Report Summary

Title: Community Based Outpatient Clinic Reviews Payson and Show Low, AZ; Long Beach (Cabrillo) and Laguna Hills, CA
Report Number: 12-00575-255
Issue Date: 8/27/2012
City/State: Payson, AZ
Show Low, AZ
Long Beach, CA
Laguna Hills, CA
VA Office: Veterans Health Administration (VHA)
Report Author: Office of Healthcare Inspections
Report Type: CBOC Reports
Release Type: Unrestricted
Summary: The VA Office of Inspector General reviewed four Community Based Outpatient Clinics (CBOCs) during the weeks of May 28 and June 11, 2012. CBOCs were reviewed in Veterans Integrated Service Network (VISN) 18 at Payson and Show Low, AZ; and, in VISN 22, at Long Beach and Laguna Hills, CA. The purpose of the review was to assess whether CBOCs are operated in a manner that provides veterans with consistent, safe, high-quality health care. The review covered the following focused topic areas: women’s health, management of diabetes mellitus-lower limb peripheral vascular disease, heart failure follow-up, credentialing and privileging, environment and emergency management, and CBOC contracts. OIG noted opportunities for improvement and made a total of 14 recommendations to the VISN and facility managers.