduciary work) % (Compensation & Pension) (through July) |
84% |
77% |
81% |
85% |
* 83% Y |
90% |
98% |
| Telephone activities - abandoned call rate % (Compensation & Pension) |
9% |
9% |
7% |
8% |
8% Y |
7% |
3% |
| Telephone activities - blocked call rate % (Compensation & Pension) |
7% |
3% |
2% |
3% |
4% Y |
2% |
2% |
| Fiduciary Activities - Initial Appt. & Fiduciary - Beneficiary Exams (percent completed untimely) (Compensation & Pension) |
9% |
11% |
12% |
11% |
9% Y |
8% |
4% |
| Fiduciary Activities - Initial Appt. & Fiduciary - Beneficiary Exams (percent of total pending overdue) (Compensation & Pension) |
16% |
20% |
14% |
12% |
12% G |
12% |
4% |
| Productivity Index (Compensation and Pension) |
N/A |
N/A |
N/A |
N/A |
90% Y |
96% |
100% |
| Deficiency-free decision rate (BVA) |
87.6% |
89.0% |
93.0% |
89.0% |
93.0% G |
92.0% |
95.0% |
| Appeals resolution time (Days) (Joint measure with VBA) (BVA) |
731 |
633 |
529 |
622 |
657 R |
600 |
365 |
| BVA Cycle Time (Days) |
86 |
135 |
98 |
104 |
148 R |
105 |
104 |
| Appeals decided per Veterans Law Judge (BVA) |
321 |
604 |
691 |
621 |
698 G |
625 |
732 |
| Cost per case (BVA) |
$2,702 |
$1,493 |
$1,302 |
$1,453 |
$1,381 G |
$1,552 |
$1,443 |
Table 1 - FY 2006 Performance Measures by Strategic Goal and Objective (G=Green; Y=Yellow; R=Red)
| Strategic Goal/Measure (Key Measures in Bold) |
Results |
Target |
Strategic Target |
| FY 2002 |
FY 2003 |
FY 2004 |
FY 2005 |
FY 2006 Result |
FY 2006 Target |
|
* These are partial or estimated data; final data will be published in the FY 2008 Congressional Budget and/or the FY 2007 Performance and Accountability Report.
** No customer satisfaction survey was performed in 2003 or 2005.
*** VR&E identified a potential weakness in the program because it had only one outcome measure. Therefore, the SEH Rehab. Rate measure was reinstituted. This measure had been used until 2004.
**** These Common Measures are in support of the President's Management Agenda to integrate budget and performance. Targets for these measures are being developed.
|
| Objective 1.3: Provide eligible service-connected disabled veterans with the opportunity to become employable and obtain and maintain employment, while delivering special support to veterans with serious employment handicaps. |
| Rehabilitation rate % (VR&E) |
62% |
59% |
62% |
63% |
73% G |
69% |
70% |
| Speed of entitlement decisions in average days (VR&E) |
65 |
63 |
57 |
62 |
60 Y |
58 |
60 |
| Accuracy of decisions (Services) % (VR&E) |
81% |
82% |
86% |
87% |
82% Y |
90% |
96% |
| Customer satisfaction (Survey) % (VR&E) |
77% |
N/A ** |
79% |
N/A ** |
TBD |
82% |
92% |
| Accuracy of Vocational Rehabilitation program completion decisions % (VR&E) |
81% |
81% |
94% |
97% |
95% Y |
96% |
95% |
| Serious Employment Handicap (SEH) Rehabilitation Rate % (VR&E) *** |
62% |
58% |
N/A |
N/A |
73% G |
65% |
66% |
| Common Measures**** |
| Percent of participants employed first quarter after program exit (VR&E) |
N/A |
N/A |
N/A |
N/A |
TBD |
TBD |
TBD |
| Percent of participants still employed three quarters after program exit (VR&E) |
N/A |
N/A |
N/A |
N/A |
TBD |
TBD |
TBD |
| Percent change in earnings from pre-application to post-program employment (VR&E) |
N/A |
N/A |
N/A |
N/A |
TBD |
TBD |
TBD |
| Average cost of placing participant in employment (VR&E) |
N/A |
N/A |
N/A |
N/A |
TBD |
TBD |
TBD |
Table 1 - FY 2006 Performance Measures by Strategic Goal and Objective (G=Green; Y=Yellow; R=Red)
| Strategic Goal/Measure (Key Measures in Bold) |
Results |
Target |
Strategic Target |
| FY 2002 |
FY 2003 |
FY 2004 |
FY 2005 |
FY 2006 Result |
FY 2006 Target |
|
** Pending results of the Veterans' Disability Benefits Commission that began work in May 2005 and will conclude its work in October 2007.
|
| Objective 1.4: Improve the standard of living and income status of eligible survivors of service-disabled veterans through compensation, education, and insurance benefits. |
| Average days to process - DIC actions (Compensation) |
172 |
153 |
125 |
124 |
136 R |
120 |
90 |
| Percent of DIC recipients above the poverty level (Compensation) |
N/A |
N/A |
99% |
TBD ** |
TBD ** |
TBD ** |
100% |
| Percent of DIC recipients who are satisfied that VA recognized their sacrifice (Compensation) |
N/A |
N/A |
80% |
TBD ** |
TBD ** |
TBD ** |
90% |
Table 1 - FY 2006 Performance Measures by Strategic Goal and Objective (G=Green; Y=Yellow; R=Red)
| Strategic Goal/Measure (Key Measures in Bold) |
Results |
Target |
Strategic Target |
| FY 2002 |
FY 2003 |
FY 2004 |
FY 2005 |
FY 2006 Result |
FY 2006 Target |
|
* These are partial or estimated data; final data will be published in the FY 2008 Congressional Budget and/or the FY 2007 Performance and Accountability Report.
|
| Strategic Goal 2: Ensure a smooth transition for veterans from active military service to civilian life. |
| Objective 2.1: Ease the reentry of new veterans into civilian life by increasing awareness of, access to, and use of VA health care, benefits, and services. |
| Percent of veterans returning from a combat zone who respond "yes completely" to survey questions regarding how well they perceive that their VA provider listened to them and if they had trust and confidence in their VA provider |
N/A |
N/A |
N/A |
N/A |
Baseline |
Baseline |
72% |
| Percent of appointments for primary care scheduled within 30 days of desired date for veterans and service members returning from a combat zone |
N/A |
N/A |
N/A |
N/A |
Baseline |
Baseline |
94% |
Out of all original claims filed within the first year of release from active duty, the percentage filed at a BDD site prior to a service member's discharge (Compensation)
(1) The FY 2006 result is a more accurate depiction of BDD participation as VBA moved to a new automated BDN data collection methodology.
|
N/A |
N/A |
N/A |
55% |
(1) 44% Y |
53% |
65% |
| Number of implementation guides developed for those Consolidated Health Informatics Standards adopted by VA and DoD |
N/A |
N/A |
N/A |
2 |
3 G |
3 |
9 |
Number of inpatient admissions and outpatient visits at Joint Ventures and significant sites (Facilities providing 500 or more outpatient visits and/or admissions per year)
(1) Includes data for outpatient visits only. A way of collecting data on inpatient admissions has not yet been established.
|
N/A |
N/A |
N/A |
N/A |
(1) * 121,229 |
Baseline |
TBD |
|
* These are partial or estimated data; final data will be published in the FY 2008 Congressional Budget and/or the FY 2007 Performance and Accountability Report.
|
| Objective 2.2: Enhance the ability of veterans and servicemembers to achieve educational and career goals by providing timely and accurate decisions on education claims and continuing payments at appropriate levels. |
| Average days to complete original education claims |
34 |
23 |
26 |
33 |
40 R |
27 |
10 |
| Average days to complete supplemental education claims |
16 |
12 |
13 |
19 |
20 R |
13 |
7 |
| Montgomery GI Bill usage rate (%): All program participants (Education) |
56% |
58% |
65% |
67% |
69% G |
67% |
75% |
| Montgomery GI Bill usage rate (%): Veterans who have passed their 10-year eligibility period (Education) |
N/A |
66% |
71% |
70% |
71% Y |
72% |
80% |
Percent of Montgomery GI Bill participants who successfully completed an education or training program
(1) Measure under development
|
N/A |
N/A |
N/A |
N/A |
(1) TBD |
TBD |
TBD |
Percentage of beneficiaries that believe their VA educational assistance has been either very helpful or helpful in the attainment of their educational or vocational goal
(1) Measure under development
|
N/A |
N/A |
N/A |
N/A |
(1) TBD |
TBD |
TBD |
Customer satisfaction-high rating (Education) %
(1) Corrected (2) No customer satisfaction survey was performed in 2005
|
87% |
89% |
(1) 86% |
(2) N/A |
TBD |
87% |
95% |
| Telephone Activities - Blocked call rate (Education) % |
26% |
13% |
20% |
38% |
38% Y |
29% |
10% |
| Telephone Activities - Abandoned call rate (Education) % |
11% |
7% |
10% |
17% |
19% Y |
13% |
5% |
| Payment accuracy rate (Education) % |
93% |
94% |
94% |
96% |
95% G |
95% |
97% |
| Objective 2.3: Improve the ability of veterans to purchase and retain a home by meeting or exceeding lending industry standards for quality, timeliness, and foreclosure avoidance. |
| Foreclosure avoidance through servicing (FATS) ratio % (Housing) |
43% |
45% |
44% |
48% |
54% G |
47% |
47% |
Veterans satisfaction level % (Housing)
(1) No Housing survey was completed in 2004 and 2005.
|
94% |
95% |
(1) N/A |
(1) N/A |
TBD |
96% |
95% |
| Statistical quality index % (Housing) (through August) |
97% |
98% |
98% |
98% |
* 99% G |
97% |
98% |
| Percent of active duty personnel and veterans who could not have purchased a home without VA assistance (Housing) (Measure under development) |
N/A |
N/A |
N/A |
N/A |
TBD |
TBD |
TBD |
Table 1 - FY 2006 Performance Measures by Strategic Goal and Objective (G=Green; Y=Yellow; R=Red)
| Strategic Goal/Measure (Key Measures in Bold) |
Results |
Target |
Strategic Target |
| FY 2002 |
FY 2003 |
FY 2004 |
FY 2005 |
FY 2006 Result |
FY 2006 Target |
| Strategic Goal 3: Honor and serve veterans in life and memorialize them in death for their sacrifices on behalf of the Nation. |
| Objective 3.1: Provide high-quality, reliable, accessible, timely, and efficient health care that maximizes the health and functional status of enrolled veterans, with special focus on veterans with service-connected conditions, those unable to defray the costs, and those statutorily eligible for care. |
| Percent of patients rating VA health care service as very good or excellent: Inpatient (through May) |
70% |
74% |
74% |
77% |
* 78% G |
74% |
74% |
| Percent of patients rating VA health care service as very good or excellent: Outpatient (through May) |
71% |
73% |
72% |
77% |
* 78% G |
73% |
73% |
| Percent of primary care appointments scheduled within 30 days of desired date (through May) |
89% |
93% |
94% |
96% |
* 96% G |
96% |
94% |
Percent of specialty care appointments scheduled within 30 days of desired date
(1) results as of 9/30, (2) reflects cum. for year, (3) henceforth, eight clinical areas now included instead of five (through May)
|
(1) 86% |
(2) 89% |
(3) 93% |
93% |
* 95% G |
93% |
93% |
| Clinical Practice Guidelines Index (through May) |
Baseline |
70% |
77% |
87% |
* 87% G |
77% |
80% |
| Prevention Index II (through May) |
82% |
83% |
88% |
90% |
* 90% G |
88% |
88% |
| Number of patients under non-institutional long-term care as expressed by average daily census |
24,126 |
24,413 |
25,523 |
27,469 |
* 29,496 Y |
32,105 |
49,486 |
| Percent of appointments scheduled within 30 days of desired appointment date (through May) |
N/A |
N/A |
N/A |
93.7% |
* 95% G |
93.7% |
93% |
| Percent of patients who report being seen within 20 minutes of scheduled appointments at VA health care facilities (through May) |
65% |
67% |
69% |
73% |
* 74% G |
68% |
90% |
| Percent of outpatient encounters that have electronic progress notes signed within 2 days (through May) |
N/A |
N/A |
84% |
85% |
* 86% G |
86% |
87% |
| Percent of admission notes by residents that have a note from attending physician within one day of admission: Medicine (through May) |
N/A |
N/A |
N/A |
95% |
* 96% G |
85% |
95% |
| Percent of admission notes by residents that have a note from attending physician within one day of admission: Psychiatry (through May) |
N/A |
N/A |
N/A |
95% |
* 98% G |
85% |
95% |
| Percent of admission notes by residents that have a note from attending physician within one day of admission: Surgery (through May) |
N/A |
N/A |
N/A |
75% |
* 86% G |
85% |
95% |
|
* These are partial or estimated data; final data will be published in the FY 2008 Congressional Budget and/or the FY 2007 Performance and Accountability Report.
|
| Objective 3.2: Provide eligible veterans and their survivors a level of income that raises their standard of living and sense of dignity by processing pension claims in a timely and accurate manner. |
| Non-rating pension actions - average days to process |
65 |
67 |
58 |
68 |
92 R |
66 |
60 |
| National accuracy rate (authorization pension work) % (through July) |
76% |
81% |
84% |
86% |
* 88% G |
88% |
98% |
| Compensation & Pension rating-related actions - average days to process |
223 |
182 |
166 |
167 |
177 G |
185 |
125 |
| National accuracy rate (core rating-related pension work) % (through July) |
80% |
91% |
93% |
90% |
* 90% Y |
93% |
98% |
| Rating-related pension actions - average days pending |
100 |
98 |
77 |
83 |
90 R |
69 |
65 |
| Overall satisfaction rate % (Pension) |
65% |
66% |
66% |
Available 2007 |
TBD |
66% |
90% |
| Non-rating pension actions - average days pending |
90 |
61 |
102 |
111 |
161 R |
73 |
50 |
| Percent of pension recipients who were informed of the full range of available benefits |
38% |
39% |
40% |
Available 2007 |
TBD |
40% |
60% |
| Percent of pension recipients who said their claim determination was very or somewhat fair |
65% |
62% |
64% |
Available 2007 |
TBD |
65% |
75% |
| ** Percent of VA beneficiaries receiving financial assistance for medical expenses (Pension) |
N/A |
N/A |
N/A |
N/A |
TBD |
TBD |
TBD |
| ** Percent of pension recipients who believe that the processing of their claim reflects the courtesy, compassion, and respect due to a veteran |
N/A |
N/A |
N/A |
N/A |
TBD |
TBD |
TBD |
| National accuracy rate (fiduciary work) (%) (Compensation & Pension) (through July) |
84% |
77% |
81% |
85% |
* 83% Y |
90% |
98% |
| Telephone activities - abandoned call rate (Compensation & Pension) |
9% |
9% |
7% |
8% |
8% Y |
7% |
3% |
| Telephone activities - blocked call rate (Compensation & Pension) |
7% |
3% |
2% |
3% |
4% Y |
2% |
2% |
| Fiduciary Activities - Initial Appt. & Fiduciary - Beneficiary exams (percent completed untimely) (Compensation & Pension) |
9% |
11% |
12% |
11% |
9% Y |
8% |
4% |
| Fiduciary Activities - Initial Appt. & Fiduciary - Beneficiary exams (percent of total pending overdue) (Compensation & Pension) |
16% |
20% |
14% |
12% |
12% G |
12% |
4% |
| Productivity Index (Compensation and Pension) |
N/A |
N/A |
N/A |
N/A |
90% Y |
96% |
100% |
|
* These are partial or estimated data; final data will be published in the FY 2008 Congressional Budget and/or the FY 2007 Performance and Accountability Report.
** New measures added during Pensions PART review.
|
| Objective 3.3: Maintain a high level of service to insurance policyholders and their beneficiaries to enhance the financial security of veterans' families. |
| Average number of days to process insurance disbursements (Insurance) |
2.6 |
2.4 |
1.8 |
1.8 |
1.8 G |
2.7 |
2.7 |
| Percent of servicemembers covered by SGLI (Insurance) |
N/A |
N/A |
N/A |
98% |
99% G |
98% |
98% |
| Conversion rate of disabled SGLI members to VGLI (Insurance) |
N/A |
N/A |
N/A |
35% |
41% Y |
53% |
65% |
| Ratio of the multiple of salary that SGLI covers versus the multiple of salary that private sector covers for the average enlisted service member (Insurance) |
N/A |
N/A |
N/A |
1.9 |
1.8 G |
1.8 |
1.0 |
| Ratio of the multiple of salary that SGLI covers versus the multiple of salary that private sector covers for the average officer (Insurance) |
N/A |
N/A |
N/A |
1.0 |
0.9 G |
0.9 |
1.0 |
| Ratio of the multiple of salary that SGLI covers versus the multiple of salary that private sector covers for the average service member (Insurance) |
N/A |
N/A |
N/A |
1.6 |
1.6 G |
1.6 |
1.0 |
| Ratio of SGLI premium rates charged per $1,000 compared to the premium rates charged by other organizations per $1,000 for similar coverage (Insurance) |
N/A |
N/A |
N/A |
1.4 |
1.3 G |
1.0 |
1.0 |
| Ratio of VGLI premium rates charged per $1,000 compared to the premium rates charged by other organizations per $1,000 for similar coverage (Insurance) |
N/A |
N/A |
N/A |
0.9 |
0.9 Y |
1.0 |
1.0 |
| Rate of high veterans' satisfaction ratings on services delivered % (Insurance) |
95% |
95% |
96% |
96% |
96% G |
95% |
95% |
| Rate of low veterans' satisfaction ratings on services delivered % (Insurance) |
3% |
3% |
2% |
2% |
1% G |
2% |
2% |
| Toll-free telephone blockage (busy signals) rate % (Insurance) |
1% |
0% |
1% |
0% |
0% G |
2% |
1% |
| Average caller hold time (caller wait time) in seconds (Insurance) |
18 |
17 |
17 |
11 |
11 G |
20 |
20 |
| Number of disbursements (death claims, loans, and cash surrenders) per FTE (Insurance) |
N/A |
N/A |
N/A |
1,692 |
1,697 G |
1,684 |
TBD |
| Objective 3.4: Ensure that the burial needs of veterans and eligible family members are met. |
| Percent of veterans served by a burial option within a reasonable distance (75 miles) of their residence |
73.9% |
75.2% |
75.3% |
77.1% |
80.2% Y |
81.6% |
90.0% |
| Percent of respondents who rate the quality of service provided by the national cemeteries as excellent |
91% |
94% |
94% |
94% |
94% Y |
96% |
100% |
| Average number of days to process a claim for reimbursement of burial expenses |
48 |
42 |
48 |
57 |
72 R |
48 |
21 |
| National Accuracy Rate for burial claims processed % (through July) |
85% |
92% |
94% |
93% |
* 94% G |
94% |
98% |
| Percent of funeral directors who respond that national cemeteries confirm the scheduling of the committal service within 2 hours |
73% |
73% |
73% |
73% |
74% Y |
76% |
93% |
| Cumulative number of kiosks installed at national and state veterans cemeteries |
42 |
50 |
60 |
69 |
80 G |
76 |
108 |
|
* These are partial or estimated data; final data will be published in the FY 2008 Congressional Budget and/or the FY 2007 Performance and Accountability Report.
|
| Objective 3.5: Provide veterans and their families with timely and accurate symbolic expressions of remembrance. |
| Percent of graves in national cemeteries marked within 60 days of interment |
49% |
72% |
87% |
94% |
95% G |
90% |
90% |
| Percent of applications for headstones and markers for the graves of veterans who are not buried in national cemeteries processed within 20 days |
N/A |
N/A |
N/A |
13% |
62% Y |
70% |
90% |
| Percent of headstones and markers ordered by national cemeteries for which inscription data are accurate and complete |
N/A |
N/A |
98% |
99% |
99% G |
99% |
99% |
| Percent of headstones and markers that are undamaged and correctly inscribed |
96% |
97% |
97% |
96% |
96% Y |
97% |
98% |
Table 1 - FY 2006 Performance Measures by Strategic Goal and Objective (G=Green; Y=Yellow; R=Red)
| Strategic Goal/Measure (Key Measures in Bold) |
Results |
Target |
Strategic Target |
| FY 2002 |
FY 2003 |
FY 2004 |
FY 2005 |
FY 2006 Result |
FY 2006 Target |
| Strategic Goal 4: Contribute to the public health, emergency management, socioeconomic well-being, and history of the Nation. |
| Objective 4.1: Improve the Nation's preparedness for response to war, terrorism, national emergencies, and natural disasters by developing plans and taking actions to ensure continued service to veterans, as well as to support national, state, and local emergency management and homeland security efforts. |
| Percent of Emergency Planners who have completed orientation (OS&P) |
N/A |
N/A |
N/A |
100% |
90% Y |
100% |
100% |
| Percent of Under Secretaries, Assistant Secretaries, and Other Key Officials who self-certify their teams "ready to deploy" to their COOP site (OS&P) |
N/A |
N/A |
N/A |
85% |
85% Y |
100% |
100% |
| Objective 4.2: Advance VA medical research and develop programs that address veterans' needs - with an emphasis on service-connected injuries and illnesses - and contribute to the Nation's knowledge of disease and disability. |
| Number of peer-reviewed publications authored by VA investigators within the fiscal year |
N/A |
N/A |
2,557 |
2,793 |
* 2,897 G |
2,655 |
3,000 |
| Progress towards development of one new treatment for post-traumatic stress disorder (PTSD) (through August) (Five milestones to be achieved over 5 years) |
N/A |
N/A |
33% |
40% |
* 47% Y |
60% |
100% |
| Progress towards development of a standard clinical practice for pressure ulcers (Six milestones to be achieved over 6 years) |
N/A |
N/A |
43% |
52% |
61% Y |
65% |
100% |
|
* These are partial or estimated data; final data will be published in the FY 2008 Congressional Budget and/or the FY 2007 Performance and Accountability Report.
|
| Objective 4.3: Enhance the quality of care to veterans and provide high-quality educational experiences for health profession trainees, created internally in VA and via partnerships with the academic community. |
| Medical residents' and other trainees' scores on a VHA Survey assessing their clinical training experience |
83 |
83 |
84 |
84 |
85 G |
85 |
85 |
| Objective 4.4: Enhance the socioeconomic well-being of veterans, and thereby the Nation and local communities, through veterans benefits; assistance programs for small, disadvantaged, and veteran-owned businesses; and other community initiatives. |
| Attainment of statutory minimum goals for service-disabled veteran-owned small businesses expressed as a percent of total procurement dollars (OSDBU) (through July) (1) Corrected |
0.61% |
0.49% |
1.25% |
(1) 2.15% |
* 3.68% G |
3.00% |
3.00% |
|
* These are partial or estimated data; final data will be published in the FY 2008 Congressional Budget and/or the FY 2007 Performance and Accountability Report.
|
| Objective 4.5: Ensure that national cemeteries are maintained as shrines dedicated to preserving our Nation's history, nurturing patriotism, and honoring the service and sacrifice veterans have made. |
| Percent of respondents who rate national cemetery appearance as excellent |
97% |
97% |
98% |
98% |
97% Y |
99% |
100% |
| Percent of respondents who would recommend the national cemetery to veteran families during their time of need |
98% |
97% |
97% |
98% |
98% Y |
99% |
100% |
| Percent of headstones and/or markers in national cemeteries that are at the proper height and alignment |
N/A |
N/A |
64% |
70% |
67% Y |
72% |
90% |
| Percent of headstones, markers, and niche covers that are clean and free of debris or objectionable accumulations |
N/A |
N/A |
76% |
72% |
77% G |
74% |
90% |
| Percent of gravesites that have grades that are level and blend with adjacent grade levels |
N/A |
N/A |
79% |
84% |
86% G |
84% |
95% |
Table 1 - FY 2006 Performance Measures by Strategic Goal and Objective (G=Green; Y=Yellow; R=Red)
| Strategic Goal/Measure (Key Measures in Bold) |
Results |
Target |
Strategic Target |
| FY 2002 |
FY 2003 |
FY 2004 |
FY 2005 |
FY 2006 Result |
FY 2006 Target |
|
* These are partial or estimated data; final data will be published in the FY 2008 Congressional Budget and/or the FY 2007 Performance and Accountability Report.
(1) VA OIG intends that VA will implement all recommendations. This goal recognizes that some complex implementation actions may go beyond 2010, which is the out-year for OIG's Strategic Plan.
|
| Enabling Goal: Deliver world-class service to veterans and their families through effective communication and management of people, technology, business processes, and financial resources. |
| Objective E-1: Recruit, develop, and retain a competent, committed, and diverse workforce that provides high-quality service to veterans and their families. |
| Percentage of VA employees who are veterans (HR&A) |
N/A |
24% |
26% |
28% |
30.6% G |
30% |
36% |
| Objective E-2: Improve communication with veterans, employees, and stakeholders about VA's mission, goals, and current performance, as well as benefits and services that the Department provides. |
| Percentage of statutory reports that are submitted to Congress within the required timeframe (OCLA) |
59% w/i 45 days |
70% w/i 30 days |
54% w/i 15 days |
21% by due date |
13% by due date R |
35% by due date |
100% |
| Percent of newly elected/appointed state officials briefed within 60 days of taking office regarding VA programs and services (OPIA) |
75% |
80% |
90% |
100% |
100% G |
100% |
100% |
| Objective E-3: Implement a One-VA information technology framework that enables the consolidation of IT solutions and the creation of cross-cutting common services to support the integration of information across business lines and provides secure, consistent, reliable, and accurate information to all interested parties. |
Number of distinct data exchanges between VA and DoD (OI&T)
DMDC is Defense Manpower Data Center
|
N/A |
N/A |
N/A |
N/A |
20 from DMDC to VA; 8 from VA to DMDC G |
20 from DMDC to VA; 10 from VA to DMDC |
1 from DMDC to VA; 1 from VA to DMDC |
| Number of business lines that are able to access a One VA Enterprise Data Service (OI&T) (1) This measure should not have been included in the final FY 2006 performance plan (that is, the FY 2007 budget submission). |
(1) |
(1) |
(1) |
(1) |
(1) |
(1) |
(1) |
| Objective E-4: Improve the overall governance and performance of VA by applying sound business principles; ensuring accountability; employing resources effectively through enhanced capital asset management, acquisition practices, and competitive sourcing; and linking strategic planning to budgeting and performance. |
| Percent of cases using alternate dispute resolution (ADR) techniques (BCA) (1) Corrected |
43% |
20% |
9% |
(1) 6% |
53% G |
15% |
25% |
| Gross Days Revenue Outstanding (GDRO) for third party collections |
N/A |
N/A |
N/A |
Baseline |
|
