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VA Healthcare Network Upstate New York - VISN 2
For Your Safety
Valuables
For safekeeping, you are advised to keep all valuables
at home. The Medical Center is not responsible for
money or other valuables that you keep in your room.
We ask that you keep no more than $10.00 cash on
hand. Any additional money should be deposited with
the Agent Cashier. Coupon booklets and phone cards
may be purchased through the Retail Store.
Agent Cashier
The Agent Cashier will help veterans with personal
funds, travel vouchers, and co-payments. In Buffalo,
the Agent Cashier’s office is located on the first floor,
E-Wing, Room 146E. It is open 8:30 a.m. - 3:30 p.m.,
Monday through Friday.
In Batavia, the Agent Cashier is located in building #1
on the ground floor. It is open from 10:00 a.m. - 2:00
p.m., Monday through Friday. Families are encouraged
to obtain coupon books at the Retail Store for
patient use.
Prohibited Items
Patients may not have alcoholic beverages, narcotics,
firearms, ammunition, knives, other weapons, lighter
fluid, non-safety matches, straightedge razors or any
medications from home. Firearms, cellular telephones, TVs, radios, and personal computers are not permitted
in the Medical Center. If a patient has any of these items, please ask someone to take it home for you or turn these items over to the VA Police.
Smoking Policy
The hospital is a smoke-free facility. Staff, visitors,
volunteers and patients may not smoke anywhere
indoors or within 25 feet of the Medical Center. The
VA Police can issue fines for disobeying the smoking
policy. In Buffalo, smoking is permitted in the Annex,
this area is on the first floor, C-Wing.
In Batavia, smoking is permitted on the ground floor;
smoking room; building #4 patio; and outside building
#1 in the “smoke house.” Please be considerate of
non-smokers.
Fire/Disaster Drill
The Medical Center has a fire and disaster plan for the
protection of both patients and staff. If you discover a
fire, tell a staff member right away. If you are on a ward
that needs to be evacuated, follow the instructions from
the staff. Exit signs show the locations of emergency
exits. Fire alarms are near each exit.
Restraints
The Medical Center strives for a restraint-free environment.
Occasionally, restraints are necessary. The
least restrictive method will be used to ensure that
the patient’s needs, dignity and rights are maintained.
If you have further questions, contact your health
care team.
Zero Tolerance for Violence
In order to maintain a safe environment for patients,
staff and visitors, we need your help. The Network
Medical Centers have a “zero tolerance” for violence.
Behavior that is disruptive, threatening or violent
will not be tolerated and should be reported to
staff or VA Police immediately. Once identified,
corrective action will be implemented (as necessary)
to insure the safety of all parties.
Security Cameras
For your safety, and the safety of visitors and
employees, VA Western New York Healthcare
System parking lots and grounds in Buffalo are
monitored by the VA Police. In addition, there are
24 hour surveillance security cameras in the parking
lots at Buffalo.
In Batavia, security cameras are located in special areas
such as the canteen and outdoor entryways. Entrances
are closed after administrative operating hours.
Cameras, Video Equipment, Tape Recorders and Cellular Phones
For reasons of patient privacy, cameras, video
equipment, tape recorders, and cellular phones are
generally not allowed in the Medical Center. If your
family or friends wish to bring in a camera, video
camera or tape recorder, they must make arrangements
with the Nurse Manager. Cellular phone usage is limited to non-patient areas. Please adhere to the signage posted.
VA Police
VA Police are on duty 24 hours a day for your care
and protection. Contact the VA Police if the need
arises, or if a family member or friend needs to be
escorted to their car. In Buffalo the Police are located
on the first floor, C-Wing, Room 114C.
In Batavia, the office is in building #1, first floor,
Room 101.
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| Reviewed/Updated Date: August 23, 2007 |
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