United States Department of Veterans Affairs
United States Department of Veterans Affairs

Office of Resolution Management

CHIEF OPERATING OFFICER

Chief Operating Officer (08C)

Department of Veterans Affairs, Office of Resolution Management (08C)
810 Vermont Avenue, NW, Washington, DC 20420

FED EX Address: 1575 I Street, 10th Floor, Washington, DC 20005
Fax Number: (202) 501-2811
Conference Room Number: (202) 501-2951

CHIEF OPERATING OFFICER (08C)
Rosa Franco (202) 501-2900/2902

EXECUTIVE ASSISTANT

           Alison Mangels

(202) 501-2900

DATA MANAGEMENT SPECIALISTS

           Jennifer Hawrylciw

(202) 501-2814

           Ronnica (Ronnie) A. Snowden

(202) 501-2784

ADMINISTRATIVE ASSISTANT

           Lakiaha (Marie) Haskins

 (202) 501-2900

EEO SPECIALIST
Office of Resolution Management: 2002 Holcombe Blvd., Building 110, Houston, TX 77030

Fax Number: (713) 794-7430

           Paul Crain

(713) 794-8086

SENIOR INTAKE SPECIALIST
Office of Resolution Management: 4951 Arroyo Road, Bldg. 88, Room 233A, Livermore, CA 94550

Fax Number: (925) 499-6460

           Michelle McNeill

(925) 449-6426

SENIOR EEO INVESTIGATOR
Office of Resolution Management: 7180 Highland Drive, ORM (003RH) Bldg 12B, Pittsburgh, PA 15206

Fax Number: (412) 365-5739

           Daniel Spilsbury

(412) 365-5739

SENIOR EEO COUNSELOR
Office of Resolution Management: 2200 Fort Roots Drive, Bldg 101, North Little Rock, AR 72114-1706

Fax Number: (501) 257-1607
Conference Room Number: (501) 257-1502

           Pamela L. Johnson

(501) 257-1585

CUSTOMER SERVICE DIVISION (O8C/CSD)
Department of Veterans Affairs, Office of Resolution Management (08-CSD), 2200 Fort Roots Drive, Building 101, Room 218, North Little Rock, AR 72114-1706

Fax Number: (501) 257-1503
Conference Room Number: (501) 257-1621

CUSTOMER SERVICE MANAGER

           Brenda J. Lewis

(501) 257-1502

          ADMINISTRATIVE ASSISTANT

                     Patti Davenport

(501) 257-1620

          Customer Service Analyst

                     Patricia Draucker

(440) 717-2890

           BAY PINES LEARNING RESOURCES CENTER  

           Department of Veterans Affairs, Office of Resolution Management (08J)
           Post Office Box 5005, Bay Pines, FL  33744

           FED EX Address: Department of Veterans Affairs, Office of Resolution Management (08J), Building 37, Room 128, 10000 Bay Pines Blvd., Bay Pines, FL  33744

                              Fax Number: (727) 319-1178

Lewis Henson
(Learning Resource Officer)
(727) 319-1232
Barbara Buck
(Education/Trainer Technician)
(727) 319-1243
Linnell Baker
(EEO Specialist)
(727) 319-1231
John H. Jones
(EEO Specialist/Trainer)
(910) 482-5083
Karen S. Civitate
(EEO Specialist/Trainer)
(310) 629-4727