Office of Resolution Management

The Office of Resolution Management (ORM) is the organization within the Department of Veterans Affairs (VA) with responsibility for providing a variety of services and programs to prevent, resolve, and process workplace disputes in a timely and high quality manner. These services and programs include:

• Prevention
  • ORM offers prevention programs that ensure employees and managers understand the characteristics of a healthy work environment and have the tools to address workplace disputes.
    
  
  
• Early Resolution
  • ORM serves as a resource for the resolution of workplace disputes. ORM has been designated as the lead organization for workplace alternative dispute resolution (ADR) within VA.
    
  
  
• Equal Employment Opportunity (EEO) Complaint Processing
  • ORM has developed programs to improve the overall management of Equal Employment Opportunity discrimination complaint processing services within VA.ORM provides EEO discrimination complaint processing services to VA employees, applicants for employment, and former employees. These services include counseling, investigation, and procedural final agency decisions. ADR is encouraged through all phases of the complaint process.
    
  • ORM provides compliance oversight functions on final decisions, appellant reviews, matters relating to settlements including breach of settlement agreements, and fully investigates claims for compensatory damages.
    
  • ORM has oversight responsibility for the Department's External Civil Rights Program which ensures compliance with Title VI and Title IX of the Civil Rights Act.
    
  
  
• High Quality ORM Workforce

  ORM recruits, develops, trains and retains a highly competent and diverse workforce by promoting a positive work environment.