APPENDIX A. REFERENCES

The following is a list of the most used debt management cross references and background materials.

- The Federal Claims Collection Act of 1966, as amended

31 U.S.C. 3701, and 3711-3719 - Government-wide

- The Joint General Accounting Office/Department of Justice Regulations

4 CFR, Parts 101-105 - Federal Claims Collection Standards - Government-wide

- The Veterans' Rehabilitation and Education Amendment (VREA) of 1980 (Pub. L. 96-466) - VA

- Title 38 CFR 1.900-1.954 - VA

- GAO Policy and Procedures Manual for Guidance of Federal Agencies - Government-wide

Title 4 "Claims"

Chapter 9 "Debt Claims

Chapter 10 "Contract Debt Procedures"

Chapter 11 "Dual Compensation Debt Procedures"

Chapter 12 "Camage to or Loss of Government Property

Tortious Acts - Debt Collection

Chapter 14 "Debt Arising Out of Irregularities and Discrepancies"

Chapter 15 "Debtors Involved in Bankruptcy Proceedings"

- Statute of Limitations

28 U.S.C. Sections 2415-2416 - Government-wide

- U.S. Treasury Fiscal Manual - Government-wide

1 TFM Part 6 Chapter 8000

"Cash Management"

(Formerly 1 TFRM Part 6 Chapter 8000)

- Title 20 CFR "Employees' Benefits," - Government-wide

20 CFR Section 404.515 "Collection and Compromise of Claims for Overpayments"

- Federal Medical Care Recovery Act - Government-wide

42 U.S.C. Section 2651-2653

- 5 U.S.C. Sections 5514, 5522, 5705, 5724 (f), - Government-wide

"Collecting debt of offset of accrued pay, compensation derived from

- Title 31 U.S.C. Section 227 - Government-wide

"Offsets against judgments against United States

- Privacy Act of 1974, 5 U.S.C. Section 552a - Government-wide

"Public Information; agency rules, opinions, orders, records, and proceedings"

- Spending Reduction Act of 1984, Section 2653 (Pub. L. 98-369, 98 Stat. 1153) -

"IRS Tax Refund Offset Program" - Government-Wide

APPENDIX B. DEPARTMENT OF JUSTICE FORM NO. 1

PROMISSORY NOTE CONTAINING AGREEMENT FOR JUDGMENT

$7,500.00 May 15, l992

For value received, I/we (together and individually) promise to pay the sum of $7,500.00 with interest at the yearly rate of 6% in monthly payments of $200.00. The installments made payable to the Depart-ment of Veterans Affairs (VA), are to be delivered to 914 N. Capital St., Washington, DC 20421, or are payable at VA Regional Office, Washington, D.C. 20421, and are due on or before the 15th day of each month until the balance is fully paid.

If any installment payment is received more than ten (10) days after it is due, the entire amount of this debt will become immediately due and payable at the option of the Department of Veterans Affairs.

Any time after this debt becomes due and payable, I permit any United States Attorney, Assistant United States Attorney or attorney of record to appear for me and to have the court clerk administratively enter judgment against me in any court. The judgment will be for the entire amount of this debt, with interest, less payments actually made. IN ADDITION, I WAIVE BOTH THE RIGHT TO BE NOTIFIED AND TO BE GIVEN COURT PAPERS AND HEREBY CONSENT TO HAVE A JUDGMENT ENTERED AGAINST ME FOR THE UNPAID BALANCE OF THE DEBT. FURTHER, I AGREE TO WAIVE MY RIGHTS TO HAVE THE CASE BROUGHT IN MY LOCAL COURT, TO RELEASE ANY ERRORS WHICH MAY INTERVENE IN ENTERING A JUDGMENT AGAINST ME OR IN ISSUING JUDGMENT PAPERS OR PROCEDURES, AND TO CONSENT TO THE RIGHTS OF ENTRY AND ENFORCEMENT ON THIS JUDGMENT. I MAKE THIS WAIVER WITH KNOWLEDGE OF THE EVENTS DESCRIBED HEREIN, AND WITH ADVICE OF LEGAL COUNSEL. FURTHER, THIS WAIVER IS MADE KNOWINGLY, VOLUNTARILY, AND INTELLIGENTLY, AND WITHOUT ANY DEGREE OF DURESS OR COMPULSION WHATSOEVER.

Date: _________________________ _________________________

__________________________

WARNING: BY SIGNING THIS PAPER YOU GIVE UP YOUR RIGHT TO NOTICE AND A COURT TRIAL. IF YOU DO NOT PAY ON TIME, A COURT JUDGMENT WILL BE ENTERED AGAINST YOU WITHOUT YOUR PRIOR KNOWLEDGE. THE POWER OF A COURT CAN THEN BE USED TO COLLECT PAYMENT FROM YOU EVEN IF YOU HAVE CLAIMS AGAINST YOUR CREDITOR.

APPENDIX C. COLLECTION LETTERS

LETTERS TO BE USED BY REGIONAL OFFICES

VAFL NUMBER              DESCRIPTION OF LETTER                             

                                                                           

4-326                    Denial of waiver.                                 

4-408                    Second request for debt $25 and above.  Interest  

                         not being charged.                                

4-489                    First demand letter for all other debts           
                         (including                                        

                         Chapter 31).  Veteran in receipt of benefits.     
                         Interest not being                                

                         charged.                                          

4-490                    First demand letter for all other debts           
                         (including                                        

                         Chapter 31).  Veteran not in receipt of           
                         benefits. Interest not                            

`                        being charged.                                    

4-492a*                  First request for Chapter 32 receivable.          
                         Veteran in receipt                                

                         of benefits.  Interest being charged.             

4-492b*                  First request for Chapter 32 receivable.          
                         Veteran not in                                    

                         receipt of benefits.  Interest being charged      

4-494a* (NR)             Notice of intent to charge interest.  In          
                         repay/offset -                                    

                         Chapter 32 receivable.                            

4-494b* (NR)             Notice of intent to charge interest.  Not in      
                         repay plan -                                      

                         Chapter 32 receivable.                            

4-497                    Waiver received.  VA requesting a completed VA    
                         Form 4-5655.                                      

4-409                    Third request for debt over $1,200 ($5,000 for    
                         certain DOJ                                       

                         judicial districts).  Compromise solicited.       
                         Interest not being                                

                         charged.                                          

4-409a                   Third request for debt between $600 and $1,200    
                         ($5,000 for                                       

                         certain DOJ judicial districts).  Compromise      
                         solicited.  Interest not                          

                         being charged.                                    

4-410                    Third request debt over $1,200 ($5,000 for        
                         certain DOJ                                       

                         judicial districts).  Compromise not solicited.   
                         Interest not                                      

                         being charged.                                    

4-411                    Second request for debt under $25 or third        
                         request for debt                                  

                         between $25 and $599.99.  Compromise solicited.   

                         Interest not being charged.                       

4-482                    Second request for debt $25 and above.  Interest  

                         being charged.                                    


*Do not use these letters until further notice.

APPENDIX C. COLLECTION LETTERS (CONTINUED)

VAFL NUMBER            DESCRIPTION OF LETTER                               

                                                                           

4-483                  Second request for debt under $25 or third          

                       request for debt between $25 and $599.99.           
                       Compromise                                          

                       solicited.  Interest being charged.                 

4-483a                 Second request for debt under $25 or third request  
                       for                                                 

                       debt between $25 and $599.99.  Interest being       
                       charged.                                            

4-483b                 Second request for debt under $25 or third request  
                       for                                                 

                       debt between $25 and $599.99.  Compromise not       
                       solicited.                                          

4-484                  Third request for debt between $600 and $1,200      
                       ($5,000                                             

                       for certain DOJ judicial districts).  Compromise    
                       solicited.                                          

                       Interest being charged.                             

4-485                  Third request for debt over $1,200 ($5,000 for      
                       certain                                             

                       DOJ judicial districts).  Compromise solicited.     
                       Interest being                                      

                       charged.                                            

4-488                  Third request for debt between $600 and $1,200      
                       ($5,000                                             

                       for certain DOJ judicial districts).  Compromise    
                       not                                                 

                       solicited.  Interest not being charged.             

4-493a                 Third request for debt between $600 and $1,200      
                       ($5,000                                             

                       for certain DOJ judicial districts).  Compromise    

                       not solicited.  Interest being charged.             

4-493b                 Third request for debt over $1,200 ($5,000          

                       for certain DOJ judicial districts).  Compromise    
                       not                                                 

                       solicited.  Interest being charged.                 


LETTERS TO BE USED BY MEICAL CENTERS

VAFL NUMBER         DESCRIPTION OF LETTER                                    

4-480               First demand letter for ineligible hospitalization       
                    debt.  Interest being charged.                           

                                                                             

4-481               First demand letter for emergency care debt.  Interest   
                    being charged.                                           

                                                                             

4-513               First demand letter for Category C NSC Medical Care      
                    debt.                                                    

                                                                             


APPENDIX C. COLLECTION LETTERS (CONTINUED)

LETTERS TO BE USED BY BOTH REGIONAL OFFICES AND MEDICAL CENTERS

VAFL NUMBER           DESCRIPTION OF LETTER                               

                                                                          

4-512a                Third Collection letter to Federal Employee.        

4-512b                Third collection letter to Federal Employee.        

                      Interest being charged.                             

4-514                 Request to employer to offset current salary of     

                      Federal Employee to repay VA benefit debt.          

                      Hearing not requested.                              

4-515                 Request to employer to offset current salary        

                      of Federal Employee - hearing provided.             

4-516                 Follow-up request to employer to offset current     

                      salary of Federal Employee.                         

4-517                 Request to employer to discontinue offset of        

                      salary of Federal Employee.                         

4-518                 Letter to employer requesting current address       

                      of Federal Employee indebted to VA                  

4-519a                Third Collection letter to Retired Federal          
                      Employee.                                           

4-519b                Third Collection letter to Retired Federal          
                      Employee.                                           


FEDERAL SALARY OFFSET LETTERS FOR NONBENEFIT DEBTS

4-520a              Demand letter for overpayments of Pay and             
                    Allowances,                                           

                    other nonbenefit debts, and also travel overpayments  

                    created on or after 12/28/85 - Waiver r ights         
                    provided.                                             

                                                                          

4-520b              First demand letter to Ex-Employee for overpayments   
                    of                                                    

                    Pay and Allowances, other nonbenefit debts.           

                    Also travel overpayments created on or after          
                    12/28/85.                                             

                    Waiver r ights provided.                              

                                                                          

4-520c              Demand letter for travel overpayments created         

                    before 12/28/85 - No waiver rights.                   

                                                                          

4-520d              First demand letter to Ex-Employee for travel         

                    overpayments created before 12/28/85 - No waiver      
                    rights.                                               

                                                                          

4-522               Letter advising VA Employee of a request from         
                    another                                               

                    government agency to offset current salary.           

                                                                          

4-534               Letter advising Retired VA Employee of advanced sick  

                    leave debt.                                           


APPENDIX C. COLLECTION LETTERS (CONTINUED)

VENDOR DEBTS

VAFL NUMBER       DESCRIPTION OF LETTER                                 

                                                                        

4-521             First demand letter for Vendor debts.                 


APPENDIX D. ADDRESSES OF SECRETARIES OF STATE

The Secretaries of State listed below may be an aid in obtaining current corporate addresses, names, and addresses of corporate officers, the current legal status of a corporation in a given state. In the case of a dissolved corporation, the name and address of appointed receivers or trustees, disposition of corporate assets and the agent for service of process may be determined.

ALABAMA                                COLORADO                                

State of Alabama                       Department of State                     

Office of Secretary of State           State Capitol Building                  

Montgomery, Alabama 36104              Denver, Colorado  80203                 

For more informative reply:                                                    

State of Alabama                       CONNECTICUT                             

Franchise Tax Division                 Secretary of State                      

Department of Revenue                  Department of State                     

Montgomery, Alabama  36102             Hartford, Connecticut  06115            

                                                                               

ALASKA                                 DELAWARE                                

Secretary of State                     Secretary of State                      

State Capitol Building                 State Capitol Building                  

Juneau, Alaska  99811                  Dover, Delaware  19001                  

                                                                               

ARIZONA                                DISTRICT OF COLUMBIA                    

Secretary of State                     State Department                        

State Capitol Building                 Capitol Building                        

Phoenix, Arizona  85000                Washington, D.C.  20520                 

                                                                               

ARKANSAS                               FLORIDA                                 

Secretary of State                     Secretary of State                      

State Capitol Building                 The Capital                             

Little Rock, Arkansas  72200           Tallahassee, Florida  32304             

                                                                               

CALIFORNIA                             GEORGIA                                 

Secretary of State                     Secretary of State                      

111 Capitol Mall                       214 State Capitol                       

Sacramento, California  94857          Atlanta, Georgia 303334                 

$1.00 fee or:                                                                  

Franchise Tax Board                    LOUISIANA                               

Sacramento, California  95857          State of Louisiana                      

                                       Secretary of State                      

HAWAII                                 Corporation Department                  

Secretary of State                     Baton Rouge, Louisiana  70815           

State Capitol Building                  .                                      

Honolulu, Hawaii  96800                 .                                      

                                        .                                      


APPENDIX D. ADDRESSES OF SECRETARIES OF STATE (CONTINUED)

IDAHO                                  MAINE                                   

Secretary of State                     State of Maine                          

State Capitol Building                 Department of State                     

Boise, Idaho  83700                    Corporation and UCC Division            

                                       Augusta, Maine  04330                   

ILLINOIS                                                                       

Secretary of State                     MARYLAND                                

State Capitol Building                 Secretary of State                      

Springfield, Illinois  62700           State Capitol Building                  

                                       Annapolis, Maryland  21401              

INDIANA                                                                        

Secretary of State                     MASSACHUSETTS                           

State House                            Secretary of State                      

Indianapolis, Indiana  46204           State House                             

                                       Boston, Massachusetts  02100            

IOWA                                                                           

Secretary of State                     MICHIGAN                                

State Capitol Building                 Department of Commerce                  

Des Moines, Iowa 50300                 Corporation Division                    

                                       Post Office Box Drawer C                

KANSAS                                 Lansing, MIchigan  48904                

Secretary of State                                                             

State House                            MINNESOTA                               

Topeka, Kansas  66600                  Office of the Secretary of State        

                                       St. Paul, Minnesota  55155              

KENTUCKY                                                                       

Secretary of State                     MISSISSIPPI                             

State Capitol Building                 Secretary of State                      

Frankfort, Kentucky  40601             State Capitol Building                  

                                       Jackson, Mississippi  32900             

                                                                               

MISSOURI                               NEW YORK                                

Secretary of State                     Department of State                     

State Capitol Building                 Division of Corporation and             

Jefferson City Missouri  65101         State Records                           

                                       162 Washington Avenue                   

MONTANA                                Albany, New York  12225                 

Secretary of State                                                             

State Capitol Building                 NORTH CAROLINA                          

Helena, Montana  59601                 Secretary of State                      

 .                                     State Capitol Building                  

 .                                     Raleigh, North Carolina                 


APPENDIX D. ADDRESSES OF SECRETARIES OF STATE (CONTINUED)

NEBRASKA                               NORTH DAKOTA                             

Secretary of State                     Secretary of State                       

State of Nebraska                      State Capitol Building                   

Lincoln, Nebraska  68509               Bismarck, North Dakota  58501            

                                                                                

NEVADA                                 OHIO                                     

Secretary of State                     Secretary of State                       

State Capitol Building                 State Capitol Building                   

Carson City, Nevada  89701             Columbus, Ohio  43216                    

                                                                                

NEW HAMPSHIRE                          OKLAHOMA                                 

Secretary of State                     Franchise Tax Department                 

State Capitol Building                 Oklahoma Tax Commission                  

Concord, New Hampshire  03300          1606 North Broadway                      

                                       Oklahoma City, Oklahoma  73105           

NEW JERSEY                                                                      

Secretary of State                     OREGON                                   

State of New Jersey                    Secretary of State                       

Trenton, New Jersey                    State Capitol Building                   

                                       Salem, Oregon  97300                     

NEW MEXICO                                                                      

Secretary of State                     PENNSYLVANIA                             

State Capitol Building                 Secretary of State                       

Santa Fe, New Mexico  87503            State Capitol Building                   

                                       Harrisburg, Pennsylvania  17100          

RHODE ISLAND                                                                    

Secretary of State                     VERMONT                                  

State Capitol Building                 Secretary of State                       

Providence, Rhode Island 02900         State Capitol Building                   

                                       Montpelier, Vermont  05602               

SOUTH CAROLINA                                                                  

Secretary of State                     VIRGINIA                                 

State Capitol Building                 Commonwealth of Virginia                 

Columbia, South Carolina  29200        State Corporation Commission             

                                       Box 1197                                 

SOUTH DAKOTA                           Richmond, Virginia  23209                

Secretary of State                                                              

State Capitol Building                 WASHINGTON                               

Pierre, South Dakota  57501            Office of Secretary of State             

 .                                     Corporations and Trademarks Division     

 .                                     Legislative Building                     

 .                                     Olympia, Washington  98504               


APPENDIX D. ADDRESSES OF SECRETARIES OF STATE (CONTINUED)

TENNESSEE                                   WEST VIRGINIA                      

Secretary of State                          Secretary of State                 

State Capitol                               State Capitol Building             

Nashville, Tennessee  37201                 Charleston, West Virginia  25300   

                                                                               

TEXAS                                       WISCONSIN                          

State of Texas                              Department of State                

Office of the Secretary of State            Madison, Wisconsin  53702          

Austin, Texas  78711                        *$1 or $2 fee                      

                                                                               

UTAH                                        WYOMING                            

Secretary of State                          Secretary of State                 

203 State Capitol Building                  State Capitol Building             

Salt Lake City, Utah  84114                 Cheyenne, Wyoming  82001           


APPENDIX E. IRS TAXPAYER ADDRESS INFORMATION

DATE DD/MM/YY

IRS REGULATIONS RESTRICT THE USE OF THIS INFORMATION TO THE PURPOSE FOR WHICH REQUESTED--DEBT COLLECTION PURPOSES WITHIN VA-AND IT IS NOT TO BE RELEASED OUTSIDE THE VA FOR ANY REASON.

THE IRS TAX MASTER FILE SHOWS THE NAME AND ADDRESS GIVEN BELOW FOR THE INDIVIDUAL YOU IDENTIFIED. THE WORDS "NO RECORD SSN" APPEAR IF THE SOCIAL SECURITY NUMBER YOU FURNISHED IS NOT ON THE IRS MASTER FILE. THE WORDS "NO RECORD NC" APPEAR IF THE NAME CONTROL YOU FURNISHED IS NOT ON THE MASTER FILE.

____________________________________________________________

STATION         INTERNAL CONTROL        NAME CONTROL                         

                                                                             

999             XXXXXXX                 XXXXX                                


______________________________________________________________________________

SSN                     VA IDENTIFICATION        NAME                            

999-99-9999             999999999                X X XXXXX                       


ADDRESS ZIP CODE

XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX

XXXXXXXXXXXXXXXXXXXXX

STATION NUMBER 999

APPENDIX F. PERCENTAGES FOR CURRENT VALUE OF FUNDS (CVFT) RATE

Percentages for the Current Value of Funds (CVFT) rate and the Contract Disputes Act (CDA) of 1978 rate (same rate used for the Prompt Payment Act) for the past several years are noted below.

1985                         CVFT        CDA                       

January-March                9.00        12.125                    

April-June                   9.00        12.125                    

July-September               9.00        10.375                    

October-December             9.00        10.375                    

                                                                   

l986                                                               

January-March                8.00        9.750                     

April-June                   8.00        9.750                     

July-September               8.00        8.500                     

October-December             8.00        8.500                     

                                                                   

l987                                                               

January-March                7.00        7.625                     

April-June                   7.00        7.625                     

July-September               7.00        8.875                     

October-December             7.00        8.875                     

                                                                   

l988                                                               

January-March                6.00        9.375                     

April-June                   6.00        9.375                     

July-September               6.00        9.250                     

October-December             6.00        9.250                     

                                                                   

l989                                                               

January-March                7.00        9.750                     

April-June                   7.00        9.750                     

July-September               7.00        9.125                     

                                                                   

l990                                                               

January-March                9.00        8.500                     

April-June                   9.00        8.500                     

July-September               9.00        9.000                     

October-December             9.00        9.000                     

                                                                   

l991                                                               

January-March                8.00        8.375                     

April-June                   8.00        8.375                     

July-September               8.00           -                      

October-December             8.00           -                      


APPENDIX F. PERCENTAGES FOR CURRENT VALUE OF FUNDS (CVFT) RATE (CONTINUED)

l992                           CVFT                 CDA    

                                                           

January-March                  6.00                    -   

April-June                     6.00                    -   

July-September                 6.00                    -   

October-December               6.00                    -   

                                                           


Notes:

The CVFT rate was published in the Federal Register on a quarterly basis until 1986. It is now published on an annual basis, January-December, subject to later changes(s). It is usually published a few weeks prior to the start of a new calendar year.

The CDA rate is published on a semi-annual basis (January-June and July-December) in the Federal Register prior to the start of each six month period. It is also the same rate that is used under the Prompt Payment Act.

APPENDIX G. FREEDOM OF INFORMATION ACT (FOIA)

LETTERS - FIRST NOTICE

Date:

Name

Street Address

City, State, Zip Code

SUBJECT: Freedom of Information Act (FOIA) Bill

Account Number____________________FIRST NOTICE

Dear

This notice is a bill for the materials that you received under the FOIA. The amount due the Government is $__________. Your check or money order should be made payable to the Department of Veterans Affairs and mailed to the address noted below. Your prompt attention to this matter is requested.

Department of Veterans Affairs

(Insert name and address of servicing Finance Office)

A copy of this letter should accompany your payment. Your account will become delinquent if full payment is not received in the finance office within 30 days from the date of this letter.

Please be advised that we must assess late payment charges on delinquent accounts, consisting of interest and administrative costs, under the authority of the Debt Collection Act of 1982.

Interest on delinquent accounts is assessed from the date of this letter at the Current Value of Funds to the Treasury rate which is now 6%. Administrative costs of $1.16/30 day period are assessed on delinquent accounts beginning 31 from the date of this letter. Each of these charges are assessed for every full or partial 30 day period that the account remains delinquent.

We must also advise you that delinquent accounts may also be referred to credit reporting bureaus, private collection agencies, and the IRS for further collection action. The costs incurred by the Government for these actions will be added to your bill and an additional late payment penalty charge will be assessed for accounts that are delinquent for more than 90 days. Additionally, we will not process additional FOIA requests if a prior request is in a delinquent payment status.

You may request an extended repayment plan. A request will be reviewed if the collection of the amount owed in a lump sum would cause extreme financial hardship and the amount owed exceeds $50. You must make your request, in writing, within 15 days of the date of this notice by fully completing the enclosed VA Form 4-5655, Financial Status Report, and mailing it to the above noted finance office. The form must be accompanied by a signed written statement explaining why a lump sum payment is not possible. If approved, by the finance office, the repayment agreement will take the form of a signed promissory note containing finance charges at the prevailing Current Value of Funds to the Treasury rate. Incomplete or unsigned financial statements will not be processed.

APPENDIX G. FOIA LETTERS (CONTINUED) - FIRST NOTICE

You may request a review of this matter. If you do not believe that the debt is valid or the amount is correct, you have the right to dispute it. You may also request a fee waiver if you believe that your request meets the criteria of 38 CFR 1.555, "Fees". Your request for review or fee waiver must be made within 30 days of the date of this letter, in writing, and sent to the address noted below. It must include a statement and documentation which substantiates your claim.

Department of Veterans Affairs

Freedom of Information Act Officer

Attn: (Insert name)

(Insert full mailing address)

If you dispute the debt or request a fee waiver, we will suspend collection action; however, late payment charges will continue to accrue and will be assessed on any amount not found in your favor. Any knowingly false or frivolous statements, representations or evidence subjects you to appropriate criminal or civil penalties. As interest and other late payment charges can be substantial, we recommend that you pay any portion of the debt which you are not disputing within 30 days of the date of this letter.

Considering the various late charges and administrative actions associated with delinquent accounts, we urge you to attend to this matter without delay. If you have any questions, please

call___________________________ at ( )____________.

Sincerely

John Doe

Freedom of Information Act Officer

APPENDIX G. FOIA LETTERS (CONTINUED) - SECOND NOTICE

Date:

Name

Street Address

City, State, Zip Code

SUBJECT: Delinquent Bill, Freedom of Information Act (FOIA) Fee

Account Number______________________SECOND NOTICE

Dear

A review of our records indicates that we have not heard from you regarding your payment for the materials that you received under FOIA. As we did not receive payment within 30 days of the date of our initial request for payment, your account is delinquent.

Our initial request for payment for the material stated that interest and administrative costs would be assessed if payment was not made within 30 days. Therefore, interest charges and administrative costs for handling a delinquent debt have now been assessed on your account under the authority of the Debt Collection Act of 1982. The total amount now due the Government is $___________ ($_________ principal, $___________ interest, and $__________ administrative costs).

Your prompt attention to this matter is requested. If you have already paid any or all of this bill, please provide us with a copy of your cancelled check. If you have not paid this bill, your check or money order should be made payable to the Department of Veterans Affairs and mailed to the address noted below.

Department of Veterans Affairs

(Insert name and address of serving finance office)

A copy of this letter should accompany your payment. If your payment is not received within 30 days from the date of this letter, additional interest and administrative costs will continue to accrue and further collection action will be initiated.

Additionally, if we do not receive payment, we will refer your delinquent account (name, address, social security number, amount owed, status and history of the claim) to national credit reporting bureaus. This action can have a potential serious impact on personal credit ratings even after payment is made on a delinquent account. You have 30 days from the date of this letter to dispute, in writing, our taking this action. Your letter (sent to the address above) must state the specific reasons why this action should not be taken.

Your account may also be referred to a private collection agency and/or the Internal Revenue Service (IRS). The costs incurred by the government for these action will be added to your bill. Furthermore, the FOIA Office has been notified of your delinquency and has been notified of you delinquency and has been instructed not to honor future FOIA requests until this account is settled.

APPENDIX G. FOIA LETTERS (CONTINUED) - SECOND NOTICE

You may request an extended repayment plan. A request will be reviewed if the collection of the amount owed in a lump sum would cause extreme financial hardship and the amount owed exceeds $50. You must make your request, in writing, within 15 days of the date of this notice by fully completing the enclosed, VA Form 4-5655, Financial Status Report. The form must be accompanied by a signed written statement explaining why a lump sum payment is not possible. If approved by this office, the repayment agreement will take the form of a signed promissory note containing finance charges at the prevailing Current Value of Funds to the Treasury rate. Incomplete or unsigned financial statements will not be processed.

Considering the various late charges and administrative actions associated with delinquent accounts, we urge you to attend to this matter without delay. If you have any questions, please

call__________________ at ( ) __________.

Sincerely,

John Doe,

Chief, Finance Service

APPENDIX G. FOIA LETTERS (CONTINUED) - THIRD NOTICE

Date:

Name

Address

City, State, Zip Code

SUBJECT: Delinquent Bill, Freedom of Information Act (FOIA) Fee

Account Number _____________ THIRD NOTICE

Our records show that we still have not heard from you regarding your payment for the materials that you received under the FOIA. Interest and administrative costs have continued to accrue on your delinquent account. The amount now due the Government is $_____________, ($__________ principal, $___________ interest, $___________, administrative costs).

Your prompt attention to this matter is requested. If you have already paid any or all of this bill, please provide us with a copy of your canceled check. If you have not paid this bill, your check or money order should be made payable to the Department of Veterans Affairs and mailed to the address noted below.

Department of Veterans Affairs

(Insert name and address of serving finance office)

A copy of this letter should accompany your reply. If your payment is not received within 30 days from the date of this letter, interest will continue to accrue and further collection action will be initiated.

As we stated in our previous correspondence to you, we will initiate further collection action. In accordance with Departmental regulations, interest and administrative costs have been assessed and will continue to accrue until full payment is made. If payment continues to be delinquent, we will assess and additional penalty of 6 percent and initiate action to recover the debt through the Internal Revenue Service.

We urge you to attend to this matter without delay. If you have any questions, please

call _________________________ at ( )_________.

Sincerely,

John Doe

Chief, Finance Service

APPENDIX H. VHA FISCAL DEBT MANAGEMENT MATRIX

DEBT TYPE                         DEBTOR               ACCOUNTING               
                                                       CLASSIFICATION           

 .                                                                              

 .                                                     GENERAL FUND RECEIPTS    

 .                                                                              

NSC MEANS TEST NURSING HOME       CAT C PATIENT*       36 2431 GEN FD RECEIPT   
COPAY                                                                           

NSC MEANS TEST OUTPATIENT COPAY   CAT C PATIENT*       36 2431 GEN FD RECEIPT   

NSC MEANS TEST INPATIENT COPAY    CAT C PATIENT*       36 2431 GEN FD RECEIPT   

$10 @ DAY HOSP PER DIEM           CAT C PATIENT*       36 2431 GEN FD RECEIPT   

$5 @ DAY NURSING HOME PER DIEM    CAT C PATIENT*       36 2431 GEN FD RECEIPT   

                                                                                

                                                       MCCR REVOLVING FUND      

                                                                                

NSC TREATMENT WITH INSURANCE      3RD PTY INSURER      36X5014 REVING FUND      

WORKERS' COMP                     3RD PTY INSURER      36X5014 REVING FUND      

NO-FAULT AUTO                     3RD PTY INSURER      36X5014 REVING FUND      

VICTIM OF VIOLENT CRIME           3RD PTY INSURER      36X5014 REVING FUND      

PHARMACY COPAY                    VET NOT 50% SC       36X5014 REVING FUND      

                                                                                

                                                       MEDICAL CARE APPROP      

                                                                                

INELIGIBLE                        NON-VET PATIENT      36 0160 REIMBURSEMENT    

TORT FEASOR                       LIABLE 3RD PARTY     36 0160 REIMBURSEMENT    

EMERGENCY/HUMANITARIAN            PATIENT-INSURER      36 0160 REIMBURSEMENT    

SHARING AGREEMENTS                SHARING PARTNER      36 0160 REIMBURSEMENT    

                                                                                


*Category C nomenclature within computer program implies discretionary workload designation and definition.

APPENDIX I. LETTER TO BE SENT IF DISPUTE IS RECEIVED WITHIN

30 DAYS FROM DATE OF FIRST DEMAND LETTER

Mr. Sam Smith

704 NW 4th St.

Hollandale, FL 33009

Dear Mr. Smith

Shown below is an audit of your benefit payment account, reflecting only the periods shown:

The above audit, prepared as a result of your dispute of your indebtedness, verifies the existence and the amount of the overpayment of which you were previously notified. Any current benefit payments due to you will be withheld until the debt is paid in full.

Sincerely yours,

PAUL L. CROSSEN

Finance Officer

APPENDIX I. LETTER TO BE SENT IF DISPUTE IS RECEIVED AFTER 30 DAYS

FROM DATE OF FIRST DEMAND FOR REPAYMENT

Mr. Sam Smith

704 NW 4th St.

Hollandale, FL 33009

Dear Mr. Smith

Shown below is an audit of your benefit payment account, reflecting only the periods shown:

The above audit, prepared as a result of your dispute of your indebtedness, verifies the existence and the amount of the overpayment of which you were previously notified.

Sincerely yours,

PAUL L. CROSSEN

Finance Officer

APPENDIX I. LETTER TO BE SENT IF DISPUTE/WAIVER REQUEST IS RECEIVED

WITHIN 30 DAYS FROM DATE OF FIRST DEMAND FOR REPAYMENT

Mr. Sam Smith

704 NW 4th St.

Hollandale, FL 33009

Dear Mr. Smith

Shown below is an audit of your benefit payment account, reflecting only the periods shown:

The above audit, prepared as a result of your dispute of your indebtedness, verifies the existence and the amount of the overpayment of which you were previously notified. Your request for waiver has been forwarded to our Committee on Waivers and Compromises. Any current benefit payments due to you will not be withheld until a decision is reached on your waiver request.

Sincerely yours,

PAUL L. CROSSEN

Finance Officer

APPENDIX I. LETTER TO BE SENT IF DISPUTE/WAIVER REQUEST IS RECEIVED AFTER

30 DAYS FROM DATE OF FIRST DEMAND FOR REPAYMENT

Mr. Sam Smith

704 NW 4th St.

Hollandale, FL 33009

Dear Mr. Smith

Shown below is an audit of your benefit payment account, reflecting only the periods shown:

The above audit, prepared as a result of your dispute of your indebtedness, verifies the existence and the amount of the overpayment of which you were previously notified. Your request for waiver has been forwarded to our Committee on Waivers and Compromises.

Sincerely yours,

PAUL L. CROSSEN

Finance Officer

APPENDIX J. DOJ JUDICIAL DISTRICTS WHERE DOJ DELEGATED PRIMARY

RESPONSIBILITY TO THE VA FOR COLLECTION OF DEBTS $5,000 OR LESS

ARIZONA                            MASSACHUSETTS                          

ARKANSAS, EASTERN                  MICHIGAN, EASTERN                      

ARKANSAS, WESTERN                  MICHIGAN, WESTERN                      

CALIFORNIA, CENTRAL                MISSOURI, EASTERN                      

CALIFORNIA, EASTERN                MISSOURI, WESTERN                      

CALIFORNIA, NORTHERN               MONTANA                                

COLORADO                           NEBRASKA                               

CONNECTICUT                        NEVADA                                 

FLORIDA, MIDDLE                    NEW HAMPSHIRE                          

FLORIDA, NORTHERN                  NEW JERSEY                             

FLORIDA, SOUTHERN                  NEW MEXICO                             

GEORGIA, MIDDLE                    NEW YORK, EASTERN                      

GEORGIA, SOUTHERN                  NORTH CAROLINA, MIDDLE                 

IDAHO                              NORTH CAROLINA, WESTERN                

ILLINOIS, NORTHERN                 NORTH DAKOTA                           

IOWA, NORTHERN                     OHIO, NORTHERN                         

IOWA, SOUTHERN                     OHIO, SOUTHERN                         

KANSAS                             OKLAHOMA, EASTERN                      

KENTUCKY, EASTERN                  OKLAHOMA, WESTERN                      

KENTUCKY, WESTERN                  OREGON                                 

LOUISIANA, EASTERN                 PENNSYLVANIA, EASTERN                  

LOUISIANA, MIDDLE                  PENNSYLVANIA, WESTERN                  

LOUISIANA, WESTERN                 PUERTO RICO                            

MAINE                              RHODE ISLAND                           

MARYLAND                           SOUTH CAROLINA                         

SOUTH DAKOTA                       UTAH                                   

TENNESSEE, EASTERN                 VERMONT                                

TENNESSEE, WESTERN                 WASHINGTON, EASTERN                    

TENNESSEE, MIDDLE                  WASHINGTON, WESTERN                    

TEXAS, EASTERN                     WEST VIRGINIA, NORTHERN                

TEXAS, NORTHERN                    WEST VIRGINIA, SOUTHERN                

TEXAS, SOUTHERN                    WISCONSIN, WESTERN                     

TEXAS, WESTERN                     WYOMING                                


APPENDIX K. CLAIMS COLLECTION LITIGATION REPORTS (CCLR)

APPENDIX K. CLAIMS COLLECTION LITIGATION REPORT (CCLR) (C0NTINUED)

APPENDIX K. CLAIMS COLLECTION LITIGATION REPORT (CCLR) (CONTINUED)

APPENDIX K. CLAIMS COLLECTION LITIGATION REPORT (CCLR) (CONTINUED)

APPENDIX K. CLAIMS COLLECTION LITIGATION REPORT (CCLR) (CONTINUED)

APPENDIX K. CLAIMS COLLECTION LITIGATION REPORT (CCLR) (CONTINUED)

APPENDIX L. INSTRUCTIONS FOR COMPLETING CCLR

APPENDIX L. INSTRUCTIONS FOR COMPLETING CCLR (CONTINUED)

APPENDIX L. INSTRUCTIONS FOR COMPLETING CCLR (CONTINUED)

APPENDIX L. INSTRUCTIONS FOR COMPLETING CCLR (CONTINUED)

APPENDIX L. INSTRUCTIONS FOR COMPLETING CCLR (CONTINUED)

APPENDIX L. INSTRUCTIONS FOR COMPLETING CCLR (CONTINUED)

APPENDIX M. DOJ AGENCY CODES

Station Number      VBA Regional Offices             DOJ Agency Code        

                                                                            

301                 Boston MA                        VRMA                   

304                 Providence RI.                   VRRI                   

306                 New York, NY                     VRNY                   

307                 Buffalo, NY                      VRNB                   

308                 Hartford, CT                     VRCH                   

309                 Newark, NJ.                      VRNJ                   

311                 Pittsburgh, PA                   VRPP                   

313                 Baltimore, MD.                   VRMD                   

314                 Roanoke, VA                      VRVA                   

315                 Huntington, WV                   VRWV                   

316                 Atlanta, GA                      VRGA                   

317                 St. Petersburg, FL               VRFL                   

318                 Winston-Salem, NC..              VRNC                   

319                 Columbia, SC                     VRSC                   

320                 Nashville, TX                    VRTN                   

321                 New Orleans, LA                  VRLA                   

322                 Montgomery, AL                   VRAL                   

323                 Jackson, MS                      VRMS                   

325                 Cleveland, OH.                   VROH                   

326                 Indianapolis, IN                 VRIN                   

327                 Louisville, KY                   VRKY                   

328                 Chicago, IL                      VRIL                   

329                 Detroit, MI                      VRMI                   

330                 Milwaukee, W                     VRWI                   

331                 St. Louis, MO.                   VRMO                   

333                 Des Moines, IA.                  VRIA                   

334                 Lincoln, NE                      VRNE                   

339                 Denver, CO.                      VRCD                   

340                 Albuquerque, NM                  VRNM                   

341                 Salt Lake City, UT               VRUT                   

343                 San Francisco, CA                VRSF                   

344                 Los Angeles, CA                  VRLS                   

345                 Phoenix, AZ                      VRAZ                   

346                 Seattle, WA                      VRWA                   

347                 Boise, ID.                       VRID                   

348                 Portland, OR..                   VROR                   

349                 Waco, TX.                        VRTW                   

350                 Little Rock, AR                  VRAR                   

351                 Muskogee, OK                     VROK                   

354                 Reno, NV                         VRNV                   

359                 Honolulu, H                      VRHI                   

362                 Houston, TX                      VRTH                   

363                 Anchorage, AK                    VRAK                   

372                 Washington, DC                   VRDC                   

373                 Manchester, NH                   VRNH                   

377                 San Diego, CA                    VRCS                   

402                 Togus, ME                        VRME                   

405                 White River Junction, VT         VRVT                   

436                 Fort Harrison, MT                VRMT                   


APPENDIX M. DOJ AGENCY CODES (CONTINUED)

Station Number       VBA Regional Offices            DOJ Agency Code       

                                                                           

437                  Fargo, ND                       VRND                  

438                  Sioux Falls, SD                 VRSD                  

442                  Cheyenne, WY                    VRWY                  

452                  Wichita, KS                     VRKS                  

455                  San Juan, PR                    VRPR                  

460                  Wilmington, DE                  VRDE                  

                                                                           


Station Number  VA Regional Offices and Insurance         DOJ Agency Code      
                Centers (VARO&IC)                                              

                                                                               

310             Philadelphia, PA                          VRPH                 

335             St. Paul, MN                              VASP                 


389    Debt Management Center, St. Paul DMC            VASP                   

                                                                              


All Stations        Medical Center and Domicilaries           VATX            

                                                                              


101         VACO Washington, DC..VA Central Office                 VAHQ       


APPENDIX N. CERTIFICATE OF INDEBTEDNESS - EDUCATION LOANS

APPENDIX O. CERTIFICATE OF INDEBTEDNESS - REPS

APPENDIX P. CERTIFICATE OF INDEBTEDNESS - JOBS

APPENDIX P. CERTIFICATE OF INDEBTEDNESS - JOBS (CONTINUED)

APPENDIX P. CERTIFICATE OF INDEBTEDNESS - JOBS (CONTINUED)

APPENDIX Q. COMMANDING OFFICER LETTER FOR 57B ACCOUNTS RECEIVABLE

Jim Jones, SSN 123456789, a member of your drill unit, is indebted to the United States for an overpayment of Chapter 106 education benefits. This indebtedness is based on data obtained from Department of Defense (DOD) records indicating that he/she is not eligible for such benefits.

We request that you verify the member's eligibility status so that we may proceed with appropriate collection action.

Please complete the bottom portion of this letter and return it to the above address.

We would appreciate your reply within 30 days.

MEMBER'S NAME: JIM JONES FILE #123456789

____ Member is not eligible to receive Chapter 106 benefits.

____ Member is eligible to receive Chapter 106 benefits. Correction of the member's DOD eligibility records has been made.

____ Member was eligible from _______________ to ________________.

____ Member is no longer in this Member's home address,

unit, new unit address: if available.

_______________________________ ______________________________

_______________________________ ______________________________

_______________________________ ______________________________

_______________________________ ______________________________

_______________________________ ______________________________

Unit Commander's Name Signature

APPENDIX R. CERTIFICATE OF INDEBTEDNESS FOR 57B ACCOUNTS RECEIVABLE

Pursuant to the provisions of Chapter 106, Title 10 U.S.C., as amended, the Department of Veterans Affairs (VA) paid the above-named debtor, educational assistance benefits in the amount of $1,600.00 for the period 9/1/88 through 3/31/89. The payments was based on the school's statement that Mr. Jim Jones would be enrolled in a program of education as a full-time student during this period and Department of Defense certification that he/she was eligible for educational assistance benefits under Chapter 106.

VA was informed on 5/15/89 by the Department of Defense that the debtor had been determined to be ineligible to receive educational assistance benefits and therefore was not entitled to the amount paid to and received by him. As a result, the debtor is indebted to the United States in the total amount of $1,600.00 for the period 9/1/88 through 3/31/89.

Our third demand letter, which was sent to the above address, notified the debtor of our intent to pursue litigation action if he/she did not contact this office within 20 days. As of this date, the debtor has not responded.

APPENDIX S. INTERNAL REVENUE SERVICE CENTERS

If your station/facility is located     Use the following Internal Revenue       
in:                                     Service Center Address:                  

                                                                                 

Florida, Georgia, South Carolina        Atlanta, GA  39901                       

                                                                                 

New Jersey, New York (New York City,    Holtsville, NY  00501                    
and                                                                              

counties of Nassau, Rockland, Suffolk,   .                                       
and Westchester)                                                                 

                                         .                                       

New York (all other counties),          Andover, MA  05501                       

Connecticut, Maine, Massachusetts,       .                                       

New Hampshire, Rhode Island, Vermont     .                                       

                                         .                                       

Illinois, Iowa, Minnesota,              Kansas City, MO  64999                   

Missouri, Wisconsin                      .                                       

                                                                                 

Delaware, District of Columbia,         Philadelphia, PA  19255                  

Maryland, Pennsylvania, Virginia         .                                       

                                                                                 

Indiana, Kentucky, Michigan,            Cincinnati, OH  45999                    

Ohio, West Virginia                      .                                       

                                                                                 

Kansas, New Mexico, Oklahoma, Texas     Austin, TX  73301                        

                                                                                 

Alaska, Arizona, Colorado, Idaho,       Ogden, UT  84201                         

Montana, Nebraska, Nevada, North         .                                       
Dakota,                                                                          

Oregon, South Dakota, Utah, Washington   .                                       

Wyoming, California (counties of         .                                       
Alpine,                                                                          

Amador, Butte, Calaveras, Colusa,        .                                       

Contra Costa, Del Norte, El Dorado,      .                                       
Glenn,                                                                           

Humboldt, Lake Lessern, Marin,           .                                       
Mendocino,                                                                       

Modoc, Napa, Nevada, Placer, Plumas,     .                                       

Sacramento, San Joaquin, Shasta,         .                                       
Sierra,                                                                          

Siskiyou, Solano, Sonoma, Sutter,        .                                       
Tehama,                                                                          

Trinity, Yolo, and Yuba)                 .                                       

                                                                                 

Hawaii, California (all other           Fresno, CA  93888                        
counties)                                                                        

                                                                                 

Alabama, Arkansas, Louisiana,           Memphis, TN  37501                       
Mississippi,                                                                     

North Carolina, Tennessee                .                                       


APPENDIX T. INSTRUCTIONS FOR PREPARING SF 220-9

APPENDIX T. INSTRUCTIONS FOR PREPARING SF 220-9 (CONTINUED)

APPENDIX T. INSTRUCTIONS FOR PREPARING SF 220-9 (CONTINUED)

APPENDIX T. INSTRUCTIONS FOR PREPARING SF 220-9 (CONTINUED)

APPENDIX T. INSTRUCTIONS FOR PREPARING SF 220-9 (CONTINUED)

APPENDIX T. INSTRUCTIONS FOR PREPARING SF 220-9 (CONTINUED)

APPENDIX T. INSTRUCTIONS FOR PREPARING SF 220-9 (CONTINUED)

APPENDIX T. INSTRUCTIONS FOR PREPARING SF 220-9 (CONTINUED)

APPENDIX T. INSTRUCTIONS FOR PREPARING SF 220-9 (CONTINUED)

APPENDIX T. INSTRUCTIONS FOR PREPARING SF 220-9 (CONTINUED)

APPENDIX T. INSTRUCTIONS FOR PREPARING SF 220-9 (CONTINUED)

APPENDIX T. INSTRUCTIONS FOR PREPARING SF 220-9 (CONTINUED)

APPENDIX T. INSTRUCTIONS FOR PREPARING SF 220-9 (CONTINUED)

APPENDIX T. INSTRUCTIONS FOR PREPARING SF 220-9 (CONTINUED)

APPENDIX T. INSTRUCTIONS FOR PREPARING SF 220-9 (CONTINUED)

APPENDIX U. QUARTERLY REPORT OF INDEBTEDNESS

APPENDIX V. CARS ACCOUNTS RECEIVABLE COLLECTION COSTS

Field Station:  Phoenix, AZ           .                       .              

Station Number:  345                 No. of Hrs.             Dollars         

                                                                             

Committee on Waivers and             75                      $1,463.11       
Compromises                                                                  

Finance Activity                     50                      $   481.69      

Veterans Services Division                                                   

Field Examinations                   35                      $672.12         

Telephone and Personnel Contacts     15                      $111.63         

Total VSD                            50                      $783.75         

Administrative Activity              55                      152.22          

Adjudication Division                25                      200.00          

Loan Guaranty Division (do not        .                       .              
include cost                                                                 

resolving an education overpayment    .                       .              
prior                                                                        

to Loan Guaranty approving a home     .                       .              
loan)                                                                        

Station Total                        275                     $3,199.44       

Station Contact:                      .                       .              

John Smith 555-5212                   .                       .              


APPENDIX W. DEPARTMENT OF JUSTICE DEBT COLLECTION REPORT