Products...FEA...SRM...Definitions
FEA Service Component Reference Model (SRM)
The Service Component Reference Model (SRM) is a business-driven, functional framework that classifies Service Components with respect to how they support business and/or performance objectives. It serves to identify and classify Service Components that support federal agencies and their IT investments and assets. The model aids in recommending service capabilities to support the reuse of business components and services across the federal government.
The SRM, constructed hierarchically, is structured across horizontal service areas that, independent of the business functions, can provide a leverage-able foundation for reuse of applications, application capabilities, components, and business services. The three nested services areas are (1) the Service Domain, (2) the Service Type, and (3) the Service Component. Service Domains provide a high-level view of the services and capabilities that support enterprise and organizational processes and applications. Service Types group similar capabilities in support of the domain. Service Components provide specific services required by the business.
The Federal Enterprise Architecture Program Management Office (FEAPMO) developed the SRM in cooperation with the Solution Architect’s Working Group (SAWG), Federal Agencies, the Industry Advisory Council (IAC), and the Architecture and Infrastructure Committee (AIC).
Reference(s):
Customer Services Domain
The Customer Services Domain defines the set of capabilities that are directly related to an internal or external customer, the business’s interaction with the customer, and the customer-driven activities or functions. The Customer Services Domain represents those capabilities and services that are at the front end of a business and interface at varying levels with the customer.
Customer Relationship Management
Capabilities within this Service Type are used to plan, schedule, and control the activities between the customer and the enterprise, both before and after a product or service is offered.
Call Center Management
Handle telephone sales and/or service to the end customer.
Customer Analytics
Allow for the analysis of an organization's customers, as well as the scoring of third-party information as it relates to an organization’s customers.
Sales and Marketing
Facilitate the promotion of a product or service and capture of new business.
Product Management
Facilitate the creation and maintenance of products and services.
Brand Management
Support the application of a trade name to a product or service as well as developing awareness for the name.
Customer / Account Management
Support the retention and delivery of a service or product to an organization's clients.
Contact and Profile Management
Provide a comprehensive view of all customer interactions, including calls, email, correspondence, and meetings; also provides for the maintenance of a customer’s account, business and personal information.
Partner Relationship Management
Provide a framework to promote the effective collaboration between an organization and its business partners, particularly members of the distribution chain (e.g., channel and alliance partners, resellers, agents, brokers, and dealers) and other third parties that support operations and service delivery to an organization’s customers; includes performance evaluation of partners, if necessary.
Customer Feedback
Is used to collect, analyze and handle comments and feedback from an organization's customers.
Surveys
Are used to collect useful information from an organization's customers.
Customer Preferences
Capabilities within this Service Type allow an organization's customers to change a user interface and the way that data is displayed.
Personalization
Change a user interface and how data is displayed.
Subscriptions
Allow a customer to join a forum, listserv, or mailing list.
Alerts and Notifications
Allow a customer to be contacted in relation to a subscription or service of interest.
Customer Initiated Assistance
Capabilities within this Service Type allow customers to proactively seek assistance and service from an organization.
Online Help
Provide an electronic interface to customer assistance.
| Links to Z32 (listed alphabetically) | |
|---|---|
| Name | Description |
| EA40-002 |
Name: Veteran Information System (VIS) Description: A Web-based Uniformed-Service History database - available to all business lines across the VA-Intranet. VIS provides early notification of discharge status on recently discharged veterans. Type: "Business Component" VIS is a Sharable Information Resource (supported by a Web-based Query Tool across the VA Intranet). Origin: VIS is currently funded under the One-VA Registration-Eligibility Program. Status: VIS is a usable production pilot with limited concurrent user capacity. It is transitioning into full production during fourth quarter FY-2005. Availability: Currently available to all VISNS and Regional Offices (with temporary limits on the number of concurrent users). VA-POC: Leslie Douglas-Jones (PM), 202-565-8542, Leslie douglas-jones@mail.va.gov Source: Registration Eligibility Program BY-2006 (Ex-300) Budget Request Information Date: 09/2004 |
Online Tutorials
Provide an electronic interface to educate and assist customers.
Self-Service
Allow an organization's customers to sign up for a particular service at their own initiative.
Reservations / Registration
Allow electronic enrollment and confirmations for Services.
| Links to Z32 (listed alphabetically) | |
|---|---|
| Name | Description |
| EA40-001 |
Name: Veteran Registration Process & Veteran Identification Data Repository Description: A Process for collecting and disseminating sharable veteran registration Information, collected from the veteran - one time - and then usable by all business lines and business locations. Type: "Business Component System" A sharable business process component and sharable information resource component. Origin: Funded under the One-VA Registration Eligibility Program. Status: Development Project Underway & currently being re-baselined to re-define requirements. Availability: Sharable Component will be Available upon Development Project Completion (Approximately 2007). VA-POC: Fran Parker (PM), 202-565-7846, fran.parker@mail.va.gov Source: Registration Eligibility Program BY-2006 (Ex-300) Budget Request Information Date: 09/2004 |
| EA40-003 |
Name: DIMHRS-VA Integration Initiative Description: DIMHRS-VA Integration is an unfunded mandate to assure that the emerging DoD/DIMHRS standard uniformed-service H/R and Payroll system is compatible with the needs of VA for service-history information reporting, and that VA's legacy systems are prepared to receive DIMHRS-formatted data when it becomes available. Type: "Business Component" Information technology data interoperability assurance initiative which applies to all veteran servicing business lines. Origin: Managed through the DoD/VA Benefits Executive Council (BEC) and through the VA/DoD DIMHRS working group. Status: A separately funded program has not been established to support this effort. This initiative is currently in the requirements validation stage. Availability: This initiative will result in specifications for remediating all of VAs legacy systems to accept DoD data in the new DIMHRS format. The initiative will utilize a common data warehouse for all service history data. This approach eliminates the necessity of developing a separate solution for each business line. VA-POC: Tom Lloyd (PM) , 02-273-7004, tom.lloyd@vba.va.gov, or Bonny Miranda (WG Chair), 202-273-7429, Bonnie.miranda@vba.va.gov. Source: BEC and DIMHRS Working Group meeting minutes & briefings (FY 2004/2005). Information Date: 11/2004 |
Multi-Lingual Support
Allow access to data and information in multiple Languages.
Assistance Request
Support the solicitation of support from a customer.
| Links to Z32 (listed alphabetically) | |
|---|---|
| Name | Description |
| EA40-004 |
Name: Veterans Benefits Reference System (VBRS) Description: Provides a Web-accessible Knowledgebase of VA benefit programs and State benefit programs that will be used by all VA contact centers to assure that veterans receive complete and consistent information about benefit programs from all VA sources. Type: "Business Component System" Sharable Information Resource (Web-Accessible Knowledgebase, accessible across the VA Intranet). Origin: VBA-Developed Web-accessible Knowledgebase. VBRS is currently funded through the One-VA Contact Management Program. Status: VBRS is Currently under development. Operational capability can be demonstrated with about 25% content present. Most of the content has been authored and organized; approximately 25% has been converted to HTML Web pages. Availability: Component Available upon Development Project Completion (Approx 2006). VA-POC: Fran Parker (PM), 202-565-7846, fran.parker@mail.va.gov. Source: Contact Management Program BY-2006 (Ex-300) Budget Request. Information Date: 09/2004 |
Scheduling
Define the set of capabilities that support the plan for performing work or service to meet the needs of an organization’s customers.
Process Automation Services Domain
The Process Automation Services Domain defines the set of capabilities that support the automation of process and management activities that assist in effectively managing the business. The Process Automation Services domain represents those services and capabilities that serve to automate and facilitate the processes associated with tracking, monitoring, and maintaining liaison throughout the business cycle of an organization.
Tracking and Workflow
Capabilities within this Service Type are provide automatic monitoring and routing of documents to the users responsible for working on them to support each step of the business cycle.
Process Tracking
Allow the monitoring of activities within the business Cycle.
Case Management
Manage the life cycle of a particular claim or investigation within an organization to include creating, routing, tracing, assignment, and closing of a case as well as collaboration among case handlers.
Conflict Resolution
Support the conclusion of contention or differences within the business cycle.
Routing and Scheduling
Capabilities within this Service Type provide automatic directing, assignment, or allocation of time for a particular action or event.
Inbound Correspondence Management
Manage externally initiated communication between an organization and its stakeholders.
Outbound Correspondence
Manage internally initiated communication between a management organization and its stakeholders.
Business Management Services Domain
The Business Management Services Domain defines the set of capabilities that support the management of business functions and organizational activities that maintain continuity across the business and value-chain participants. The Business Management Services Domain represents those capabilities and services that are necessary for projects, programs, and planning within a business operation to successfully be managed.
Management of Process
Capabilities within this Service Type regulate the activities surrounding the business cycle of an organization.
Change Management
Control the process for updates or modifications to the existing documents, software or business processes of an organization.
Configuration Management
Control the hardware and software environments, as well as documents of an organization.
Requirements Management
Gather, analyze, and fulfill the needs and prerequisites of an organization's efforts.
Program / Project Management
Manage and control a particular effort of an organization
Governance / Policy Management
Influence and determine decisions, actions, business rules, and other matters within an organization.
Quality Management
Help determine the level that a product or service satisfies certain requirements.
Business Rule Management
Manage the enterprise processes that support an organization and its policies.
Risk Management
Support the identification and probabilities or chances of hazards as they relate to a task, decision, or long-term goal; includes risk assessment and risk mitigation.
Organizational Management
Capabilities within this Service Type support both collaboration and communication within an organization.
Workgroup / Groupware
Support multiple users working on related tasks.
Network Management
Monitor and maintain a communications network in order to diagnose problems, gather statistics, and provide general usage.
Investment Management
Capabilities within this Service Type manage the financial assets and capital of an organization.
Strategic Planning & Mgmt
Support the determination of long-term goals and the identification of the best approach for achieving those Goals.
Portfolio Management
Support the administration of a group of investments held by an organization.
Performance Management
Measure the effectiveness of an organization's financial assets and capital.
Supply Chain Management
Capabilities within this Service Type plan, schedule and control a supply chain and the sequence of organizations and functions that mine, make, or assemble materials and products from manufacturer to wholesaler to retailer to consumer.
Procurement
Support the ordering and purchasing of products and services.
Sourcing Management
Support the supply of goods or services as well as the tracking and analysis of costs for these goods.
Inventory Management
Provide for the balancing of customer service levels with inventory investment.
Catalog Management
Support the listing of available products or services that an organization offers.
Ordering / Purchasing
Allow the placement of request for a product.
Invoice / Requisition Tracking and Approval
Support the identification of where a shipment or delivery is within the business cycle.
Storefront / Shopping Cart
Support the online equivalent of the supermarket cart, where orders and merchandise are placed.
Warehouse Management
Provide for the storage and movement of materials within a warehouse, including these processes: material receipt, order picking, packaging, labeling, and shipping.
Returns Management
Collect, analyze and resolve product returns or service cancellations
Logistics and Transportation
Provide for efficient freight and traffic management
Digital Asset Services Domain
The Digital Asset Services Domain defines the set of capabilities that support the generation, management, and distribution of intellectual capital and electronic media across the business and extended enterprise.
Content Management
Capabilities within this Service Type manage the storage, maintenance, and retrieval of documents and information of a system or website.
Content Authoring
Allow for the creation of tutorials, CBT courseware, web sites, CD-ROMs and other interactive programs.
Content Review and Approval
Allow for the approval of interactive programs.
Tagging and Aggregation
Support the identification of specific content within a larger set of content for collection and summarization.
Content Publishing and Delivery
Allow for the propagation of interactive programs.
Syndication Management
Control and regulate an organization's brand.
Document Management
Capabilities within this Service Type control the capture and maintenance of an organization's documents and files.
Document Imaging and OCR
Support the scanning of documents.
Document Referencing
Support the redirection to other documents and information for related content.
Document Revisions
Support the versioning and editing of content and documents.
Library / Storage
Support document and data warehousing and archiving.
Document Review and Approval
Support the editing and commendation of documents before releasing them.
Document Conversion
Support the changing of files from one type of format to another.
Indexing
Support the rapid retrieval of documents through a structured numbering construct.
Classification
Support the categorization of documents.
Knowledge Management
Capabilities within this Service Type identify, gather, and transform documents, reports and other sources into meaningful information.
Information Retrieval
Allow access to data and information for use by an organization and its stakeholders.
Information Mapping / Taxonomy
Support the creation and maintenance of relationships between data entities, naming standards, and categorization.
Information Sharing
Support the use of documents and data in a multi-user environment for use by an organization and its stakeholders.
| Links to Z32 (listed alphabetically) | |
|---|---|
| Name | Description |
| EA40-007 |
Name: Health Data Repository Description: Provides a repository of patient clinical information which has historically resided across numerous platforms. HDR makes this information accessible to clinicians and other personnel in support of patient health care. This resource forms a decision support system that is independent of the information's original location and gathering method. Type: "Business Component System" Sharable Medical Decision Support Information Resource. Origin: Health Data Repository Program – 2006. Status: Phase IV fully deployed into production by August 2005. Availability: Production platform has been established at the Austin Automation Center and is being populated with production data. Interim Messaging Solution scheduled for September 2005 availability. VA-POC: Cynthia Kindred (PM), 801-588-5070, cynthia.kindred2@va.gov Source: Office of Asset Enterprise Management, 5-Year Capital Plan (FY 2005-2010), Chap-8, page 135 Information Date: 02/2005 |
Categorization
Allow classification of data and information into specific layers or types to support an organization.
Knowledge Engineering
Support the translation of knowledge from an expert into the knowledge base of an expert system.
Knowledge Capture
Facilitate collection of data and information.
Knowledge Distribution and Delivery
Support the transfer of knowledge to the end customer.
Smart Documents
Support the interaction of information and process (business logic) rules between users of the document (i.e., the logic and use of the document is embedded within the document itself and is managed within the document parameters).
Records Management
Capabilities within this Service Type store, protect, archive, classify, and retire documents and information.
Record Linking / Association
Support the correlation between logical data and information sets.
Document Classification
Support the categorization of documents and artifacts, both electronic and physical.
| Links to Z32 (listed alphabetically) | |
|---|---|
| Name | Description |
| PMA-Egov-ERM |
Name: Electronic Records Management Initiative (ERM) Description: The initiative will provide the business procedures and tools necessary to manage electronic records and will provide facilities for transfer electronic records to NARA. Type: "Federated Business Component" A sharable business process component and sharable information technology component. Origin: PMA-E-gov initiative, led by National Archive & Records Management Administration (NARA). Status: Component is in the Requirements Determination Stage; an implementation date has not been established. Availability: Sharable Component will be Available upon Development Project Completion (Date Undetermined). VA-POC: Loise Russell, Director, Records Management Service, 202-273-7501. Source: NARA Web-site: http://www.archives.govrecords_management/initiatives/erm_overview.html Information Date: 02/2005 |
Document Retirement
Support the termination or cancellation of documents and artifacts used by an organization and its stakeholders.
| Links to Z32 (listed alphabetically) | |
|---|---|
| Name | Description |
| PMA-Egov-ERM |
Name: Electronic Records Management Initiative (ERM) Description: The initiative will provide the business procedures and tools necessary to manage electronic records and will provide facilities for transfer electronic records to NARA. Type: "Federated Business Component" A sharable business process component and sharable information technology component. Origin: PMA-E-gov initiative, led by National Archive & Records Management Administration (NARA). Status: Component is in the Requirements Determination Stage; an implementation date has not been established. Availability: Sharable Component will be Available upon Development Project Completion (Date Undetermined). VA-POC: Loise Russell, Director, Records Management Service, 202-273-7501. Source: NARA Web-site: http://www.archives.govrecords_management/initiatives/erm_overview.html Information Date: 02/2005 |
Digital Rights Management
Support the claim and ownership of intellectual capital and artifacts belonging to an organization.
| Links to Z32 (listed alphabetically) | |
|---|---|
| Name | Description |
| PMA-Egov-ERM |
Name: Electronic Records Management Initiative (ERM) Description: The initiative will provide the business procedures and tools necessary to manage electronic records and will provide facilities for transfer electronic records to NARA. Type: "Federated Business Component" A sharable business process component and sharable information technology component. Origin: PMA-E-gov initiative, led by National Archive & Records Management Administration (NARA). Status: Component is in the Requirements Determination Stage; an implementation date has not been established. Availability: Sharable Component will be Available upon Development Project Completion (Date Undetermined). VA-POC: Loise Russell, Director, Records Management Service, 202-273-7501. Source: NARA Web-site: http://www.archives.govrecords_management/initiatives/erm_overview.html Information Date: 02/2005 |
Business Analytical Services Domain
The Business Analytical Services Domain defines the set of capabilities supporting the extraction, aggregation, and presentation of information to facilitate decision analysis and business evaluation.
Analysis and Statistics
Capabilities within this Service Type examine business issues, problems, and their solutions.
Mathematical
Support the formulation and mathematical analysis of probabilistic models for random phenomena and the development and investigation of methods and principles for statistical inference.
Structural / Thermal
Support the use of data flow and data modeling diagrams for applying systematic analysis of data.
Radiological
Support the use of radiation and x-ray technologies for analysis and scientific examination.
Forensics
Support the analysis of physical elements using science and technology for investigative and legal purposes.
Visualization
Capabilities within this Service Type convert data into graphical or picture form.
Graphing / Charting
Support the presentation of information in the form of diagrams or tables.
Imagery
Support the creation of film or electronic images from pictures or paper forms.
Multimedia
Support the representation of information in more than one form to include text, audio, graphics, animated graphics and full motion video.
Mapping / Geospatial / Elevation / GPS
Provide for the representation of position information through the use of attributes such as elevation, latitude, and longitude coordinates.
CAD
Support the design of products with computers.
Knowledge Discovery
Capabilities within this Service Type facilitate the identification of useful information from data.
Data Mining
Provide for the efficient discovery of non-obvious, valuable patterns and relationships within a large collection of data.
Modeling
Develop descriptions to adequately explain relevant data for the purpose of prediction, pattern detection, exploration, or general organization of data.
Simulation
Utilize models to mimic real-world processes.
Business Intelligence
Capabilities within this Service Type provide information that pertains to the history, current status, or future projections of an organization.
Demand Forecasting / Mgmt
Facilitate the prediction of sufficient production to meet an organization's sales of a product or service.
Balanced Scorecard
Support the listing and analyzing of both positive and negative impacts associated with a decision.
Decision Support and Planning
Support the analyze information and predict the impact of decisions before they are made.
Reporting
Capabilities within this Service Type organize data into useful information.
Ad Hoc
Support the use of dynamic reports on an as needed basis.
Standardized / Canned
Support the use of pre-conceived or pre-written reports.
OLAP
Support the analysis of information that has been summarized into multidimensional views and hierarchies.
Back Office Services Domain
The Back Office Services Domain defines the set of capabilities that support the management of enterprise planning and transactional-based functions.
Data Management
Capabilities within this Service Type provide for the usage, processing, and general administration of unstructured information.
Data Exchange
Support the interchange of information between multiple systems or applications; includes verification that transmitted data was received unaltered.
Data Mart
Support a subset of a data warehouse for a single department or function within an organization.
Data Warehouse
Support the archiving and storage of large volumes of data.
Meta Data Management
Support the maintenance and administration of data that describes data.
Data Cleansing
Support the removal of incorrect or unnecessary characters and data from a data source.
Extraction and Transformation
Support the manipulation and change of data.
Loading and Archiving
Support the population of a data source with external data.
Data Recovery
Support the restoration and stabilization of data sets to a consistent, desired state.
Data Classification
Allow the classification of data.
Human Resources
Capabilities within this Service Type provide for the recruitment and management of personnel.
Recruiting
Support the identification and hiring of employees for an organization.
Resume Management
Support the maintenance and administration of one's professional or work experience and qualifications.
Career Development and Retention
Support the monitoring of performance as well as the professional growth, advancement, and retention of an organization's employees.
Time Reporting
Support the submission, approval, and adjustment of an employee's hours.
Awards Management
Support the recognition of achievement among employees of an organization.
Benefit Management
Support the enrollment and participation in an organization's compensation and benefits programs.
Retirement Management
Support the payment of benefits to retirees.
Personnel Administration
Support the matching between an organization’s employees and potential opportunities as well as the modification, addition and general upkeep of an organization’s employee-specific information.
Education / Training
Support the active building of employee capacities, to include the range of training from profesional development to general awareness training.
Health and Safety
Support the security and physical well-being of an organization's employees.
Travel Management
Support the transit and mobility of an organization's employees for business purposes.
| Links to Z32 (listed alphabetically) | |
|---|---|
| Name | Description |
| PMA-Egov-E-Travel |
Name: E-Travel Initiative Description: The Initiative will create a common government-wide travel service facility that can provide "end-to-end" travel services ranging from travel planning, to authorizations, to reimbursements. It will be commercially hosted to minimize technology costs. Type: "Business Component System" A sharable business process component and sharable administrative resource component. Origin: PMA-E-gov initiative, a Program managed by the U.S. General Services Administration (GSA). Status: The E-Travel Service (ETS) contract has been awarded and agencies are starting to migrate towards ETS. GSA has published the Federal Travel Regulation amendment requiring the use of ETS by December 2006. Availability: This shareable component is currently available. VA-POC: Timothy Burke (Program Manager) U.S. General Services Administration (GSA), (703) 872-8611, timothy.burke@gsa.gov Source: E-Gov Website: http://www.whitehouse.gov/omb/egov/c-4-6-eTravel.html. Information Date: 05/2005 |
Financial Management
Capabilities within this Service Type provide the accounting practices and procedures that allow for the handling of revenues, funding, and expenditures.
Billing and Accounting
Support the charging, collection and reporting of an organization's accounts.
Credit / Charge
Support the use of credit cards or electronic funds transfers for payment and collection of products or services
Expense Management
Support the management and reimbursement of costs paid by employees or an organization.
| Links to Z32 (listed alphabetically) | |
|---|---|
| Name | Description |
| PMA-Egov-E-Travel |
Name: E-Travel Initiative Description: The Initiative will create a common government-wide travel service facility that can provide "end-to-end" travel services ranging from travel planning, to authorizations, to reimbursements. It will be commercially hosted to minimize technology costs. Type: "Business Component System" A sharable business process component and sharable administrative resource component. Origin: PMA-E-gov initiative, a Program managed by the U.S. General Services Administration (GSA). Status: The E-Travel Service (ETS) contract has been awarded and agencies are starting to migrate towards ETS. GSA has published the Federal Travel Regulation amendment requiring the use of ETS by December 2006. Availability: This shareable component is currently available. VA-POC: Timothy Burke (Program Manager) U.S. General Services Administration (GSA), (703) 872-8611, timothy.burke@gsa.gov Source: E-Gov Website: http://www.whitehouse.gov/omb/egov/c-4-6-eTravel.html. Information Date: 05/2005 |
Payroll
Involve the administration and determination of employee’s compensation.
| Links to Z32 (listed alphabetically) | |
|---|---|
| Name | Description |
| PMA-Egov-E-Payroll |
Name: E-Payroll Initiative Description: The E-Payroll Initiative will standardize and consolidate Government wide Federal civilian payroll services and processes by simplifying and standardizing HR/payroll policies and procedures and better integrating payroll, human resources, and finance functions. Type: "Business Component System" A sharable business process component and sharable administrative and information resource component. Origin: PMA-E-gov initiative, a Program managed by the U.S. Office of Personnel Management (OPM). Status: Consolidation of payroll services has been effected by the selection of four providers to furnish payroll services for the Executive branch. Migration of the 22 non-continuing payroll providers to one of the four, selected e-Payroll Providers is underway. Availability: This shareable component is currently available. The Department of Energy, Nuclear Regulatory Commission, NASA, and other agencies are currently availing of its services. VA-POC: Joe Campbell (Acting Program Manager) Office of Personnel Management (OPM), (202) 606-1534, jxcampbe@opm.gov. Source: E-Gov Website: http://www.whitehouse.gov/omb/egov/c-4-5-ePay.html. Information Date: 05/2005 |
Payment / Settlement
Support the process of accounts payable.
Debt Collection
Support the process of accounts receivable.
Revenue Management
Support the allocation and re-investment of earned net credit or capital within an organization.
Internal Controls
Support the methods and procedures used by the organization to safeguard its assets, produce accurate accounting data and reports, contribute to efficient operations, and encourage staff to adhere to management policies and mission requirements.
Auditing
Support the examination and verification of records for accuracy.
Activity-Based Management
Support a defined, specific set of finance-related tasks for a given objective.
Currency Translation
Support the calculations and difference between multiple mediums of exchange.
Assets / Materials Management
Capabilities within this Service Type support the acquisition, oversight and tracking of an organization's assets.
Property / Asset Management
Support the identification, planning, and allocation of an organization's physical capital and resources.
Asset Cataloging / Identification
Support the listing and specification of available assets.
Asset Transfer, Allocation, and Maintenance
Support the movement, assignment, and replacement of assets.
Facilities Management
Support the construction, management, and maintenance of facilities for an organization.
Computers / Automation Management
Support the identification, upgrade, allocation, and replacement of physical devices, including servers and desktops, used to facilitate production and process-driven activities.
Development and Integration
Capabilities within this Service Type provide communication between hardware/software applications and the activities associated with deployment of software applications.
Legacy Integration
Support the communication between newer generation hardware/software applications and the previous, major generation of hardware/software applications.
Enterprise Application Integration
Support the redesigning of disparate information systems into one system that uses a common set of data structures and rules.
Data Integration
Support the organization of data from separate data sources into a single source using middleware or application integration as well as the modification of system data models to capture new information within a single system.
Instrumentation and Testing
Support the validation of application or system capabilities and requirements.
Software Development
Support the creation of either graphical and process application, or system software.
Human Capital / Workforce Management
Capabilities within this Service Type provide for the planning and supervision of an organization’s personnel.
Resource Planning and Allocation
Support the determination of strategic direction, the identification, and establishment of programs and processes, and the allocation of resources (capital and labor) among those programs and processes.
Skills Management
Support the proficiency of employees in the delivery of an organization's products or services.
Workforce Directory / Locator
Support the listing of employees and their whereabouts.
Team / Org Management
Support the hierarchy structure and identification of employees within the various sub-groups of an organization.
Contingent Workforce Management
Support the continuity of operations for an organization's business through the identification of alternative organization personnel.
Workforce Acquisition / Optimization
Support the hiring and re-structuring of employees and their roles within an organization.
Support Services Domain
The Support Services Domain defines the set of cross-functional capabilities that can be leveraged independent of Service Domain objective and/or mission.
Security Management
Security Management provides capabilities within the Service Type to protect an organization’s information and information systems.
Identification and Authentication
Identification and Authentication supports obtaining information about those parties attempting to log on to a system or application for security purposes and the validation of those users.
| Links to Z32 (listed alphabetically) | |
|---|---|
| Name | Description |
| EA40-005 |
Name: Authentication & Authorization Infrastructure Program (AAIP) Description: Provides encrypted computer access controls to assure the integrity of any electronic file or document transmitted or stored anywhere across VA. Type: "Business Component System" Sharable Information Resource Facility. Origin: Enterprise Cyber Security Program (ECSP) – 2006. Status: Production Pilot migrating to full deployment by January 2006. Availability: Component Available upon Development Project Completion. VA-POC: Fred Cato (PM), 202-273-xxxx, fred.cato@mail.va.gov Source: Office of Asset Enterprise Management, 5-Year Capital Plan (FY 2005-2010), Chapter 8, page 129. Information Date: 02/2005 |
Access Control
Access Control supports the management of permissions for logging onto a computer, application, service, or network; includes user management and role/privilege management.
Cryptography
Cryptography supports the use and management of ciphers, including encryption and decryption processes, to ensure confidentiality and integrity of data.
Digital Signature Management
Digital Signature Management supports the use and management of electronic signatures to support authentication and data integrity; includes public key infrastructure (PKI).
Intrusion Prevention
Intrusion Prevention includes penetration testing and other measures to prevent unauthorized access to a government information system.
Intrusion Detection
Intrusion Detection supports the detection of unauthorized access to a government information system.
Incident Response
Provide active response and remediation to a security incident that has allowed unauthorized access to a government information system.
Audit Trail Capture and Analysis
Audit Trail Capture and Analysis supports the identification and monitoring of activities within an application, system, or network.
Certification and Accreditation
Certification and Accreditation supports the certification and accreditation (C&A) of federal information systems, as described in NIST SP800-37.
FISMA Management and Reporting
FISMA Management and Reporting supports the management and reporting of compliance with the Federal Information Security Management Act of 2002.
Virus Protection
Virus Protection provides anti-virus services to prevent, detect, and remediate infection of government computing assets.
Collaboration
Capabilities within this Service Type allow for the concurrent, simultaneous communication and sharing of content, schedules, messages, and ideas within an organization.
Support the transmission of memos and messages over a network.
Threaded Discussions
Support the running log of remarks and opinions about a given topic or subject.
Document Library
Support the grouping and archiving of files and records on a server.
Shared Calendaring
Allow an entire team as well as individuals to view, add, and modify each other’s schedules, meetings, and activities.
Task Management
Support a specific undertaking or function assigned to an employee.
Search
Capabilities within this Service Type provide for the probing and lookup of specific data from a data source.
Query
Support retrieval of records that satisfy specific query selection criteria.
Precision / Recall Ranking
Support selection and retrieval of records ranked to optimize precision against recall.
Classification
Support selection and retrieval of records organized by shared characteristics in content or context.
Pattern Matching
Support retrieval of records generated from a data source by imputing characteristics based on patterns in the content or context.
Communication
Capabilities within this Service Type transmit data, messages, and information in multiple formats and protocols.
Real Time / Chat
Support the conferencing capability between two or more users on a local area network or the internet.
Instant Messaging
Support keyboard conferencing over a Local Area Network or the internet between two or more people.
Audio Conferencing
Support audio communications sessions among people who are geographically dispersed.
Video Conferencing
Support video communications sessions among people who are geographically dispersed.
Event / News Management
Monitor servers, workstations, and network devices for routine and non-routine events.
Community Management
Support the administration of online groups that share common interests.
| Links to Z32 (listed alphabetically) | |
|---|---|
| Name | Description |
| EA40-006 |
Name: Telecommunications Modernization Project (TMP) Description: Provides centrally managed, interoperable Wide Area Network services across all VA user communities and IT resource facilities. Type: "Business Component" Sharable Information Resource Facility. Origin: One-VA Telecommunications modernization program (TMP) – 2006. Status: Phase IV fully deployed into production. Availability: All major facilities currently available within the pilot-domain. All facilities will be available by January 2006 VA-POC: Ray Poore (PM), 202-273-6520, ray.poore@mail.va.gov Source: Office of Asset Enterprise Management, 5-Year Capital Plan (FY 2005-2010), Chapter 8, page 129. Information Date: 02/2005 |
Computer / Telephony Integration
Support the connectivity between server hardware, software and telecommunications equipment into a single logical system.
Voice Communications
Provide telephony or other voice communications.
Systems Management
Capabilities within this Service Type support the administration and upkeep of an organization’s technology assets, including the hardware, software, infrastructure, licenses, and components that comprise those assets.
License Management
Support the purchase, upgrade, and tracking of legal usage contracts for system software and applications.
Remote Systems Control
Support the monitoring, administration and usage of applications and enterprise systems from locations outside of the immediate system environment.
System Resource Monitoring
Support the balance and allocation of memory, usage, disk space, and performance on computers and their applications.
Software Distribution
Support the propagation, installation, and upgrade of written computer programs, applications, and components.
Issue Tracking
Receive and track user-reported issues and problems in using IT systems, including help desk calls.
Forms Management
Capabilities within this Service Type support the creation, modification, and usage of physical or electronic documents used to capture information within the business cycle.
Forms Creation
Support the design and generation of electronic or physical forms and templates for use within the business cycle by an organization and its stakeholders.
Forms Modification
Support the maintenance of electronic or physical forms, templates and their respective elements and fields.