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VHA Office of Community Care

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Contact Us

We have a number of ways to answer your questions and provide the forms and other information you need to ensure you receive the best possible customer service.

By Phone:
Our Customer Call Center can be reached at 800-733-8387, Monday through Friday, from 8:05 a.m. to 7:30 p.m. Eastern Standard Time (EST), while our Interactive Voice Response (IVR) System is available 24 hours a day, seven days a week at 800-733-8387. You can also use our phone system to order forms and applications, check your eligibility and status of a claim, or check your annual deductible and catastrophic cap.

By Email:
You can obtain forms, applications and other information by emailing us through our Inquiry Routing & Information System (IRIS). Warning: Email is not a secure method of communication. Please see the Important Information about Email Security in the column to the right.

Mailing Address:
DEPARTMENT OF VETERANS AFFAIRS
VHA Office of Community Care (10D)
810 Vermont Avenue, NW
Washington, DC 20420

Billing  |  Copayments  |  CHAMPVA | CHAMPVA for the Primary Family Caregiver  |  Children of Women Vietnam Veterans  |  Foreign Medical Program  |  Indian Health Services  |  Patient-Centered Community Care  |  Spina Bifida Program  |  State Homes  |  Small Business POC  |  Program Integrity  |  Webmaster

Billing

Veterans Choice Program
(General Billing Questions)
866-606-8198, Monday–Friday
8 a.m. to 7 p.m., EST
Veterans Choice Program
(Adverse Credit Reporting or Debt Collection Questions)
877-881-7618, Monday–Friday
9 a.m. to 5 p.m., EST
General VA Billing Questions 866-400-1238, Monday–Friday
8 a.m. to 8 p.m., EST

Copayments

General VA Copayment Questions 866-400-1238, Monday–Friday
8 a.m. to 8 p.m., EST

Civilian Health and Medical Program of the Department of
Veterans Affairs (CHAMPVA)

Phone 800-733-8387, Monday–Friday
8:05 a.m. to 7:30 p.m., EST
Eligibility Fax
(For eligibility applications ONLY.)
303-331-7809
CHAMPVA Mailing Addresses
New Claims Less
Than One Year Old
VHA Office of Community Care
ATTN: CHAMPVA Claims
PO Box 469064
Denver CO 80246-9064
Questions, Reconsiderations
and Old Claims
(Include reason for the delay in filing.)
VHA Office of Community Care
ATTN: CHAMPVA
PO Box 469063
Denver CO 80246-9063
Eligibility VHA Office of Community Care
ATTN: CHAMPVA–Eligibility
PO Box 469028
Denver CO 80246-9028
Appeals VHA Office of Community Care
ATTN: Appeals
PO Box 460948
Denver CO 80246-0948
Self-Service Options for CHAMPVA Providers
Eligibility, Other Health Insurance (OHI)
Coverage, and Claims
Interactive Voice Response (IVR) System 
800-733-8387, 24 hours / 7 days
Payment Details Vendor Inquiry System 
https://www.vis.fsc.va.gov/login.aspx
Eligibility/Claims Status Inquiry (Payer ID: VAHAC) AND
Medical Claims/Electronic Remittance Advice (Payer ID: 84146)
Change Healthcare (formerly Emdeon, Inc.)
http://changehealthcare.com/ or 800-845-6592

For more information on receiving electronic remittance advice (ERA) from VHA CC, please refer to our Electronic Claims—Information for Providers.

CHAMPVA for the Primary Family Caregiver

Phone 877-733-7927, Monday–Friday
8 a.m. to 7 p.m., EST
Fax 303-398-5193
Mailing Address for
Claim Reimbursement
VHA Office of Community Care
ATTN: CHAMPVA
PO BOX 469064
Denver, CO 80246-9064
All Other Written Correspondence VHA Office of Community Care
ATTN: Caregiver Support Program
PO Box 460637
Denver, CO 80246-0637

Children of Women Vietnam Veterans Health Care Benefits Program (CWVV)

Phone 888-820-1756, Monday–Friday
8:05 a.m. to 6:45 p.m., EST
Fax 303-331-7807
Mailing Address VHA Office of Community Care
ATTN: CWVV Health Care Benefits Program
PO Box 469065
Denver, CO 80206-9065

Foreign Medical Program (FMP)

Phone 303-331-7590, Monday–Friday
8:05 a.m. to 6:45 p.m., EST
Fax 303-331-7803
Mailing Address VHA Office of Community Care
ATTN: Foreign Medical Program
PO Box 469061
Denver CO 80246-9061
USA

Indian Health Services/Tribal Health Reimbursement Agreements Program

Indian Health Services/Tribal Health Reimbursement Agreements Program tribal.agreements@va.gov

Patient-Centered Community Care (PC3)

Patient-Centered Community Care (PC3) PCCC.Info@va.gov
Self-Service Options for PC3/Choice Providers
PC3/Choice Contractor—Health Net Federal Services (HNFS)

Open Monday–Friday, 6 a.m. to 7 p.m. EST, excluding federal holidays

PC3/Choice Contractor—TriWest Healthcare Alliance

Open Monday–Friday,8 a.m. to 10 p.m. EST, excluding federal holidays

Payment, EOB and
Authorization Information
Provider Portal
(https://www.vahcps.fsc.va.gov/Login.aspx)
(NOTE: This is a Financial Services Center (FSC) website. Any problems with the Provider Portal should be directed to the webmaster via email at vafsceob4u@va.gov.)
Payment Details Vendor Inquiry System
https://www.vis.fsc.va.gov/login.aspx
Medical Claims/Electronic Remittance Advice (ERA)
(Payer ID: 12115)

Dental Claims/ERA
(Payer ID: 12116)

Eligibility/Claims Status Inquiry
(Payer ID: VAFEE or 00231)
Change Healthcare (formerly Emdeon, Inc.)
http://changehealthcare.com/ or 800-845-6592

For more information on receiving ERA from VHA CC, please refer to our Electronic Claims—Information for Providers.

Spina Bifida Health Care Benefits Program

Phone 888-820-1756, Monday–Friday
8:05 a.m. to 6:45 p.m., EST
Fax 303-331-7807
Mailing Address VHA Office of Community Care
ATTN: Spina Bifida Health Care Benefits Program
PO Box 469065
Denver, CO 80246-9065
State Home Per Diem Program
Phone 303-780-4733
Fax 303-370-7700
Email CBOPCNASVH-VHAStateHomePerDiemInquires@va.gov

Individual State Home Per Diem Program contacts are located at State Home Per Diem Program Contacts.

Small Business Point of Contact

Phone 303-331-7556, Monday–Friday
7 a.m. to 4:30 p.m., MST
Fax 720-889-2387
Mailing Address VHA Office of Community Care
ATTN: A&MM
PO Box 469060
Denver, CO 80246-9060
Department of Program Integrity
(Fraud, Waste and Abuse)
Fax 303-398-5295
Mailing Address VHA Office of Community Care
ATTN: Program Integrity
PO Box 461307
Denver, CO 80246

For technical problems with this website, please contact the Webmaster.

Important Information about Email Security

Be advised that email is not a secure method of communication. Information you send and receive via email over the Internet can be intercepted and read by individuals other than the intended recipient. If you choose to contact us by email, we recommend that you do not include sensitive or personal information in the message. We will not return personal identifiers or medical data via electronic messaging. Instead, we will call or mail such information directly to you. Please include your preferred method for VA's response in your message.

Additional information is available regarding the VA Privacy Policy.

Contact

Customer Call Center:
8:05 a.m. to 7:30 p.m., EST
Monday through Friday
800-733-8387

Veterans Crisis Line:
800-273-8255
Press 1

MyVA311:
844-MyVA311
(844-698-2311)

VA Benefits:
800-827-1000

VA Health Care:
877-222-VETS
(877-222-8387)

Need help? Online Chat
Caregiver Support: 855-260-3274
Women Veterans Call Center: 1-855-VA-WOMEN