November 21, 2014, 11:43:00 AM
FOR IMMEDIATE RELEASE
November 21, 2014
VA to Accept Proposals for New Scheduling System
New system will replace 30-year-old legacy scheduling system
WASHINGTON – As part of The Department of Veterans Affairs’ (VA) ongoing effort to improve Veterans’ access to healthcare, VA announced it has issued a Request for Proposal (RFP) for a new Medical Appointment Scheduling System (MASS).. The new MASS technology will help improve access to care for Veterans by providing schedulers with state-of-the-art, management-based scheduling software.
“When it comes to the care of our Veterans, we want the best technology the American marketplace can provide,” said VA Secretary Robert McDonald. “A new and innovative scheduling system is an essential tool we must have in place to enable us to provide our Veterans with timely and high quality health care.”
The new system will replace a legacy scheduling system that has been in use at VA since 1985. VA’s acquisition approach for the new scheduling solution remains full and open; any qualified vendor may compete. Potential bidders are not required to have prior experience working with VA. Proposals are due on January 9, 2015.
VA released a draft “Performance Work Statement” to maximize industry and stakeholder input. The feedback received from industry has been used to refine the requirements included in the final RFP.
“We are seeking vendors who will work closely with us and can meet our timeline,” said VA Chief Information Officer Stephen Warren. “We are dedicated to finding the right partner to help us create and implement our modern scheduling system.”
The RFP requires industry to demonstrate technical capabilities via two methods; submission of a written proposal and participation in a structured product demonstration to evaluators (which include VA scheduling staff). VA expects to award the contract by the spring of 2015. The selected bidder will be tasked to provide a system that focuses on an achievable schedule to deliver core capabilities to all VA medical facilities within the first two years of the contract. Remaining capabilities will be implemented nationally in a series of incremental enhancements throughout the contract period of performance. In addition to industry and stakeholder engagement, VA officials also worked with Veteran Service Organizations and the Northern Virginia Technology Council to better understand the needs of Veterans and incorporated the group’s feedback in the design of the RFP.
To improve services to Veterans, VA also made several near-term modifications to its current system:
Other accomplishments of note to improve Veterans access to care include:
Information about the RFP may be found at http://go.usa.gov/sVDP. The RFP number is VA118-15-R-0715.
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