Referral Management, Anxiety

Referral Management is designed to improve low rates of referral compliance among patients with anxiety by providing clinical support and promoting problem-solving skills for patients in need of behavioral health treatment. Motivational interview structure/techniques were adapted to create the Referral Management model aimed at increasing motivation and reducing barriers associated with behavioral treatment. The Referral Management intervention model is presented in a concise and brief manner, by a trained Behavioral Health Specialist, to: a) discuss the presenting condition b) discuss personal consequences of symptoms of anxiety and c) determine a treatment plan to manage symptoms of anxiety. Each phase is guided by a structured workbook, which is first used by the presenting specialist to structure the interview and then provided to the patients for their own review.

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