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Office of Public and Intergovernmental Affairs

Claims Inventory

VA's goal is to process all disability claims within 125 days, at a 98 percent accuracy level, and eliminate the claims backlog in 2015. We have made great strides, but we realize much work remains to be done; too many Veterans still wait too long. That's unacceptable, and that is why VA has begun implementing a paperless, digital disability claims system– a lasting solution that will transform how we operate and eliminate the claims backlog to more efficiently and better support the needs of Veterans, Servicemembers, their families and survivors.

Claims Transformation Quick Facts

  • Every year since 2009, VA has completed a record breaking 1 million claims representing over $59 billion in payments to Veterans and their families. VA is building a strong foundation for a paperless, digital disability claims system
    • By the end of 2012, this technology had already been deployed to 18 Regional Office locations. It will reach all 56 VA Regional Offices by the end of 2013.
    • In pilot programs, the new system has cut the time to process claims nearly in half.

Media Center

From our VAntage Point


In the News


Press Release

  • VA Completes Over 1 Million Compensation Claims in 2012VA announced that the Veterans Benefits Administration (VBA), which oversees the delivery of disability compensation and other benefits to the nation's Veterans, processed over one million disability claims during fiscal year 2012, marking the third year in row VBA claims processors have exceeded the one million mark.
  • VA, Veteran Representatives Partner in Fully Developed Claims Process – VA hosted an event July 31 for 10 Veterans Service Organizations (VSO) to collaborate in VA's effort to eliminate the claims backlog.
  • Processing of Retroactive Agent Orange Claims Nearly Complete – VA announced that nearly 230,000 claims have already been processed for the three newest Agent-Orange related conditions through June 2012, including over 150,000 claims required to be adjudicated under the order of the U.S. District Court for the Northern District of California in Nehmer v. U.S. Department of Veterans Affairs. The near completion of these complex Nehmer claims enables VA to redirect 1,200 employees who were dedicated to reviewing the Agent Orange cases toward addressing the current backlog of disability claims.

 


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