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Office of Resolution Management (ORM)

Contact Us

ContactPhone Number
     Budget Office
(202) 461-4003
     Human Resources 
(202) 461-0280
Business Operations Director (202) 461-0280
     Policy & Compliance (202) 461-0200
     Employee Development and Training (727) 540-3953
     Quality and Performance (202) 461-0212
     Infrastructure and Maintenance/Technology Development and Management (202) 461-0293


District One Director 


(202) 461-0129

    Alternative Dispute Resolution Services (202) 461-0291
    Resolution Support Center (1-888) 566-3982
    Mid-Atlantic Operations (08D) (202) 632-9599
    Southeastern Operations Bay (08J)   
      St. Petersburg Field Office (727) 540-3971
      Lake City Campus  


District Two Director (Acting)


(202) 461-4059

    Northeastern Operations (08E)  
      Lyons Field Office (908) 604-5349
      Bedford Campus  
      Cleveland Campus (216) 791-2300 x5518
      Murfreesboro Campus  
      New York Campus  
    Great Lakes Operations (08O)  
      Hines Field Office (708) 202-7072


District Three Director


(713) 794-7888

    Central Plains Operations (08N)  
      Houston Field Office  (713) 794-7756
      Leavenworth Campus  
      Little Rock Campus  


   Western Operations (08H)

      Los Angeles Field Office (310) 268-3586
      Palo Alto Campus  
      Sepulveda Campus  
      Vancouver Campus  


VA Facility Locations

  • You can contact the Office of Resolution Management toll-free on 1-888-RES-EEO1 (1-888-737-3361) or via TTY/TDD 1-888-626-9008