Report Summary

Title: Inspection of Veterans Service Center Cheyenne, Wyoming
Report Number: 12-03477-118
Issue Date: 2/21/2013
City/State: Cheyenne, WY
VA Office: Veterans Benefits Administration (VBA)
Report Author: Office of Audits and Evaluations
Report Type: Benefits Inspection
Release Type: Unrestricted
Summary: OIG conducted this inspection to evaluate how well the Cheyenne Veterans Service Center (VSC) accomplishes the VBA mission. We found VSC staff did not accurately process 20 of the 30 disability claims we reviewed. However, these results do not represent the overall accuracy of disability claims processing at this VSC as we sample selected types of claims at higher risk of processing error. Specifically, 79 percent of the 24 temporary 100 percent disability evaluations we reviewed were inaccurate because staff did not take action to schedule follow-up medical examinations after receiving system-generated reminder notifications. An error in processing one of six TBI claims we reviewed occurred because staff used an insufficient exam report as a basis for the rating decision. Management did not ensure staff accurately completed SAO’s or addressed Gulf War veterans’ entitlement to mental health treatment. VSC staff did provide adequate outreach to homeless veterans.