VISN 4 Top Accomplishments Opening Title: The region served by the VA Stars & Stripes Healthcare Network appear on the screen state by state over top of a red, white, and blue animated stars and stripes background. The words, "VISN 4, Serving Those Who Served" appear on the screen with the American flag. The title, "Top Accomplishments" appears. Charleen R. Szabo, FACHE: Hi! I'm Cheri Szabo and it's my honor and privilege to be the Director of the VA Stars and Stripes Healthcare Network. As you're about to discover, our network has committed ourselves to providing our nation's veterans with the highest quality of health care. I am proud to present to you our most significant accomplishments of the past year. Animated Title: VA Pittsburgh Healthcare System - Independent Liver and Kidney Transplant Program Established Scene Description: Images of the three divisions of the VA Pittsburgh Healthcare System: University Drive, Highland Drive and H.J. Heinz III Progressive Care Center. Scene Description: Images in the operating room of kidney transplant surgery. Scene Description: Images in the operating room of liver transplant surgery. Scene Description: Images of the Kidney, OR Support and Liver Transplant Team members. Animated Title: VA Pittsburgh Healthcare System - $200 Million Major Construction Project Approved and Initiated Scene Description: The image of the Highland Drive Division fades away as the images of the University Drive Division and the H.J. Heinz III Progressive Care Center fill the screen representing the consolidation of the Highland Drive operations into the two remaining two divisions. Scene Description: Site plans of the University Drive Division and the H.J. Heinz III Progressive Care Center illustrating the proposed new buildings. Scene Description: Architect's preliminary concept drawings of the University Drive Division and the H.J. Heinz III Progressive Care Center. Animated Title: Butler VAMC - Shared Medical Appointments Scene Description: Exterior images of the Butler VAMC, American and POW-MIA flags waving proudly in a brisk wind. Scene Description: Images of patients sitting in on a shared medical appointment and one of these patients receiving their initial medical examination. Scene Description: Images of the Butler VAMC Shared Medical Appointment team members reviewing and assessing results. Animated Title: Erie VAMC - Real Time Patient Satisfaction Data Scene Description: Exterior images of the Erie VAMC Scene Description: Images of volunteers using PDA devices to collect patient satisfaction data from patients in waiting areas. Scene Description: Images of a close-up of a PDA device being used to collect data and then downloading that data for analysis. Scene Description: Images of the Real Time Patient Satisfaction Data team members discussing the program and results. Animated Title: Louis A. Johnson VAMC - Clarksburg - Relocation of Residential Rehabilitation Programs Scene Description: Exterior images of the Clarksburg VAMC and the remodeled location of the Residential Rehabilitation Program. Scene Description: Interior images of the dining room and common living space of the relocated Residential Rehabilitation Program. Scene Description: Images of a dormitory-style room and program materials provided to patients to assist in their rehabilitation. Animated Title: James E. Van Zandt VAMC - Altoona - Outpatient Addition Scene Description: Exterior images of the Altoona VAMC and entrance to the new Outpatient Addition. Scene Description: Images of the Patient Reception Area upon entering the new Outpatient Addition and Patient Registration. Scene Description: Images of a new treatment room and ER staff area in the Emergency Room area. Scene Description: Images of the new Pharmacy area featuring improved patient privacy and staff workflow. Animated Title: Wilkes-Barre VAMC - Patient Driven Scheduling Scene Description: Exterior and interior images of the Wilkes-Barre VAMC. Scene Description: Images of staff scheduling and reviewing appointment information with patients in Primary Care. Scene Description: Images of staff taking patient phone calls to schedule medical appointments. Scene Description: Images of Patient Driven Scheduling team members meeting to analyze and discuss goals and results of this program. Animated Title: Lebanon VAMC - Customer service Levels Receive National Recognition Scene Description: Exterior images of the Lebanon VAMC Scene Description: Images of a patient receiving Dental care and a volunteer-staffed Help Desk assisting a patient with directions to his appointment. Scene Description: Images of a patient being comforted prior to his medical procedure and another patient meeting with his Primary Care physician. Scene Description: Images of the Customer Service team members meeting to discuss results and how to further improve Customer Service levels. Animated Title: Wilmington VAMC - Profiling of Pharmacy Items Scene Description: Exterior images of the Wilmington VAMC. Scene Description: Images of a staff member retrieving patient medications from an OMNICELL medication cabinet. Scene Description: Images of a staff member accessing medical supplies from an OMNICELL cabinet. Scene Description: Images of the team members discussing the results and possible methods of improvement to the profiling of Pharmacy items process. Animated Title: Coatesville VAMC - Implementation of Home Based Primary Care (HBPC) Program Scene Description: Exterior images of the Coatesville VAMC. Scene Description: Images of a staff member examining a patient and family members assisting during a home visit. Scene Description: Images of staff members meeting to discuss current home based patient cases, results and treatment solutions. Animated Title: Philadelphia VAMC - Enhanced Access Scene Description: Exterior images of the Philadelphia VAMC. Scene Description: Images of the Advanced Clinical Access Management team meet to discuss methods to further improve veteran's access to care. Animated Title: Philadelphia VAMC - Implementation of the VISN4 Spinal Cord Injury (SCI) Clinic Scene Description: Spinal Cord Injury staff discusses the type of injury and treatment methods with a patient. Scene Description: Spinal Cord Injury staff assists a patient into bed and train them on the proper use of assistive devices. Scene Description: Staff members meet to discuss the Spinal Cord Injury program, analyze methodology and avenues for improvement. Charleen R. Szabo, FACHE: The future of the VA Stars and Stripes Healthcare Network will provide many new challenges. Meeting these challenges will mean only one thing: continuing to provide our nation's heroes with the highest quality of health care.