Chairman Edwards, many thanks for your longstanding support of Veterans over many years, and for inviting me to be here today for this announcement about the Pharmacy Customer Care Center you helped us stand up.
It’s great to be back in Texas. Some of my most rewarding years in the Army were spent here.
President Obama has charged me with transforming VA into a high-performing 21st century organization—one that serves Veterans by increasing access to services and benefits they have earned, by providing them the highest quality of healthcare available, and by controlling costs for them to the best of my abilities. Doing so will make VA a model of governance for others in government. It will be a different organization from the one that exists today.
Five years from now, we want to be the provider of choice for Veterans—in insurance, in healthcare, in education, in home loans, in counseling, and in employment.
To achieve that kind of regard from Veterans, we must make it easier for them to understand their entitlements and then make it much simpler for them to access their benefits.
The National Pharmacy Customer Care Center is a piece of this new effort. The new center will be there to answer questions from Veterans about their prescriptions and work with VA facilities so that our practitioners can address critical issues promptly and safely. It will also free up pharmacy staff at our medical centers and outpatient clinics to concentrate on their primary responsibilities—safely dispensing medicine to patients. Veterans will be able to call Waco, instead of trying to get answers from their local pharmacy.
This new contact center is just the latest of new VA projects serving Central Texas:
More must be done to earn a "provider of choice" reputation amongst Veterans. Thanks to Chairman Edwards, we’re a lot closer to that objective here in Central Texas. That’s why I’m happy to be here to help make this announcement, which is good for Waco, good for VA, and, most of all, good for Veterans. Thank you.