The Debt Management Center in St. Paul, Minnesota, collects debts resulting from individuals’ participation in VA benefit programs and manages VA’s benefit debt portfolio. The centralized debt collection program for VA has been in existence since 1975, with a primary mission of collecting debts as efficiently and cost-effectively as possible while maintaining compassionate, high-quality service to veterans and their families.
As a leader in the Federal debt management community and a complete accounts receivable resource, the DMC oversees the entire collection process for the Veterans Benefits Administration, employing every collection tool available to Federal agencies. The Veterans Health Administration (VHA) uses the DMC’s administrative offset services to refer delinquent first-party medical debts for internal offset against active VA benefits. VHA also uses DMC services to refer debts to Treasury for offset under the Treasury Offset Program.
As an Enterprise Center of the VA Franchise Fund, the DMC provides its services on a fee-for-service basis and receives no Federally appropriated funding.