United States Department of Veterans Affairs

Meds by Mail - West (Cheyenne)

WARNING!
It has recently come to our attention that a person presenting himself as a Meds by Mail employee contacted a beneficiary offering them a $50.00 WalMart gift card for using Meds by Mail. In order to activate and issue the gift card a credit card number was required from the beneficiary. This is a fraudulent solicitor. Please do not give any of your credit card or banking information to any solicitor representing themselves as a Meds by Mail employee and immediately report any correspondence of this nature to your local authorities as well as your local Meds by Mail servicing center. You may contact Meds by Mail West at 1-888-385-0235 from 7:00 a.m. to 5:30 p.m. MST, or Meds by Mail East at 1-866-229-7389 from 8:00 a.m. to 5:30 p.m. EST.

What is Meds by Mail?

Meds by Mail is a voluntary service, which provides a safe, easy and cost-free way for you to receive non-urgent maintenance medications delivered right to your door.

Who Can Help Me With My Questions?

The Pharmacy Servicing Center Will Help You With:

Status of your order
Questions about drug availability
Questions for the pharmacist
Patient Profile updates

Meds by Mail Servicing Center, Cheyenne, WY
Monday - Friday
7 a.m. to 5:30 p.m. (Mountain Time)
1-888-385-0235

The Health Administration Center Will Help You With:

General Information about CHAMPVA
General Information about Meds by Mail
Meds by Mail Order Forms - when you want the forms mailed directly to your home.

Monday - Friday
8:05 a.m. to 7:30 p.m. (Eastern Time)
1-800-733-8387

Inquiry Routing & Information System (IRIS): For specific guidance when using IRIS for your inquiry click here.

Download Meds by Mail Forms

Can I Still Use My Local Pharmacy?

Yes. You should use your local pharmacy for urgent care medications. You can file claims for prescriptions filled at your local pharmacy and be reimbursed up to 75% of the allowable amount. You have the option to use Meds by Mail or your local pharmacy for maintenance medications. The choice is yours.

If I Have Other Health Insurance that has a Pharmacy Benefit, Can I Still Use Meds by Mail?

No. If you have other health insurance that includes a Pharmacy Benefit, you are not eligible to participate in the Meds by Mail program. Please notify the Health Administration Center of any changes in your health insurance coverage. Call 1-800-733-8387.

What Kind Of Medicines Can I Get By Using The Meds By Mail Program?

You can get maintenance medications which are taken for longer periods of time such as blood pressure, heart, arthritis and chronic pain medications.
Meds by Mail can only provide you with CHAMPVA covered pharmacy items. "Over the Counter" items that do not need a prescription are not covered under the Meds by Mail program (exception for insulin and insulin supplies).
Most prescriptions are filled with the generic equivalent. If your doctor wants you to have a brand name medication, call the Pharmacy Servicing Center (1-888-385-0235) first to see if the brand name is available.
If only the generic equivalent is available, and you require brand name medication, have your prescription filled by a local pharmacy.
Certain controlled maintenance medications in Schedule 3, 4, and 5. For example, generic equivalents of Tylenol No. 3, Valium, Klonopin, Vicodin, and many others are available through the Meds by Mail Program. All Schedule 2 narcotic medications such are Percocet, Percodan, Ritalin, and Oxycontin are NOT available and must be filled at your local pharmacy.

How Do I Place An Order?

Have your doctor write a new prescription for at least a 30-day supply or up to a maximum of a 90-day supply plus refills, not to exceed one (1) year.

Send in the original prescription (not a copy) and fill out the Meds by Mail order form completely. Remember to include the patient's Social Security Account number on the form. Be sure the prescription has the doctor's printed name, phone number, and mailing address. Be sure to fill out and mail your patient profile card with your first order. Report any changes to the Pharmacy Servicing Center, 1-888-385-0235.

How Do I Get A Refill?

If you doctor wrote the prescription with refills, there are two easy ways to request your medication. Please allow 5 to 7 days to receive your medication.

Call in your refill request using the 24 hour automated refill phone line at 1-888-370-1699.
*Please make sure to have your Social Security number and prescription numbers available so you can enter them using your telephone key pad.
Mail in the refill slip included with your last mail order delivery to Meds by Mail.
*If you choose this option please mail in your refill slips as soon as you receive your prescription.

How Long Does It Take To Get A Prescription Filled?

Allow 5 to 7 days from the day you mail in your order.

Frequently Asked Questions

Q) I mailed in my prescription about 4 weeks ago, and I have not received them.

A) To check on the status of your prescription, you can call the Meds by Mail Servicing Center, Monday-Friday between 7 a.m. to 5:30 p.m. (Mountain Time), the number is 1-888-385-0235.

You will be asked for either your Social Security Number or the Prescription Number.

Q) My prescriptions were returned to me from the Cheyenne Meds by Mail Servicing Center with a letter saying I was not eligible for the program - what happened to my eligibility? I was eligible last month.

A) Eligibility questions are addressed by the CHAMPVA Center, not the Meds by Mail Office. Please contact the CHAMPVA Center, Monday-Friday 8:05 a.m. to 7:30 p.m. (Eastern Time), the number is 1-800-733-8387. For general questions, contact us via the Inquiry Routing & Information System (IRIS). IRIS is a tool that allows us to communicate in a secure format and will be used instead of our traditional email links. For specific guidance when using IRIS for your inquiry click here.