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Office of Public and Intergovernmental Affairs


VA Meets With Healthcare Industry to Discuss Best Scheduling Practices

June 10, 2014

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WASHINGTON – Acting Secretary of Veterans Affairs Sloan Gibson today announced that the Department of Veterans Affairs (VA) will meet with private healthcare industry leaders to discuss best practices and policies for scheduling patients.

“Our top priority is to get our Veterans off wait lists and into clinics,” said Acting Secretary Gibson. “We need to continue to examine the best practices of healthcare systems across the country to find immediate solutions for timely delivery of quality healthcare. VA must be at the forefront of access and innovation. Our Veterans deserve nothing less.”

Today, VA officials will meet on state-of-the-art health care access with industry leaders including Kaiser Permanente, Gartner and Mayo Clinic. Discussions will focus on improving Veteran access to quality healthcare and innovating measurement approaches to gauge short- and long-term access to care. Topics will also include recommended strategies and tools to help managers and providers best serve Veterans and provide a consistent patient experience.

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