VISN 5 Mission, Vision, Values

Mission Statement

The VA Capitol Health Care Network is a health delivery system based on a primary care model, which provides our veteran patients with a full range of high quality and compassionate treatment. The mission of our Network is to plan and set the direction for the health care needs of our patients from a regional perspective, assuring that a seamless continuum of services is available within the VISN. This is accomplished in an environment of employee participation, collaboration, sharing, and teamwork as one integrated delivery system. The VA Capitol Health Care Network is committed to education and research that benefit our veterans, their families, and community while also providing support during Department of Defense and domestic emergencies.

Vision Statement

The VA Capitol Health Care Network will function as a single coordinated delivery system, characterized by extraordinary teamwork among its member facilities. We will work together while also encouraging individual creativity, supporting the Network values and mission to plan, and provide access to the best care for veterans in the most cost-effective manner possible. We will share resources with each other and outside organizations to eliminate duplication. Our employees will receive quality education and training, enhancing current skills and developing new expertise, to promote the changes we will need to make us a progressive health care system. Our values will be the guiding principles for our actions and decisions. We all will have pride in our work and actively participate in our transformation toward becoming a truly integrated health care Network and provider of choice for our veterans.

Network Values

The Guideposts for Our Work

Our Veterans

• The patient comes first - our veterans are our primary concern.
  • Initial contact/first impression - we will greet all patients with courtesy and respect
  • Compassionate, caring and sensitive interactions - our patients are our number one concern
• Excellence in access to and quality of care - we will constantly strive to meet these goals for every veteran.
• Patient education - our veterans will receive the finest education about their health needs.
• Value of care - we will provide quality care at reasonable cost in our programs.
• Commitment to veterans' special needs - we will continue to treat veterans with special problems, such as long-term and chronic illness.
• Families and significant others - we will involve families and significant others in the treatment process whenever possible to enhance the quality of care.
• Clinical outcomes - we will evaluate clinical outcomes to provide the most effective care.

Our Employees

• Accountability/empowerment/participation - all of our employees will feel a sense of accountability in all their interactions, will be empowered to act responsibly in their jobs, and will be encouraged and expected to participate in decision making.
• Can-do attitude - we will be positive and proactive, striving for excellence in everything we do.
• Learning culture - we will emphasize ongoing education for employees in an environment that embraces change.
• Fun and pride in our work - we will enjoy our efforts and feel pride in our accomplishments.

Our Team

• Our  VISN - we will operate as one united integrated delivery system.
• Anti-Turf: One entity - we will share selflessly to support the Network goal to provide excellent treatment as a system.
• Interdependence - we will emphasize teamwork and collaboration with others, mutual trust and respect.
• Sharing - we will share resources, staff and information for the betterment of our veterans and employees.
• Entrepreneurial spirit - we will emphasize creativity and innovation.

Our Community

• Stakeholder involvement - we will encourage our stakeholders to become involved in the process of change.
• Involvement in community health efforts - we will become involved in improving the health care of our communities.