|
Fiscal Year 2006 Performance and Accountability Report
Published November 15, 2006
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Table 2
Table 2 - FY 2006 Performance Measures by Program (G=Green; Y=Yellow; R=Red)
| Organization/Program/Measure (Key Measures in Bold) |
Results |
Target |
Strategic Target |
| FY 2002 |
FY 2003 |
FY 2004 |
FY 2005 |
FY 2006 Result |
FY 2006 Target |
|
** Pending results of the Veterans' Disability Benefits Commission that began work in May 2005 and will conclude its work in October 2007.
|
Veterans Health Administration
P&F ID Codes: 36-0152-0-1-703; 36-0160-0-1-703; 36-0162-0-1-703; 36-0181-0-1-703; 36-5358-0-1-703; 36-4014-0-3-705; 36-8180-0-7-705; 36-0165-0-1-703
|
| Medical Care Programs |
| Resources |
| FTE |
183,712 |
186,553 |
194,272 |
197,650 |
197,902 |
|
|
| Total Program Costs ($ in millions) |
$24,368 |
$27,654 |
$30,772 |
$31,668 |
$33,468 |
|
|
| Performance Measures |
| Percent of patients rating VA health care service as very good or excellent: Inpatient (through May) |
70% |
74% |
74% |
77% |
* 78% G |
74% |
74% |
| Percent of patients rating VA health care service as very good or excellent: Outpatient (through May) |
71% |
73% |
72% |
77% |
* 78% G |
73% |
73% |
| Percent of primary care appointments scheduled within 30 days of desired date (through May) |
89% |
93% |
94% |
96% |
* 96% G |
96% |
94% |
| Percent of specialty care appointments scheduled within 30 days of desired date (1) results as of 9/30, (2) reflects cum. for year, (3) henceforth, eight clinical areas now included instead of five (through May) |
(1) 86% |
(2) 89% |
(3) 93% |
93% |
* 95% G |
93% |
93% |
| Clinical Practice Guidelines Index (through May) |
Baseline |
70% |
77% |
87% |
* 87% G |
77% |
80% |
| Prevention Index II (through May) |
82% |
83% |
88% |
90% |
* 90% G |
88% |
88% |
| Percent of appointments scheduled within 30 days of desired appointment date (through May) |
N/A |
N/A |
N/A |
93.7% |
* 95% G |
93.7% |
93% |
| Percent of patients who report being seen within 20 minutes of scheduled appointments at VA health care facilities (through May) |
65% |
67% |
69% |
73% |
* 74% G |
68% |
90% |
| Percent of veterans returning from a combat zone who respond "yes completely" to survey questions regarding how well they perceive that their VA provider listened to them and if they had trust and confidence in their VA provider |
N/A |
N/A |
N/A |
N/A |
Baseline |
Baseline |
72% |
| Percent of outpatient encounters that have electronic progress notes signed within 2 days (through May) |
N/A |
N/A |
84% |
85% |
* 86% G |
86% |
87% |
| Gross Days Revenue Outstanding (GDRO) for third party collections |
N/A |
N/A |
N/A |
Baseline |
54 G |
70 |
60 |
| Dollar value of 1st party and 3rd party collections: 1st Party ($ in millions) |
$486 |
$685 |
$742 |
$772 |
$863 G |
$827 |
$1,019 |
| Dollar value of 1st party and 3rd party collections: 3rd Party ($ in millions) |
$690 |
$804 |
$960 |
$1,056 |
$1,096 Y |
$1,178 |
$1,695 |
Total annual value of joint VA/DoD procurement contracts for high-cost medical equipment
Measure description changed for clarification purposes only
|
N/A |
N/A |
N/A |
Baseline |
$150M G |
$150M |
$200M |
| Number of implementation guides developed for those Consolidated Health Informatics Standards adopted by VA and DoD |
N/A |
N/A |
N/A |
2 |
3 G |
3 |
9 |
| Number of inpatient admissions and outpatient visits at Joint Ventures and significant sites (Facilities providing 500 or more outpatient visits and/or admissions per year) (1) Includes data for outpatient visits only. A way of collecting data on inpatient admissions has not yet been established. |
N/A |
N/A |
N/A |
N/A |
(1) * 121,229 |
Baseline |
TBD |
| Common Measures |
| Obligations per unique patient user (VHA) (1) Corrected |
$4,928 |
$5,202 |
(1) $5,493 |
(1) $5,597 |
* $5,804 G |
$5,880 |
TBD |
| Average number of appointments per year per FTE (VHA) (1) Corrected |
2,719 |
2,856 |
(1) 2,356 |
2,533 |
* 2,644 Y |
2,678 |
TBD |
| Special Emphasis Programs |
| Number of patients under non-institutional long-term care as expressed by average daily census |
24,126 |
24,413 |
25,523 |
27,469 |
* 29,496 Y |
32,105 |
49,486 |
| Prevention Index II (Special Populations) (through May) |
N/A |
80% |
86% |
87% |
* 86% G |
86% |
86% |
| Percent of veterans who were discharged from a Domiciliary Care for Homeless Veterans (DCHV) or Healthcare for Homeless Veterans (HCHV) Community-based Contract Residential Care Program to an independent or a secured institutional living arrangement (1) This measure should not have been included in the final FY 2006 performance plan (that is, the FY 2007 budget submission). |
65% |
72% |
79% |
83% |
(1) |
(1) |
(1) |
| Percent of appointments for specialty health care services scheduled within 30 days of desired date for veterans and service members returning from a combat zone with an injury or illness |
N/A |
N/A |
N/A |
N/A |
Baseline |
Baseline |
90% |
| Percent of appointments for primary care scheduled within 30 days of desired date for veterans and service members returning from a combat zone |
N/A |
N/A |
N/A |
N/A |
Baseline |
Baseline |
94% |
| Medical residents' and other trainees' scores on a VHA Survey assessing their clinical training experience |
83 |
83 |
84 |
84 |
85 G |
85 |
85 |
| Percent of admission notes by residents that have a note from attending physician within one day of admission: Medicine (through May) |
N/A |
N/A |
N/A |
95% |
* 96% G |
85% |
95% |
| Percent of admission notes by residents that have a note from attending physician within one day of admission: Psychiatry (through May) |
N/A |
N/A |
N/A |
95% |
* 98% G |
85% |
95% |
| Percent of admission notes by residents that have a note from attending physician within one day of admission: Surgery (through May) |
N/A |
N/A |
N/A |
75% |
* 86% G |
85% |
95% |
|
P&F ID Codes: 36-0161-0-1-703; 36-4026-0-3-70; 36-0160-0-1-703;
|
| Medical Research |
| Resources |
| FTE |
3,096 |
3,217 |
3,234 |
3,206 |
3,195 |
|
|
| Total Program Costs ($ in Millions) |
$964 |
$1,022 |
$1,067 |
$851 |
$831 |
|
|
| Performance Measures |
| Number of peer-reviewed publications authored by VA investigators within the fiscal year |
N/A |
N/A |
2,557 |
2,793 |
* 2,897 G |
2,655 |
3,000 |
| Progress towards development of one new treatment for post-traumatic stress disorder (PTSD) (through August) (Five milestones to be achieved over 5 years) |
N/A |
N/A |
33% |
40% |
* 47% Y |
60% |
100% |
| Progress towards development of a standard clinical practice for pressure ulcers (Six milestones to be achieved over 6 years) |
N/A |
N/A |
43% |
52% |
61% Y |
65% |
100% |
| Study subject accrual rate for multi-site clinical trials (through August) |
N/A |
N/A |
N/A |
29% |
* 40% G |
32% |
50% |
| * These are partial or estimated data; final data will be published in the FY 2008 Congressional Budget and/or the FY 2007 Performance and Accountability Report. |
Veterans Benefits Administration
P&F ID Codes: 36-0102-0-1-701; 36-0151-0-1-705
|
| Compensation |
| Resources |
| FTE |
7,164 |
7,525 |
7,568 |
7,538 |
7,772 |
|
|
| Total Program Costs ($ in millions) |
$23,056 |
$25,550 |
$27,261 |
$29,601 |
$31,903 |
|
|
| Performance Measures |
| National accuracy rate (core rating work) % (Compensation) (through July) |
80% |
86% |
87% |
84% |
* 88% G |
87% |
98% |
| Compensation & Pension rating-related actions - average days to process |
223 |
182 |
166 |
167 |
177 G |
185 |
125 |
| Rating-related compensation actions - average days pending |
179 |
114 |
120 |
122 |
130 G |
150 |
78 |
| Average days to process - DIC actions (Compensation) |
172 |
153 |
125 |
124 |
136 R |
120 |
90 |
| Overall satisfaction rate % (Compensation) |
55% |
58% |
59% |
Available 2007 |
TBD |
58% |
90% |
| Non-rating compensation actions - average days to process |
57 |
49 |
50 |
59 |
76 R |
58 |
40 |
| Non-rating compensation actions - average days pending |
93 |
95 |
94 |
98 |
116 R |
95 |
60 |
| National accuracy rate (compensation authorization work) (through July) |
83% |
88% |
90% |
90% |
* 91% Y |
93% |
98% |
| Out of all original claims filed within the first year of release from active duty, the percentage filed at a BDD site prior to a service member's discharge (Compensation) (1) The FY 2006 result is a more accurate depiction of BDD participation as VBA moved to a new automated BDN data collection methodology. |
N/A |
N/A |
N/A |
55% |
(1) 44% Y |
53% |
65% |
| Average number of days to initiate development of remands at the Appeals Management Center (Compensation) |
N/A |
N/A |
N/A |
28 |
32 R |
16 |
15 |
| Percent of veterans in receipt of compensation whose total income exceeds that of like circumstanced veterans |
N/A |
N/A |
N/A |
TBD ** |
TBD ** |
TBD ** |
50% |
| Percent of compensation recipients who were kept informed of the full range of available benefits |
40% |
42% |
43% |
Available 2007 |
TBD |
45% |
60% |
| Percent of compensation recipients who perceive that VA compensation redresses the effect of service-connected disability in diminishing the quality of life |
N/A |
N/A |
N/A |
TBD ** |
TBD ** |
TBD ** |
70% |
| Percent of DIC recipients above the poverty level (Compensation) |
N/A |
N/A |
99% |
TBD ** |
TBD ** |
TBD ** |
100% |
| Percent of DIC recipients who are satisfied that VA recognized their sacrifice (Compensation) |
N/A |
N/A |
80% |
TBD ** |
TBD ** |
TBD ** |
90% |
| Productivity Index (Compensation and Pension) |
N/A |
N/A |
N/A |
N/A |
90% Y |
96% |
100% |
| National accuracy rate (fiduciary work) % (Compensation & Pension) (through July) |
84% |
77% |
81% |
85% |
* 83% Y |
90% |
98% |
| Telephone activities - abandoned call rate % (Compensation & Pension) |
9% |
9% |
7% |
8% |
8% Y |
7% |
3% |
| Telephone activities - blocked call rate % (Compensation & Pension) |
7% |
3% |
2% |
3% |
4% Y |
2% |
2% |
| Fiduciary Activities - Initial Appt. & Fiduciary - Beneficiary Exams (percent completed untimely) (Compensation & Pension) |
9% |
11% |
12% |
11% |
9% Y |
8% |
4% |
| Fiduciary Activities - Initial Appt. & Fiduciary - Beneficiary Exams (percent of total pending overdue) (Compensation & Pension) |
16% |
20% |
14% |
12% |
12% G |
12% |
4% |
| Average number of days to process a claim for reimbursement of burial expenses |
48 |
42 |
48 |
57 |
72 R |
48 |
21 |
| National Accuracy Rate for burial claims processed % (through July) |
85% |
92% |
94% |
93% |
* 94% G |
94% |
98% |
Table 2 - FY 2006 Performance Measures by Program (G=Green; Y=Yellow; R=Red)
| Organization/Program/Measure (Key Measures in Bold) |
Results |
Target |
Strategic Target |
| FY 2002 |
FY 2003 |
FY 2004 |
FY 2005 |
FY 2006 Result |
FY 2006 Target |
|
** New measures added during Pensions PART review.
|
|
P&F ID Codes: 36-0151-0-1-705; 36-0200-0-1-701
|
| Pension |
| Resources |
| FTE |
1,791 |
1,827 |
1,535 |
1,540 |
1,495 |
|
|
| Total Program Costs ($ in millions) |
$3,328 |
$3,378 |
$3,495 |
$3,569 |
$3,872 |
|
|
| Performance Measures |
| Non-rating pension actions - average days to process |
65 |
67 |
58 |
68 |
92 R |
66 |
60 |
| National accuracy rate (authorization pension work) % (through July) |
76% |
81% |
84% |
86% |
* 88% G |
88% |
98% |
| Compensation & Pension rating-related actions - average days to process |
223 |
182 |
166 |
167 |
177 G |
185 |
125 |
| National accuracy rate (core rating-related pension work) % (through July) |
80% |
91% |
93% |
90% |
* 90% Y |
93% |
98% |
| Rating-related pension actions - average days pending |
100 |
98 |
77 |
83 |
90 R |
69 |
65 |
| Overall satisfaction rate % (Pension) |
65% |
66% |
66% |
Available 2007 |
TBD |
66% |
90% |
| Non-rating pension actions - average days pending |
90 |
61 |
102 |
111 |
161 R |
73 |
50 |
| Percent of pension recipients who were informed of the full range of available benefits |
38% |
39% |
40% |
Available 2007 |
TBD |
40% |
60% |
| Percent of pension recipients who said their claim determination was very or somewhat fair |
65% |
62% |
64% |
Available 2007 |
TBD |
65% |
75% |
| ** Percent of VA beneficiaries receiving financial assistance for medical expenses (Pension) |
N/A |
N/A |
N/A |
N/A |
TBD |
TBD |
TBD |
| ** Percent of pension recipients who believe that the processing of their claim reflects the courtesy, compassion, and respect due to a veteran |
N/A |
N/A |
N/A |
N/A |
TBD |
TBD |
TBD |
| Productivity Index (Compensation and Pension) |
N/A |
N/A |
N/A |
N/A |
90% Y |
96% |
100% |
| National accuracy rate (fiduciary work) (%) (Compensation & Pension) (through July) |
84% |
77% |
81% |
85% |
* 83% Y |
90% |
98% |
| Telephone activities - abandoned call rate (Compensation & Pension) |
9% |
9% |
7% |
8% |
8% Y |
7% |
3% |
| Telephone activities - blocked call rate (Compensation & Pension) |
7% |
3% |
2% |
3% |
4% Y |
2% |
2% |
| Fiduciary Activities - Initial Appt. & Fiduciary - Beneficiary exams (percent completed untimely) (Compensation & Pension) |
9% |
11% |
12% |
11% |
9% Y |
8% |
4% |
| Fiduciary Activities - Initial Appt. & Fiduciary - Beneficiary exams (percent of total pending overdue) (Compensation & Pension) |
16% |
20% |
14% |
12% |
12% G |
12% |
4% |
The indicators below are the component end-products for the measure on average days to complete rating-related actions. We do not establish separate performance goals for these indicators. For a detailed discussion of rating-related actions timeliness, see the narrative.
| FY 2002 |
FY 2003 |
FY 2004 |
FY 2005 |
FY 2006 |
Claims Completed in FY 2006 |
| Average days to process rating-related actions |
223 |
182 |
166 |
167 |
177 |
774,378 |
| Initial disability compensation |
256 |
207 |
186 |
185 |
196 |
210,662 |
| Initial death compensation/DIC |
172 |
153 |
125 |
124 |
136 |
27,567 |
| Reopened compensation |
242 |
193 |
178 |
179 |
191 |
417,738 |
| Initial disability pension |
123 |
93 |
94 |
98 |
113 |
34,251 |
| Reopened pension |
128 |
101 |
101 |
103 |
120 |
49,222 |
| Reviews, future exams |
127 |
95 |
87 |
95 |
79 |
27,788 |
| Reviews, hospital |
74 |
54 |
54 |
55 |
53 |
7,130 |
Table 2 - FY 2006 Performance Measures by Program (G=Green; Y=Yellow; R=Red)
| Organization/Program/Measure (Key Measures in Bold) |
Results |
Target |
Strategic Target |
| FY 2002 |
FY 2003 |
FY 2004 |
FY 2005 |
FY 2006 Result |
FY 2006 Target |
|
** No customer satisfaction survey was performed in 2003 or 2005.
*** VR&E identified a potential weakness in the program because it had only one outcome measure. Therefore, the SEH Rehab. Rate measure was reinstituted. This measure had been used until 2004.
**** These Common Measures are in support of the President's Management Agenda to integrate budget and performance. Targets for these measures are being developed.
|
|
P&F ID Codes: 36-0137-0-1-702; 36-8133-0-7-702; 36-0151-0-1-705
|
| Education |
| Resources |
| FTE |
864 |
866 |
841 |
852 |
884 |
|
|
| Total Program Costs ($ in millions) |
$1,831 |
$2,189 |
$2,495 |
$2,690 |
$2,838 |
|
|
| Performance Measures |
| Average days to complete original education claims |
34 |
23 |
26 |
33 |
40 R |
27 |
10 |
| Average days to complete supplemental education claims |
16 |
12 |
13 |
19 |
20 R |
13 |
7 |
| Montgomery GI Bill usage rate (%): All program participants (Education) |
56% |
58% |
65% |
67% |
69% G |
67% |
75% |
| Montgomery GI Bill usage rate (%): Veterans who have passed their 10-year eligibility period (Education) |
N/A |
66% |
71% |
70% |
71% Y |
72% |
80% |
| Percent of Montgomery GI Bill participants who successfully completed an education or training program (1) Measure under development |
N/A |
N/A |
N/A |
N/A |
(1) TBD |
TBD |
TBD |
| Percentage of beneficiaries that believe their VA educational assistance has been either very helpful or helpful in the attainment of their educational or vocational goal (1) Measure under development |
N/A |
N/A |
N/A |
N/A |
(1) TBD |
TBD |
TBD |
| Customer satisfaction-high rating (Education) % (1) Corrected (2) No customer satisfaction survey was performed in 2005 |
87% |
89% |
(1) 86% |
(2) N/A |
TBD |
87% |
95% |
| Telephone Activities - Blocked call rate (Education) % |
26% |
13% |
20% |
38% |
38% Y |
29% |
10% |
| Telephone Activities - Abandoned call rate (Education) % |
11% |
7% |
10% |
17% |
19% Y |
13% |
5% |
| Payment accuracy rate (Education) % |
93% |
94% |
94% |
96% |
95% G |
95% |
97% |
|
P&F ID Codes: 36-0135-0-1-702; 36-0151-0-1-705
|
| Vocational Rehabilitation and Employment |
| Resources |
| FTE |
1,057 |
1,091 |
1,105 |
1,112 |
1,125 |
|
|
| Total Program Costs ($ in millions) |
$606 |
$631 |
$676 |
$741 |
$700 |
|
|
| Performance Measures |
| Rehabilitation rate % (VR&E) |
62% |
59% |
62% |
63% |
73% G |
69% |
70% |
| Speed of entitlement decisions in average days (VR&E) |
65 |
63 |
57 |
62 |
60 Y |
58 |
60 |
| Accuracy of decisions (Services) % (VR&E) |
81% |
82% |
86% |
87% |
82% Y |
90% |
96% |
| Customer satisfaction (Survey) % (VR&E) |
77% |
N/A ** |
79% |
N/A ** |
TBD |
82% |
92% |
| Accuracy of Vocational Rehabilitation program completion decisions % (VR&E) |
81% |
81% |
94% |
97% |
95% Y |
96% |
95% |
| Serious Employment Handicap (SEH) Rehabilitation Rate % (VR&E) *** |
62% |
58% |
N/A |
N/A |
73% G |
65% |
66% |
| Common Measures **** |
| Percent of participants employed first quarter after program exit (VR&E) |
N/A |
N/A |
N/A |
N/A |
TBD |
TBD |
TBD |
| Percent of participants still employed three quarters after program exit (VR&E) |
N/A |
N/A |
N/A |
N/A |
TBD |
TBD |
TBD |
| Percent change in earnings from pre-application to post-program employment (VR&E) |
N/A |
N/A |
N/A |
N/A |
TBD |
TBD |
TBD |
| Average cost of placing participant in employment (VR&E) |
N/A |
N/A |
N/A |
N/A |
TBD |
TBD |
TBD |
Table 2 - FY 2006 Performance Measures by Program (G=Green; Y=Yellow; R=Red)
| Organization/Program/Measure (Key Measures in Bold) |
Results |
Target |
Strategic Target |
| FY 2002 |
FY 2003 |
FY 2004 |
FY 2005 |
FY 2006 Result |
FY 2006 Target |
|
P&F ID Codes: 36-1119-0-1-704; 36-4025-0-3-704; 36-4129-0-3-704; 36-4127-0-3-704; 36-0128-0-1-704; 36-4130-0-3-704; 36-0151-0-1-705
|
| Housing |
| Resources |
| FTE |
1,718 |
1,404 |
1,256 |
1,052 |
988 |
|
|
| Total Program Costs ($ in millions) |
$1,017 |
$1,520 |
$393 |
$2,068(a) |
$210(b) |
|
|
| Performance Measures |
| Foreclosure avoidance through servicing (FATS) ratio % (Housing) |
43% |
45% |
44% |
48% |
54% G |
47% |
47% |
| Veterans satisfaction level % (Housing) (1) No Housing survey was completed in 2004 and 2005. |
94% |
95% |
(1) N/A |
(1) N/A |
TBD |
96% |
95% |
| Statistical quality index % (Housing) (through August) |
97% |
98% |
98% |
98% |
* 99% G |
97% |
98% |
| Percent of active duty personnel and veterans who could not have purchased a home without VA assistance (Housing) (Measure under development) |
N/A |
N/A |
N/A |
N/A |
TBD |
TBD |
TBD |
|
(a) Includes $1,886 in one-time re-estimates executed in FY 20005 for prior year loan cohorts. Re-estimation is a mandatory process conducted annually to comply with Credit Reform Act guidelines.
(b) This is the total of administrative costs only. The total benefits program costs are $0. This is due to negative subsidy of the Loan Guaranty program.
|
|
P&F ID Codes: 36-4012-0-3-701; 36-0120-0-1-701; 36-8132-0-7-701; 36-0151-0-1-705; 36-4009-0-3-701; 36-8455-0-8-701; 36-8150-0-7-701; 36-4010-0-3-701
|
| Insurance |
| Resources |
| FTE |
479 |
493 |
490 |
488 |
503 |
|
|
| Total Program Costs ($ in millions) |
$2,749 |
$2,695 |
$2,581 |
$2,537 |
$3,343 |
|
|
| Performance Measures |
| Average number of days to process insurance disbursements (Insurance) |
2.6 |
2.4 |
1.8 |
1.8 |
1.8 G |
2.7 |
2.7 |
| Percent of servicemembers covered by SGLI (Insurance) |
N/A |
N/A |
N/A |
98% |
99% G |
98% |
98% |
| Conversion rate of disabled SGLI members to VGLI (Insurance) |
N/A |
N/A |
N/A |
35% |
41% Y |
53% |
65% |
| Ratio of the multiple of salary that SGLI covers versus the multiple of salary that private sector covers for the average enlisted service member (Insurance) |
N/A |
N/A |
N/A |
1.9 |
1.8 G |
1.8 |
1.0 |
| Ratio of the multiple of salary that SGLI covers versus the multiple of salary that private sector covers for the average officer (Insurance) |
N/A |
N/A |
N/A |
1.0 |
0.9 G |
0.9 |
1.0 |
| Ratio of the multiple of salary that SGLI covers versus the multiple of salary that private sector covers for the average service member (Insurance) |
N/A |
N/A |
N/A |
1.6 |
1.6 G |
1.6 |
1.0 |
| Ratio of SGLI premium rates charged per $1,000 compared to the premium rates charged by other organizations per $1,000 for similar coverage (Insurance) |
N/A |
N/A |
N/A |
1.4 |
1.3 G |
1.0 |
1.0 |
| Ratio of VGLI premium rates charged per $1,000 compared to the premium rates charged by other organizations per $1,000 for similar coverage (Insurance) |
N/A |
N/A |
N/A |
0.9 |
0.9 Y |
1.0 |
1.0 |
| Rate of high veterans' satisfaction ratings on services delivered % (Insurance) |
95% |
95% |
96% |
96% |
96% G |
95% |
95% |
| Rate of low veterans' satisfaction ratings on services delivered % (Insurance) |
3% |
3% |
2% |
2% |
1% G |
2% |
2% |
| Toll-free telephone blockage (busy signals) rate % (Insurance) |
1% |
0% |
1% |
0% |
0% G |
2% |
1% |
| Average caller hold time (caller wait time) in seconds (Insurance) |
18 |
17 |
17 |
11 |
11 G |
20 |
20 |
| Number of disbursements (death claims, loans, and cash surrenders) per FTE (Insurance) |
N/A |
N/A |
N/A |
1,692 |
1,697 G |
1,684 |
TBD |
|
* These are partial or estimated data; final data will be published in the FY 2008 Congressional Budget and/or the FY 2007 Performance and Accountability Report.
|
National Cemetary Administration
P&F ID Codes: 36-0183-0-1-705; 36-0129-0-1-705; 36-0151-0-1-705; 36-5392-0-1-705
|
| Burial Program |
| Resources |
| FTE |
1,454 |
1,476 |
1,492 |
1,523 |
1,566 |
|
|
| Total Program Costs ($ in millions) |
$374 |
$348 |
$406 |
$403 |
$397 |
|
|
| Performance Measures |
| Percent of veterans served by a burial option within a reasonable distance (75 miles) of their residence |
73.9% |
75.2% |
75.3% |
77.1% |
80.2% Y |
81.6% |
90.0% |
| Percent of respondents who rate the quality of service provided by the national cemeteries as excellent |
91% |
94% |
94% |
94% |
94% Y |
96% |
100% |
| Percent of graves in national cemeteries marked within 60 days of interment |
49% |
72% |
87% |
94% |
95% G |
90% |
90% |
| Percent of respondents who rate national cemetery appearance as excellent |
97% |
97% |
98% |
98% |
97% Y |
99% |
100% |
| Percent of funeral directors who respond that national cemeteries confirm the scheduling of the committal service within 2 hours |
73% |
73% |
73% |
73% |
74% Y |
76% |
93% |
| Cumulative number of kiosks installed at national and state veterans cemeteries |
42 |
50 |
60 |
69 |
80 G |
76 |
108 |
| Percent of applications for headstones and markers for the graves of veterans who are not buried in national cemeteries processed within 20 days |
N/A |
N/A |
N/A |
13% |
62% Y |
70% |
90% |
| Percent of headstones and markers ordered by national cemeteries for which inscription data are accurate and complete |
N/A |
|
