Review of Community Based Outpatient Clinics and Other Outpatient Clinics of Richard L. Roudebush VA Medical Center, Indianapolis, Indiana

The VA Office of Inspector General (OIG) conducted a review of the Richard L. Roudebush VA Medical Center’s Community Based Outpatient Clinics (CBOCs) and other outpatient clinics to evaluate for safe, consistent, and high-quality health care. The review evaluated the clinics’ compliance with selected VHA requirements for home telehealth enrollment, outpatient lab results management, and post-traumatic stress disorder care. We also randomly selected the Monroe County VA Clinic, Bloomington, IN, as a representative site and evaluated the environment of care on March 8, 2016. OIG noted opportunities for improvement and made eight recommendations in the following focused review areas: Home Telehealth Enrollment, Outpatient Lab Results Management, and Environment of Care.