United States Department of Veterans Affairs

For Beneficiaries


Meds by Mail Patients - We Need Your Information
Are you a Meds by Mail (MbM) participant? If so, have you updated your information recently? Did you know that MbM requires certain information in order to process and fill your prescription? Without the correct information, your request may not be processed, delaying the receipt of your medication. Each time you submit a prescription to your MbM Servicing Center in Cheyenne, WY or Dublin, GA you should include the following:
  • MbM Order Form (10-0426)
    • Name, address, date of birth (DOB), last four digits of your Social Security number (SSN), and all prescription information.
You can access the Meds by Mail Order Form (10-0426) on our website at Purchased Care Forms or by calling 1-800-733-8387.

Denied Claims
Do you need help to reprocess a denied claim? We have compiled a list of the 10 most common denial codes for claims submitted to CHAMPVA. If you have a CHAMPVA explanation of benefits (EOB) for a denied claim, you can find the denial code at the bottom of the EOB. For additional details on the rejection and instructions to file: Click here to go to the denied claims page.