United States Department of Veterans Affairs
 Health Care
VA’s “Wide Path” Out of Homelessness
Veteran (man in cap) (picture of formerly homeless Veteran)
Veteran Vic Modesto, once homeless, now helping the homeless.

There are many roads to homelessness.

But the path back is wide…with a lot of help along the way.

Vic Modesto is a Veteran who has made that trip…the hard way. We’ll tell you his story.

Dr. Keith Harris is a VA clinical psychologist who understands what homeless Vets are going through. He and Vic worked together to get Vic back to his life.

Vic was in the Navy in the late 60s. “I was a screw up. I was so angry most of the time, I never became a good sailor.” After a troubled tour in the Navy, Vic got out, did drugs, knew he needed help and went into rehab for two years.

He then worked ten years as the Director of a 150 bed treatment center in Hawaii. And then another dark chapter in his story began as he again went out using drugs — for 18 more years.

Vic was stoned and wandering for 18 years of good jobs, bad jobs, losing jobs and eventually homelessness and heroin addiction.

Vic encountered a lot of the mental health problems that lead to homelessness. Married, then divorced, he experienced the whole nine yards of street baggage that causes the hopelessness he admits he endured.

“I would get in rehab and then get out and start using and drinking again. I tried the VA but it was not a positive experience back then. And then I found the Palo Alto VA Medical Center. Boy, had they changed.”

Doctor (candid mug shot of man smiling)
Dr. Keith Harris

Dr. Keith Harris, who is the new VA National Director of Clinical Operations, Mental Health Homeless and Residential Rehabilitation Treatment Programs, recognizes the social disconnect in homeless Veterans such as Vic.

He points out that “One of the most serious symptoms of homeless people is the lack of a sense of control. At Palo Alto, we use a phrase to capture our approach to treatment: ‘I create what happens to me.’ We find that this approach helps homeless people move away from a past-focused sense of victimhood to a more active, future-oriented role in molding the conditions of their lives.

“The percentages of homeless Veterans with substance use or psychiatric issues is telling. In the most recent annual report of the Health Care for Homeless Veterans program, which is VA’s outreach and case management program, it reported that 64% had a diagnosis of drug or alcohol dependence.”

“Another 57% had a diagnosis of serious mental illness. Serious mental illness is defined as having a psychiatric diagnosis that falls into one of the following categories: schizophrenia, other psychotic disorder, mood disorders and PTSD.

“It’s also significant that 82% had a diagnosis of either drug or alcohol dependence or serious mental illness.”

(These statistics vary depending on the program reports, as the programs target different issues and acuity levels.)

Given the large majority of homeless Veterans with substance use or psychiatric issues, VA has placed a large emphasis on treating these issues within its homeless programs. Veterans are treated within the homeless programs, and/or referred to specialty care as needed. The majority of Veterans report significant improvement in these areas upon leaving VA homeless programs.

Vic happily remembers Christmas time, 1998, when he finally decided, “I do have a choice. I can face the reasons I am homeless, those reasons I was afraid to deal with. I went to the VA for detox, and I found out that people at the VA were really interested in what happened to me.”

He now works for the VA in a California domiciliary program where he counsels homeless Veterans on how to get off the street, face their problems and make those “scary” choices that open a positive door for their futures. “My dad was a good soldier and my brother was a good sailor. I wasn’t. This is my opportunity to help out those good soldiers who served their country and right now, could use a little help.”

Dr. Harris points out, “When you consider the causes of homelessness, in addition to lack of employment or income, often times you find mental health issues and substance use issues or a combination of both. So in working to help people find housing and jobs, programs to support mental health and substance use treatment work hand in hand.”

Vic says, “We have this saying here: The path is wide. Every Veteran is different. Their problems are different. But the road to recovery is wide, with a lot of different ways to treat a lot of different problems.”

Getting the word out to homeless Veterans is always one of the VA’s top priorities, according to Dr. Harris: “We have a National Call Center where homeless Vets can call for help: 877-424-3838. There is also a 24/7 online chat site.

“We are always trying to find those Veterans who need help. We distribute our contact information to shelters, soup kitchens, libraries, primary care doctors and the outside community.

“I have wanted to do this work since I served my internship in the domiciliary program at the Palo Alto VA Medical Center. I was deeply moved watching these homeless Veterans focus their considerable energy and skill on creating a new life for themselves. Homelessness is a very complex problem but that’s what makes it so rewarding to work with.”

Dr. Harris previously served as the Chief of the Domiciliary and Homeless Programs at the VA Palo Alto Health Care System where Vic changed his life. He directed the full continuum of VA homeless programs and services at Palo Alto, including several nationally-recognized programs. He is a long-time member of the Domiciliary Field Advisory Board and has contributed to many VACO projects.

The Department of Veterans Affairs (VA) is taking decisive action to end Veteran homelessness in five years. All Veterans at risk for homelessness or attempting to exit homelessness must have easy access to programs and services including Prevention, Housing Support, Treatment, Employment and Job Training.

Help is here: Homeless Veterans Website and Mental Health Website — Homelessness