||Combined Assessment Program Review of the VA Central Western Massachusetts Healthcare System, Leeds, Massachusetts
||Veterans Health Administration (VHA)
||Office of Healthcare Inspections
The purpose of the review was to evaluate selected operations, focusing on patient care administration and quality management (QM). During the review, OIG provided crime awareness briefings to 68 employees. This review focused on seven operational activities. The facility complied with selected standards in the following two activities (1) colorectal cancer screening and (2) environment of care. The facility’s reported accomplishments were a systems redesign effort that included more than 80 projects and resulted in time and money saving solutions and an outreach project that brought more than 300 new enrollees into the facility. OIG made recommendations for improvement in the following five activities: (1) QM, (2) polytrauma, (3) medication management, (4) mental health treatment continuity, and (5) point-of-care testing.