William jennings bryan dorn va medical center, columbia, south carolina

Mission, Vision, Core Values, Domains of Value and Planning Strategies

 
MISSION   Honor America's veterans by providing exceptional health care
that improves their health and well-being.
   

VISION  To be a patient-centered integrated health care organization
for veterans providing excellent health care, research, and education;
an organization where people choose to work; an active community
partner; and a back-up for National emergencies.

CORE VALUES

a. TRUST:  Trust means having a high degree of confidence in the honest, integrity, reliability and sincere good intent of those with whom we work, whom we serve, and the system of which we are a part.  Trust is the basis for the caregiver-patient relationship and is fundamental to all that we do in health care.
   
   
   
     
b. RESPECT:  Respect means honoring and holding in high regard the dignity and worth of our patients and their families, our co-workers, and the system of which we are a part.  It means relating to each other and providing services in a manner that demonstrates an understanding of, sensitivity to and concern for each person's individuality and importance.
   
   
   
   
     
c. EXCELLENCE:  Excellence means being exceptionally good and of the highest quality.  It means being the most competent and the finest in everything we do.  It also means continually improving what we do.
   
   
   
     
d. COMPASSION:  Compassion means demonstrating empathy and caring in
all that we say and do in responding to our co-workers,
our patients and their families, and all others with who
we interact.
   
   
   
     
e. COMMITMENT: Commitment means meaningful engagement with coworkers, veterans, and families. It includes a promise to work hard to do all that we can in accordance with the highest principles and ethics governing the conduct of the health care professions and public service.  It is a pledge to assume personal responsibility for our individual and collective actions.
   
   
   
   


DOMAINS OF VALUE

a. Quality:  To put quality first.
     
b. Access: To provide easy access to care, expertise and knowledge.
     
c. Function: To restore, preserve, and improve veterans' function.
     
d. Satisfaction:  To exceed veteran, family, and employee expectations.
     
e. Cost-effectiveness : To optimize resource use to benefit veterans.
     
f. Healthy Communities: To optimize the health of the veterans and the
VA community and to contribute to the
health of the Nation.
   


PLANNING STRATEGIES
 
a.  Continuously improve the quality and safety of health care for veterans,
     particularly in those health issues associated with military service.
b.  Provide timely and appropriate access to health care by implementing
     best practices.
c.  Continuously improve veterans and family satisfaction with VA care by
     promoting patient-centered  care and excellent customer service.
d.  Promote diversity, excellence, and satisfaction in the workforce and
     to foster a culture which encourages innovation.
e.  Promote excellence in business practices through administrative,
     financial, and clinical efficiencies.
f.   Focus research and development on clinical and system
     improvements designed to enhance the health and well-being
     of veterans.
g.  Promote excellence in the education of future health care
     professionals and to enhance VHA partnership with affiliates.
h.  Promote health with VA, local communities, and the Nation
     consistent with the VA's mission.

 

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