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VA Healthcare Network Upstate New York - VISN 2
Admission to the Medical Center
Your Stay in the Medical Center
If you have questions or concerns any time
during your stay at the Medical Center, please
ask a member of your health care treatment
team. Your health care treatment team consists of
your physician/provider, nurse, social worker,
dietitian, pharmacist and Patient Services Assistant
(PSA). Health care treatment teams also have
other health professional depending on the setting,
such as addiction therapists, vocational rehabilitation,
recreation therapists, and others. They can
help you find just the right person to address
your needs.
If you have a living will or health care proxy,
please tell the nurse. These documents will be
added to your medical record to indicate your
wishes.
Co-Payments
VA is required by law to charge certain veterans a
co-payment for outpatient and inpatient services
and for each 30 day or less supply of medications
provided on an outpatient basis.
For current information about co-payments, please
contact the Veterans Service Center, located in
basement of building 2, room 17.
Insurance
The VA is required by law to recover the cost of
providing medical treatment to veterans for nonservice
connected conditions from their individual
health insurance company. We will apply the payment
from your insurance company to your copayment
first, as we have done in the past. You will
be responsible for the remainder of the co-payment
the insurance company does not pay.
Medications
Do not bring medications from home.
Please tell staff about all medications you are
taking. All medications brought to the Medical
Center will be sent home with your family member.
Your provider will order medications to be used
during your hospital stay and upon your discharge.
Pain Management
We are committed to helping you get the best pain
relief possible. Only you can describe your pain.
Discuss your pain options with your physician.
Clothing
Patients on the Community Living Center, Rehabilitation and the Psychiatry Unit are
permitted and encouraged to wear their personal
clothing unless otherwise indicated. All patients are
asked to keep one set of clothing and footwear with
them for discharge.
You should arrange to have the following personal
items with you when you check in: toothbrush,
toothpaste, shaving kit, deodorant, and toiletries.
Mail
Your mail will be delivered to you on your unit. All
mail received after you have been discharged will be
forwarded to your home address. Therefore, it is
important to ensure that we have your current
address. Mail sent to you while you are a patient
should be addressed as follows:
Your Full Name
VA Medical Center
Ward (enter your Room Number & Floor here)
400 Fort Hill Avenue
Canandaigua, New York 14424
Telephones
There is a pay telephone located on each floor, and
in the tunnel of buildings: 1, 9, 5, and 118.
Pay phones are also available at ROPC. Portable
pay telephones are also available on each unit for
those patients who cannot get out of bed. If you
have any difficulty in finding a pay telephone, the
staff will give you assistance.
Identification Bands
When you are admitted, you will be given an ID
wristband. Please wear this wristband at all times.
Lost ID wristbands should be reported to the ward
clerk or a nurse immediately. As a reminder, please
tell a staff member before you leave the unit.
ID Badges For Domiciliary
Residents of the Psychosocial Residential Treatment Program and Domiciliary Residential Rehabilitation Treatment Program should take a form of identification
and request form (signed by staff) to human
resources and request a picture ID badge. ID
badges can be made Monday, Wednesday and
Friday 3:00 p.m. - 4:00 p.m. building 7, basement.
Off-Unit Notification
As a reminder, please tell a member of the health care team before you leave the unit.
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| Reviewed/Updated Date: May 14, 2007 |
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