Attention A T users. To access the menus on this page please perform the following steps. 1. Please switch auto forms mode to off. 2. Hit enter to expand a main menu option (Health, Benefits, etc). 3. To enter and activate the submenu links, hit the down arrow. You will now be able to tab or arrow up or down through the submenu options to access/activate the submenu links.

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Veterans Health Administration

VHA Office of the Medical Inspector

What We Do

The OMI addresses health care problems to monitor and improve the quality of care provided by VHA.

Listening To You

If you, or a Veteran you know, has a problem with VHA medical care, phone, email, or write us.

  • Our Hotline Number is 800-634-4782.  We take calls from 7:00 a.m. to 5:00 p.m. ET on weekdays. Our voice mail operates 24/7.
  • Email: OMITriage@va.gov; be advised that personal information like your SSN is not secure on the internet.
  • Fax us at 202-495-6200; to safeguard your personal information, please phone first during business hours so someone can stand by the machine. Your privacy is important to us.
  • Mail us at:
    OMI (10MI)
    810 Vermont Avenue NW
    Washington, DC 20420

What We Need to Know to Help You

To access the correct medical records, we need your name, your SSN (the last four is enough), your date of birth, and the Medical Center you attend.

To reach you, we need your phone number and your preferred address.

Please do not detail your problem on voice mail: we will be in touch with you to get the details, usually within the next business day.