Review of Community Based Outpatient Clinics and Other Outpatient Clinics of Central California VA Health Care System, Fresno, California

The VA Office of Inspector General conducted a review of the Central California VA Health Care System’s Community Based Outpatient Clinics (CBOCs) and other outpatient clinics to evaluate for safe, consistent, and high-quality health care. The review evaluated the clinics’ compliance with selected VHA requirements for home telehealth enrollment, outpatient lab results management, and post-traumatic stress disorder care. We also randomly selected the Merced VA Clinic, Merced, CA, as a representative site and evaluated the environment of care on December 1, 2015. OIG noted an opportunity for improvement and made one recommendation in the Outpatient Lab Results Management review.