||Inspection of VA Regional Office Boise, Idaho
||Veterans Benefits Administration (VBA)
||Office of Audits and Evaluations
We evaluated the Boise VARO to see how well it accomplishes this mission. VARO staff did not accurately process 16 (46 percent) of 35 disability claims we reviewed. Specifically, 14 of the 30 temporary 100 percent disability evaluations we reviewed were inaccurate, generally because VARO staff did not establish controls to request future medical reexaminations. VARO performance was generally effective in processing traumatic brain injury claims. Managers did not ensure staff completed Systematic Analyses of Operations or addressed Gulf War veterans’ entitlement to mental health treatment. Boise VARO staff provided adequate outreach to homeless veterans; however, VBA needs a measure to assess its outreach program. The VARO Director concurred with our recommendations.