Key Strategic Plan Performance Measures
Key Strategic Plan Performance Measures As Of July 31, 2010
This data is no longer being updated
Trend Data Charts are now available.
Goal 1: Implement a prevention Program that ensures employees and managers understand the characteristics of a healthy work environment and have the tools to address workplace disputes. (#1, #2)
Goal 2: Serve as a resource for resolution of workplace disputes. (#1, #2)
Goal 3: Improve the overall management of the EEO complaint process. (#3, #4, #5)
Goal 4: Recuit, develop, train and retain a highly competent and diverse workforce by promoting a positive work environment. (#6)
Key |
Trend Data Charts | Key Measure | Baseline | FY 2009 |
FY 2010 Target | Strategic Target | FYTD Actual Performance | Status FYTD | ||||
| 1 |  |
Increase the informal ADR participation rate. | 17% |
48% Participation Rate |
49% Participation Rate |
50% Participation Rate |
52% Participation Rate |
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| 2 | |
Increase the percentage of EEO complaints resolved in the informal process. | 34% Resolution Rate |
47.3% Resolution Rate |
50% Resolution Rate |
55% Resolution Rate |
50.1% Resolution Rate |
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| 3 | |
Increase the percent of EEO investigations completed timely. | 53% Completed Timely |
68% Completed Timely |
65% Completed Timely |
65% Completed Timely |
77% Completed Timely |
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| 4 | |
Increase the percent of EEO counseling efforts completed timely. | 93% Completed Timely |
96% Completed Timely |
98% Completed Timely |
99% Completed Timely |
96% Completed Timely |
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| 5 |
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Decrease the average number of days to complete Counsel's Report. | 12 Days |
8.8 Days |
5 Days |
5 Days |
8.4 Days |  |
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| 6 | |
Increase the customer satisfaction rate. | 61% Satisfied |
78% Satisfied |
83% Satisfied |
83% Satisfied |
85% Satisfied |
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Key:
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Indicates that actual performance is not within (does not meet) the annual goal by 10% or more.
Indicates that actual performance is not within (does not meet) annual goal by at least 5%.
Performance is at the annual goal.
Indicates that actual performance exceeds (is better than) the annual goal by at least 5%.