Accelerates Enrollment of Combat Veterans; All Veterans to Get Option on July 5, 2016
WASHINGTON – The Department of Veterans Affairs (VA) announced today that it has amended its enrollment regulations to allow Veterans to complete applications for enrollment in VA health care by telephone without the need for a signed paper application. The change is effective immediately for Combat Veterans and will be effective July 5, 2016, for all Veterans.
This phased implementation accelerates VA’s effort to enroll all Combat Veterans with pending applications as part of its ongoing Veterans Enrollment Rework Project. The VA is working to complete the review and rework of all pending health enrollment records for living and deceased Veterans this summer. Veterans can view the amended regulation on the Federal Register website here.
“This improvement to our Veterans’ experience is one we can implement now, and it’s the right thing to do for Veterans,” said VA Deputy Secretary Sloan D. Gibson, “Enrolling all 31,000 Combat Veterans with pending applications is the top priority in our effort to fix our enrollment system. Our analysis of our current application process convinced me we could enroll Veterans more quickly using this method, particularly Combat Veterans and those who are transitioning from active duty to Veteran status,” Gibson said.
By adding this telephone application option to VA’s regulations, VA will now offer three ways to enroll. This change provides Veterans an even more convenient way to apply for enrollment, in addition to the paper VA Form 10-10 EZ and online enrollment application process. With publication in the Federal Register today, Combat Veterans may now apply by phone. All other Veterans may apply by phone starting on July 5, 2016.
When Veterans choose to enroll, VA offers an enhancement to their enrollment experience through “Welcome to VA” (W2VA). Veterans enrolled since July 1, 2015 have received a personal introduction to VA health care services, programs and resources to help them become more familiar with VA’s services. In addition, VA sends each new enrollee an introductory letter and personalized handbook in the mail. W2VA enhances communication by reaching out to newly enrolled Veterans through personal phone calls upon enrollment, providing assistance with health care inquiries and assisting with their initial appointment at their preferred VA healthcare facility.
For more information, Veterans can contact the Health Eligibility Center Enrollment and Eligibility Division toll free at 1-855-488-8440.
###
Reporters and media outlets with questions or comments should contact the Office of Media Relations at vapublicaffairs@va.gov
Veterans with questions about their health care and benefits (including GI Bill). Questions, updates and documents can be submitted online.
Veterans can also use our chatbot to get information about VA benefits and services. The chatbot won’t connect you with a person, but it can show you where to go on VA.gov to find answers to some common questions.
Subscribe today to receive these news releases in your inbox.
More from the Press Room
News Releases
The Department of Veterans Affairs announced that Veteran trust in VA outpatient care has increased to 91.8% — up from 85.6% in 2018 (the first year since VA began conducting this survey).Veteran trust has increased during each of the past six years.
News Releases
The Department of Veterans Affairs will launch the Veterans Affairs Servicing Purchase (VASP) program, May 31 — to help more than 40,000 Veterans experiencing severe financial hardship avoid foreclosure and stay in their homes.
News Releases
The Department of Veterans Affairs has enrolled 401,006 Veterans in VA health care over the past 365 days — 30% more than the 307,831 it enrolled the previous year. This is the most yearly enrollees in at least the past five years at VA, and nearly a 50% increase over pandemic-level enrollment in 2020.
