While administration of the program is centralized to VA's Health Administration Center (HAC) in Denver, Colorado, applications must first be made through the Denver VA regional office. Contact the Denver regional office by calling 1-888-820-1756. Once the Denver VA regional office determines eligibility, spina bifida awardees (or guardians) are automatically contacted by the Health Administration Center and registered for healthcare benefits. Beneficiaries receive detailed program material from HAC specifically addressing covered and noncovered services and supplies, preauthorization requirements, and claim filing instructions.
Once registered, the HAC assumes responsibility for all aspects of the spina bifida healthcare program, including the authorization of benefits and the subsequent processing and payment of claims.