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Debt Management Center

Frequently Asked Questions

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  1. Have you received a collection letter from the Department of the Treasury giving you 10 days to make payment in order to avoid further collection action?

  2. Have you received a collection letter or phone call from a private collection agency or law firm regarding your VA debt?

  3. Do you have a question about a VA medical co-payment?

  4. Do you have multiple Post 9/11 G.I. Bill education debts?

  5. Is it possible to make payments on my debt, or set up partial withholding from my benefits in order to repay this debt?

  6. I don’t understand how I was overpaid. Can you send me an audit of my account?

  7. What gives you the authority to take my Social Security benefits?

  8. Why are you taking my Social Security benefits when you could be offsetting my monthly VA benefits?

  9. Can I have the offset from my Social Security benefits reduced?

  10. Can I make payments instead of having my Social Security benefits offset?

  11. Why was my account turned over to the Department of the Treasury?


1.  Have you received a collection letter from the Department of the Treasury giving you 10 days to make payment in order to avoid further collection action?

If Treasury has sent you this letter, sending a payment directly to VA will delay posting of the payment and will not stop Treasury from adding fees to the amount you owe.  Questions regarding Treasury collection should be directed to the telephone number on the Treasury collection letter.

2.  Have you received a collection letter or phone call from a private collection agency or law firm regarding your VA debt?

This means the Department of the Treasury has referred your account for private collection.  Sending payment directly to VA will delay posting of those payments to your account and will not prevent fees from being charged by the collection agencies or law firms.

3.  Do you have a question about a VA medical co-payment?

DMC does not collect nor have information concerning medical billing statements.  Go to Pay.gov if you wish to make a VA medical co-payment.  please call 1-866-400-1238 if you need help completing the co-payment form.

4.  Do you have multiple Post 9/11 G.I. Bill education debts?

If you do, please follow these simple instructions:

If you are paying by mail:  Please send a separate check for each debt and include the payment remittance stub for each payment.  Payment remittance stubs are printed at the bottom of our collection letter.  You should receive a separate letter for each type of debt incurred.  Make sure that you write your file number and deduction code on each check.  The deduction code tells us which debt you are paying (advance payment, housing allowance, tuition and fees, etc.).  File numbers and deduction codes are printed on the left side of the payment remittance stub, and in the upper right of our letters.  If you want to send us one check for multiple debts, please enclose the remittance stub for each debt.  If you do not have the collection letter, send a note listing the debts and the amount you want applied to each one.

If you are paying by plastic card or ACH debit:  Please pay each debt separately at our online payment site.  Anyone receiving monthly compensation, pension, or education benefits should call the Debt Management Center before making an online payment.  We want to be sure you are not overpaying your debt in the event we have offset your other benefits.  Our telephone number is 1-800-827-0648, for international callers 1-612-713-6415.

If you are paying the entire balance of your debt:  Call the Debt Management Center first, to confirm the balance you owe.  Our telephone number is 1-800-827-0648, for international callers 1-612-713-6415.

Following the above advice will help us to apply your payments promptly and help avoid overpaying any amounts you may owe.

Pay Online:  To pay the amount you owe using major credit cards, your debit card or ACH Debit from your bank account.

5.  Is it possible to make payments on my debt, or set up partial withholding from my benefits in order to repay this debt?

Monthly payments or withholdings from benefits can be accepted if they will clear the debt in a reasonable timeframe.  If your proposed repayment plan will take longer than a year to repay your debt, you need to complete and return the Financial Status Report, which was enclosed with your notification letter.

Submit this form along with your proposed repayment plan by mail or fax to:

U.S. Department of Veterans Affairs
Debt Management Center
P.O. Box 11930
St. Paul, MN 55111
1-612-970-5688 (fax)

We will notify you if your plan is acceptable, and when the withholding will start, or when you should begin making your payments.

6.  I don’t understand how I was overpaid. Can you send me an audit of my account?

You can call our toll-free number 1-800-827-0648, or for international callers, 1-612-713-6415 and explain to the operator that you would like an audit for your overpayment.  The audit will also include your repayment options.

7.  What gives you the authority to take my Social Security benefits?

Authority comes from the Debt Collection Act of 1982 and the Debt Collection Improvement Act of 1996.

8.  Why are you taking my Social Security benefits when you could be offsetting my monthly VA benefits?

Your account was sent to the Department of the Treasury for their offset program prior to resumption or initial payment of your monthly VA benefits.  We will not stop offset of other Federal payments you receive now or in the future.  We must utilize a guaranteed source of collection until the debt is paid in full.  If offset of both your VA benefits and Social Security is creating a financial hardship, you may request a reduction in the total amount being withheld.  To do so, complete a Financial Status Report and send it to the Debt Management Center.  Make sure you complete item 24B.

Mail or fax the completed form to:

U.S. Department of Veterans Affairs
Debt Management Center
P.O. Box 11930
St. Paul, MN 55111
FAX:&ndsp; 1-612-970-5688

9.  Can I have the offset from my Social Security benefits reduced?

We will review your account for possible reduction once we receive a completed Financial Status Report.  You must write an amount you want VA to consider for possible offset on the Report.

10.  Can I make payments instead of having my Social Security benefits offset?

The Department of the Treasury will continue to offset a portion of your Social Security payments even if you make voluntary payments directly to VA.  The Government must utilize a guaranteed source of collection if one is available.  However, making voluntary payments could serve to reduce the additional fees you must pay to the Treasury for their collection services.

11.  Why was my account turned over to the Department of the Treasury?

Your account was turned over to the Department of the Treasury because the account was seriously delinquent and you were not responding to our requests for payment.