Support - Community Care
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Community Care

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Support

We have a number of ways to answer your questions and provide the forms and other information you need to ensure you receive the best possible customer service. To find a VA location or in-network community care provider, use the VA Facility Locator Tool.

Find a Community Provider

Veteran Care

Veteran Community Care

Office of Community Care (OCC) National
Contact Center

877-881-7618
Monday–Friday, 8 a.m.–9 p.m., ET
• Option 1 for Veterans
• Option 2 for Providers

Adverse Credit Reporting and Debt Collection

866-400-1238
Monday–Friday, 8 a.m.–8 p.m., ET

Contact your VA referring provider or your local VA community care office for the following services. You can also call the OCC National Contact Center.

  • General Billing and Copayment Questions
  • Eligibility and Consults
  • Scheduling, Referrals and Authorizations: You must have a VA referral for community care before receiving care. Without a VA referral, you may be responsible for the full cost of care.
  • Reauthorization (Additional Care)

Prescriptions and Durable Medical Equipment (DME)

To find an in-network pharmacy, use the VA Facility Locator Tool and select Facility Type: Community pharmacies.

For questions about durable medical equipment (DME), contact your local VA Prosthetic and Sensory Aids Service (PSAS) unit or your referring VA provider. You can also call call the OCC National Contact Center.

More Information

Urgent Care

Eligibility

800-MyVA411 | (800-698-2411)
Select option 1 (Urgent Care Information), then option 3 (Urgent Care Information), and then option 1 again (Check Urgent Care Eligibility). Eligibility for urgent care includes flu and COVID-19 vaccines.

More Information

To find an in-network urgent care location, use the VA Facility Locator Tool. You DO NOT need a VA referral or prior authorization to visit an in-network urgent care location. Visit the Urgent Care page for more information.

Emergency Care

72-hour Notification

If you are seen by a community emergency department, VA must be contacted within 72 hours by you, your representative or the provider. Contact options are listed below:

Emergency Care Reporting

844-72HRVHA (844-724-7842)

Appropriate VA official at the nearest VA medical facility

Find VA Facility Locations

More Information

Foreign Medical Program (FMP)

303-331-7590 or 877-345-8179
Monday–Friday, 8:05 a.m.–6:45 p.m., ET

303-331-7803

VHA Office of Community Care
ATTN: Foreign Medical Program
PO Box 469061
Denver CO 80246-9061

More Information

Indian Health Services/Tribal Health Programs/Urban Indian Organization (I/T/U)

IHS Claims Status/Billing
877-881-7618
Monday–Friday, 8:05 a.m.–6:45 p.m., ET

Tribal.Agreements@va.gov

IHS Claims Submission—VA Portland Health Care System, 10N20NPC
ATTN: IHS/THP
1601 E Fourth Plan Blvd.
Vancouver WA 98661

More Information

VA Copayment Billing

877-881-7618
Monday–Friday, 8 a.m.–9 p.m., ET

877-222-VETS (8387)
Monday–Friday, 8 a.m.–8 p.m., ET

More Information

Community Care Network (CCN) Third Party Administrators

Optum: Regions 1, 2 and 3

Veteran Contact Information

VA Community Care Veteran Portal

877-881-7618
Monday–Friday, 8 a.m.–9 p.m., ET
• Select option 1

Provider Contact Information

VA Community Care Provider Portal

888-901-7407
Monday–Friday, 7:00 a.m.–7:00 p.m. local time

TriWest: Regions 4 and 5

Veteran Contact Information

TriWest CCN Veteran Services

877-881-7618
Monday–Friday, 8 a.m.–9 p.m., ET
• Select option 1

Provider Contact Information

TriWest CCN Provider Services

CCN Contact Information for Providers

More Information

Family Member Care

Civilian Health and Medical Program of the Department of Veterans Affairs (CHAMPVA)

800-733-8387
Monday–Friday 8:05 a.m.–7:30 p.m., ET

303-331-7809

CHAMPVA Mailing Addresses

New Claims Less Than One Year Old:

Beneficiary Self-File or Pharmacy Reimbursement
VHA Office of Community Care
ATTN: CHAMPVA Claims
PO Box 469064, Denver CO 80246-9064

Provider Submissions
VHA Office of Community Care
ATTN: CHAMPVA Claims
PO Box 30750, Tampa FL 33630-3750

Questions, Reconsiderations and
Old Claims

VHA Office of Community Care
ATTN: CHAMPVA
PO Box 469063
Denver CO 80246-9063

(Please include the reason for the delay in filing.)

Eligibility

VHA Office of Community Care
ATTN: CHAMPVA–Eligibility
PO Box 469028
Denver CO 80246-9028

Appeals

VHA Office of Community Care
ATTN: CHAMPVA–Appeals
PO Box 469048
Denver CO 80246-9048

CHAMPVA for the Primary Caregiver

877-733-7927
Monday–Friday, 8 a.m.–7 p.m., ET

303-398-5193

New Claims Less Than One Year Old:

Beneficiary Self-File or Pharmacy Reimbursement
VHA Office of Community Care
ATTN: CHAMPVA Claims
PO Box 469064, Denver CO 80246-9064

Provider Submissions
VHA Office of Community Care
ATTN: CHAMPVA Claims
PO Box 30750, Tampa FL 33630-3750

All Other Written Correspondence

VHA Office of Community Care
ATTN: Caregiver Support Program
PO Box 460637
Denver CO 80246-0637

Self-Service Options for CHAMPVA Providers

Eligibility, Claims, and Other Health Insurance (OHI) Coverage

800-733-8387
24 hours/7 days a week

Payment Details

Customer Engagement Portal

Financial Services Center Customer Support:
877-353-9791, Monday–Friday, 7:15 a.m.–4:15 p.m., CT

Eligibility/Claims Status Inquiry & Medical Claims/Electronic Remittance Advice

888-545-6127

More Information

Children of Women Vietnam Veterans Health Care Benefits Program (CWVV)

888-820-1756
Monday–Friday, 8:05 a.m.–6:45 p.m., ET

Preauthorizations Only: 303-331-7807

SB.HAC@va.gov

VHA Office of Community Care
ATTN: CWVV Health Care Benefits Program
PO Box 469065
Denver CO 80206-9065

More Information

Spina Bifida Health Care Benefits Program (SBHCBP)

888-820-1756
Monday–Friday, 8:05 a.m.–6:45 p.m., ET

Preauthorizations Only: 303-331-7807

SB.HAC@va.gov

VHA Office of Community Care
ATTN: Spina Bifida Health Care Benefits Program
PO Box 469065
Denver CO 80206-9065

More Information

Report Potential Fraud, Waste and Abuse

VHA Office of Community Care
ATTN: Program Integrity
PO Box 461307
Denver CO 80246-1307

Important Information about Email Security

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Additional information is available regarding the VA Privacy Policy.

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