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Office of Resolution Management (ORM)

Contact Us

ContactPhone Number
Management Operations Director (202) 461-0274
     Budget Office
(202) 461-4003
     Human Resources 
(202) 461-0280
     Employee Development and Training (727) 540-3953
Business Operations Director (202) 461-0280
     Policy & Compliance (202) 461-0200
     Quality and Performance (202) 461-0212
     Technology Development and Management (202) 461-0293


Regional Director One


(202) 461-0129

    Alternative Dispute Resolution Services

(202) 461-0291

    North Atlantic District (Washington, DC) (202) 632-9599
    Southeast District (St. Petersburg, FL)  (727) 540-3971 
      Lake City Campus  


Regional Director Two


(202) 461-4059

    Resolution Support Center (1-888) 566-3982
    North Atlantic District (Lyons, NJ) (908) 604-5349 
      Bedford Campus  
      Cleveland Campus (216) 791-2300 x5518
      Murfreesboro Campus  
      New York Campus  
   Midwest Disctict (Hines, IL) (708) 202-7072


Regional Director Three


(713) 794-7888

    Continental District (Houston, TX) (713) 794-7756
      Leavenworth Campus  
      Little Rock Campus  


   Pacific District (Los Angeles, CA) 


(310) 268-3586

      Palo Alto Campus  
      Sepulveda Campus  
      Vancouver Campus  


VA Facility Locations

  • You can contact the Office of Resolution Management toll-free on 1-888-RES-EEO1 (1-888-737-3361) or via TTY/TDD 1-888-626-9008

(July 2015)