VHA Office of Community Care
Consolidated Patient Account Center (CPAC)
The Consolidated Patient Account Center (CPAC) is a congressionally mandated program that has consolidated traditional Veterans Health Administration (VHA) business office functions into seven regional centers around the country. This initiative has more closely aligned VHA billing and collections activities with industry best practices and offers the best opportunity to achieve superior levels of sustained revenue cycle management.
Information for Veterans
The Consolidated Patient Account Centers are committed to providing our Veterans with the world-class customer service they deserve.
If a Veteran has a question about a bill they receive from the VA, wishes to apply for a waiver or a hardship exemption, or to pay a bill, the following options are available:
- In person: A Veteran can talk directly with CPAC staff based in each medical center. To find out where CPAC staff are located, the Veteran may inquire at the medical center information desk, operator, or the facility information line. Veterans who wish to make a payment on their account may do so at the medical center’s agent cashier’s office.
- By phone: Veterans may direct their questions to the national contact center for Veterans, operated by the Health Resource Center, at 1-866-400-1238 for billing assistance. Contact representatives have full access to Veteran accounts.
- Online: Veterans who would like to pay their patient copayment balance by credit card or check may do so at www.pay.gov.
- By mail: Veterans who wish to pay their bill by mail may do so by sending their payment to the address on the billing statement.
Read a fact sheet about how CPAC supports quality health care for America’s Veterans. [Adobe PDF, 1 page, 700 kb]
Information for Private Health Insurance Companies
One of the important ways that the Department of Veterans Affairs (VA) supports quality healthcare for Veterans is by working closely with private health insurance companies also known as third party payers or TPPs. Under federal law, VA bills eligible Veterans private health insurance for non-service connected conditions. Veterans can use these insurance benefits to help offset copayments that VA may charge for these services.
Read more about how VA and third party payers work together on behalf of Veterans.