Review of Community Based Outpatient Clinics and Other Outpatient Clinics of Charlie Norwood VA Medical Center, Augusta, Georgia

The VA Office of Inspector General (OIG) conducted a review of the Charlie Norwood VA Medical Center’s Community Based Outpatient Clinics (CBOCs) and other outpatient clinics to evaluate for safe, consistent, and high-quality health care. The review evaluated the clinics’ compliance with selected VHA requirements for home telehealth enrollment, outpatient lab results management, and post-traumatic stress disorder care. We also randomly selected the Statesboro VA Clinic, Statesboro, GA, as a representative site and evaluated the environment of care on January 28, 2016. OIG noted opportunities for improvement and made eight recommendations in the following focused review areas: Home Telehealth Enrollment, Outpatient Lab Results Management, Post-Traumatic Stress Disorder Care, and Environment of Care.