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Community Care

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Contact Us

We have a number of ways to answer your questions and provide the forms and other information you need to ensure you receive the best possible customer service.

Mailing Address:
Department of Veterans Affairs
VHA Office of Community Care (10D)
810 Vermont Avenue, NW
Washington, DC 20420

By Email:
You can obtain forms, applications and other information by emailing us through our Inquiry Routing & Information System.
Warning: Email is not a secure method of communication. Please see the Important Information about Email Security notice below.

By Phone:
Our Customer Call Center can be reached at 800-733-8387, Monday–Friday, 8:05 a.m. to 7:30 p.m. Eastern Standard Time (EST), while our Interactive Voice Response (IVR) System is available 24 hours a day, seven days a week at 800-733-8387. You can also use our phone system to order forms and applications, check your eligibility and status of a claim, or check your annual deductible and catastrophic cap.

VA Contacts

Veterans Crisis Line
800-273-8255
Press 1

MyVA311
844-MyVA311
(844-698-2311)

VA Benefits
800-827-1000

VA Health Care
877-222-VETS
(877-222-8387)


Billing

Veterans Choice Program
(General Billing Questions)

866-606-8198, Monday–Friday
8 a.m. to 7 p.m., EST

Veterans Choice Program
(Adverse Credit Reporting or Debt Collection Questions)

877-881-7618, Monday–Friday
9 a.m. to 5 p.m., EST

General VA Billing Questions

866-400-1238, Monday–Friday
8 a.m. to 8 p.m., EST


Copayments

General VA Copayment Questions

866-400-1238, Monday–Friday
8 a.m. to 8 p.m., EST

Civilian Health and Medical Program of the Department of Veterans Affairs (CHAMPVA)

Phone

800-733-8387, Monday–Friday
8:05 a.m. to 7:30 p.m., EST

Eligibility Fax
(For eligibility applications ONLY.)

303-331-7809

CHAMPVA Mailing Addresses

New Claims Less Than One Year Old

VHA Office of Community Care
ATTN: CHAMPVA Claims
PO Box 469064
Denver CO 80246-9064

Questions, Reconsiderations and Old Claims
(Include reason for the delay in filing.)

VHA Office of Community Care
ATTN: CHAMPVA
PO Box 469063
Denver CO 80246-9063

Eligibility

VHA Office of Community Care
ATTN: CHAMPVA–Eligibility
PO Box 469028
Denver CO 80246-9028

Appeals

VHA Office of Community Care
ATTN: Appeals
PO Box 460948
Denver CO 80246-0948

Self-Service Options for CHAMPVA Providers

Eligibility, Other Health Insurance (OHI)Coverage,
and Claims

Interactive Voice Response (IVR) System
800-733-8387, 24 hours / 7 days

Payment Details

Eligibility/Claims Status Inquiry (Payer ID: VAHAC) AND
Medical Claims/Electronic Remittance Advice
(Payer ID: 84146)

Change Healthcare
(formerly Emdeon, Inc.)
http://changehealthcare.com/

800-845-6592

For more information on receiving electronic remittance advice (ERA) from VHA OCC, please refer to our Electronic Claims—Information for Providers.

CHAMPVA for the Primary Family Caregiver

Phone

877-733-7927, Monday–Friday
8 a.m. to 7 p.m., EST

Fax

303-398-5193

Mailing Address for Claim Reimbursement

VHA Office of Community Care
ATTN: CHAMPVA
PO BOX 469064
Denver, CO 80246-9064

All Other Written Correspondence

VHA Office of Community Care
ATTN: Caregiver Support Program
PO Box 460637
Denver, CO 80246-0637

Children of Women Vietnam Veterans Health Care Benefits Program (CWVV)

Phone

888-820-1756, Monday–Friday
8:05 a.m. to 6:45 p.m., EST

Fax

303-331-7807

Mailing Address

VHA Office of Community Care
ATTN: CWVV Health Care Benefits Program
PO Box 469065
Denver, CO 80206-9065

Foreign Medical Program (FMP)

Phone

303-331-7590, Monday–Friday
8:05 a.m. to 6:45 p.m., EST

Fax

303-331-7803

Mailing Address

VHA Office of Community Care
ATTN: Foreign Medical Program
PO Box 469061
Denver CO 80246-9061
USA

Indian Health Services/Tribal Health Reimbursement Agreements Program

Indian Health Services/Tribal Health Reimbursement Agreements Program

Patient-Centered Community Care (PC3)

Patient-Centered Community Care (PC3)

Self-Service Options for PC3/Choice Providers

Health Net Federal Services (HNFS)—PC3/Choice Contractor

Open Monday–Friday, 6 a.m. to 7 p.m. EST, excluding federal holidays

Provider Customer Service: 866-606-8198

Email: HNFSProviderRelations@Healthnet.com

HNFS Provider Website

TriWest Healthcare Alliance—PC3/Choice Contractor

Open Monday–Friday,8 a.m. to 10 p.m. EST, excluding federal holidays

Provider Services Contracting:
866-284-3743

Email: TriWestDirectContracting@triwest.com

TriWest Provider Website

Payment, EOB and Authorization Information

Provider Portal
https://www.vahcps.fsc.va.gov/Login.aspx

(NOTE: This is a Financial Services Center website. Any problems with the Provider Portal should be directed to the webmaster via email at vafsceob4u@va.gov.)

Payment Details

Medical Claims/Electronic Remittance Advice (ERA)
(Payer ID: 12115)

Dental Claims/ERA
(Payer ID: 12116)

Eligibility/Claims Status Inquiry
(Payer ID: VAFEE or 00231)

Change Healthcare
(formerly Emdeon, Inc.)
http://changehealthcare.com/

800-845-6592

For more information on receiving ERA from VHA OCC, please refer to our Electronic Claims—Information for Providers.

Spina Bifida Health Care Benefits Program

Phone

888-820-1756, Monday–Friday
8:05 a.m. to 6:45 p.m., EST

Fax

303-331-7807

Mailing Address

VHA Office of Community Care
ATTN: Spina Bifida Health Care Benefits Program
PO Box 469065
Denver, CO 80246-9065

State Home Per Diem Program

Email

Individual State Home Per Diem Program contacts are located at State Home Per Diem Program Contacts.

Small Business Point of Contact

Phone

303-331-7556, Monday–Friday
7 a.m. to 4:30 p.m., MST

Fax

720-889-2387

Mailing Address

VHA Office of Community Care
ATTN: A&MM
PO Box 469060
Denver, CO 80246-9060

Department of Program Integrity (Fraud, Waste and Abuse)

Fax

303-398-5295

Mailing Address

VHA Office of Community Care
ATTN: Program Integrity
PO Box 461307
Denver, CO 80246

Important Information about Email Security

Be advised that email is not a secure method of communication. Information you send and receive via email over the Internet can be intercepted and read by individuals other than the intended recipient. If you choose to contact us by email, we recommend that you do not include sensitive or personal information in the message. We will not return personal identifiers or medical data via electronic messaging. Instead, we will call or mail such information directly to you. Please include your preferred method for VA's response in your message.

Additional information is available regarding the VA Privacy Policy.

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