Report Summary

Title: Inspection of VA Regional Office Boise, Idaho
Report Number: 12-03885-168
Issue Date: 4/29/2013
City/State: Boise, ID
VA Office: Veterans Benefits Administration (VBA)
Report Author: Office of Audits and Evaluations
Report Type: Benefits Inspection
Release Type: Unrestricted
Summary: We evaluated the Boise VARO to see how well it accomplishes this mission. VARO staff did not accurately process 16 (46 percent) of 35 disability claims we reviewed. Specifically, 14 of the 30 temporary 100 percent disability evaluations we reviewed were inaccurate, generally because VARO staff did not establish controls to request future medical reexaminations. VARO performance was generally effective in processing traumatic brain injury claims. Managers did not ensure staff completed Systematic Analyses of Operations or addressed Gulf War veterans’ entitlement to mental health treatment. Boise VARO staff provided adequate outreach to homeless veterans; however, VBA needs a measure to assess its outreach program. The VARO Director concurred with our recommendations.