Community Care

No. If you are an eligible CHAMPVA beneficiary with no other prescription coverage, you can use Meds by Mail.

• Maintenance medications, which are taken for longer periods of time such as blood pressure, hypertension, arthritis and chronic pain medications.
• Medications included in the CHAMPVA pharmacy policy. Over-the-counter (OTC) items that do not need a prescription are not covered (exception for insulin and insulin supplies).
• Insulin and other refrigerated medications can only be mailed to a physical address within the continental United States; we cannot mail refrigerated items to post office boxes.
• Generic medications. To find out if your medication is available, call your MbM servicing center.
• Brand name medications are limited as Meds by Mail promotes generic medications. Call your MbM servicing center to see if the brand name is available. If it is not, you will have to use your local pharmacy and pay the 25% cost share and annual deductible.
• Certain controlled maintenance medications in Schedule 3, 4 and 5. For example, generic equivalents of Tylenol No. 3, Valium, Klonopin, Ultram and many others are available. All Schedule 2 narcotic medications such are Percocet, Ritalin, Hydrocodone and Oxycontin are NOT available and must be filled at your local pharmacy.

List of the most common medications available from Meds by Mail
(This list is only a small sample of the thousands of medications that are available.)

Yes. You should use your local pharmacy for urgent care medications like pain medications and antibiotics. Remember, you will have to pay the 25% cost share and annual deductible when using your local pharmacy.

No. If you have other health insurance that includes pharmacy coverage, you are not eligible to use Meds by Mail. Be sure to notify the VHA Office of Integrated Veteran Care (VHA IVC) of any changes in your other health insurance coverage.

Have your doctor write a new prescription for a 90-day supply plus refills, not to exceed one (1) year. Prescriptions can be submitted to Meds by Mail either electronically or by mail.

Have your doctor send your prescription electronically
If your doctor has the capability to e-prescribe, this is the fastest, safest, most convenient way to get new prescriptions to Meds by Mail. Your doctor can find MbM in their e-prescribing software by searching “Meds by Mail CHAMPVA” or by searching for telephone number 888-385-0235.

Send your new prescriptions by mail
Complete the Meds by Mail Prescription Order Form, VA Form 10-0426 and mail in the original prescription (not a copy) with the completed form. Make sure the patient's Social Security number is included on the form and that the prescription has the doctor's name, phone number and mailing address printed on it.

Meds by Mail Prescription Order Form, VA Form 10-0426

If your doctor wrote the prescription with refills, there are two easy ways to request your medication. Please allow seven to 10 days to receive your medication.

Call in your refill request using the 24-hour, automated refill phone line at 888-370-1699. Be sure to have your Social Security number and prescription numbers available.

Mail in the refill slip included with your last mail order delivery to Meds by Mail. If you choose this option, mail in your refill slips as soon as you receive your prescription.

Request a refill online using your Advanced or Premium My HealtheVet account.

New prescriptions require 18 to 21 days for processing and mailing. Refills require seven to 10 days for processing and mailing.

Eligibility is determined by the VHA Office of Integrated Veteran Care, not Meds by Mail. If you feel you should be eligible, please contact VHA IVC.

VHA Office of Integrated Veteran Care: 800-733-8387
8:05 a.m. to 7:30 p.m. (ET), Monday–Friday

Yes, you can track the delivery of your prescription through your Advanced or Premium My HealtheVet account.