Report Summary

Title: Community Based Outpatient Clinic Reviews at Amarillo VA Health Care System, Amarillo, TX and Northern Arizona VA Health Care System, Prescott, AZ
Report Number: 13-00026-252
Issue Date: 7/23/2013
City/State: Childress, TX
Clovis, NM
Lubbock, TX
Anthem, AZ
Flagstaff, AZ
Kingman, AZ
Lake Havasu City, AZ
Cottonwood, AZ
VA Office: Veterans Health Administration (VHA)
Report Author: Office of Healthcare Inspections
Report Type: CBOC Reports
Release Type: Unrestricted
Summary: The VA Office of Inspector General reviewed the Amarillo VA Health Care System’s three Community Based Outpatient Clinics (CBOCs) and the Northern Arizona VA Health Care System’s five CBOCs during the week of May 20, 2013. The purpose of the review was to assess whether the CBOCs provide veterans with consistent and safe high-quality health care. The review covered the clinical care components of women’s health cervical cancer screening and tetanus and pneumococcal vaccinations. We also randomly selected the Lubbock CBOC, Lubbock, TX; Bellemont CBOC, Flagstaff, AZ; and Kingman CBOC, Kingman, AZ, for site visits and evaluated credentialing and privileging, environment of care, and emergency management processes. OIG noted opportunities for improvement and made a total of nine recommendations to the Veterans Integrated Service Network (VISN) and facility managers.